เรดิสัน บลู โฮเทล, ลอนดอน คานารี วาร์ฟ อีสต์

High end hotel. Large sized rooms. Friendly staff. Slightly far from public transport methods.

It was a good place to stay.

Hotel is nice but don’t be fooled by google maps - it’s not close to the O2! Or at least not walking distance so not a very convenient place if you want to go to a concert or be central.

We had a great stay. Our room was ready on arrival early and we got a free upgrade to a suite. Great location for a night at the O2.

The worst hotel I have ever been to. Wild staff was excellent. The front desk managers Matthew @son of God” and the Muslim gentleman were both terrible in their different ways. I intend to file a lawsuit against the hotel because of this treatment.

Fantastic service and wonderful hotel / room. We’ll be back!

Beautiful Hotel. Rooms were luxurious and wonderful view of the Thames River. Magnificent breakfasts. Probably the best breakfast I have had at any hotel. Staff were friendly and catered to every need. Area behind the hotel with the large apartment blocks and damaged cars on the street was a little unnerving , however once behind the security gates for the hotel it felt safe and comfortable. Lovely walk along the river and very convent to the O2 for entertainment. Can’t fault the restaurant. Top class service and food. Room service and cleanliness were 5 star. All in all, loved my stay and would definately stay again.

The hotel itself is lovely and the check-in process was smooth. However, our stay was spoilt by several issues. The key cards couldn't be programmed, meaning we had to go to reception every time we needed access to our room. The phone in our room wasn't working, making it impossible to contact room service or reception for assistance. While I can usually cope with such inconveniences, the high price we paid made these problems unacceptable. Additionally, when we returned in the evening, we were unable to purchase water because the card machine wasn't working, and the hotel didn't offer complimentary water. Overall, the experience did not match the cost. --- Does this work for you?

Bar staff really rude. Couldnt be bothered to serve us. Got back to the hotel late to be told we wasnt allowed to buy bottles of water as the card payment machine wasnt working. Was told that they couldn't help as the snack bar is an independent company. Asked for the manager and was told he was upstairs and not coming down. We paid alot of money for the night and just expected better service. Will never stay here again and definitely do not recommend

It was made very inconvenient as the locks on our room doors were down. Every time we need to go to our room, we had to wait for a member of staff to be available to escort. Which also made check-in long. They wouldn't even let us purchase any food from the shop in reception when we returned from our event due to whatever issue they were having with thier systems. The locks were still a problem the next morning.

Two night stay, lovely hotel, great staff, food and rooms Will def book again next time I'm going to the O2

Have just come back from a lovely stay at the Radisson Blu, check in ws quick and smooth and staff very informative. I stayed in a premium room, which was spacious with a comfortable bed. Sabih on reception was really helpful and knowledgeable about the local area and arranged a car to take us back to the station. I would definitely stay again, you can order a car to the O2 if your staying for a gig and it's there within 10 mins

Good

I travelled to London for business and stayed at this hotel. Customer service really depended on where you were in the hotel. Front desk was very helpful and accomodating, the restaurant not so great, the bar was great. I had a terrible experience at the Spa, which the hotel was supposed to be known for. Spa staff and masseuse was terrible and I wouldn't recommend their massage services. The room was great, and they accomodated me when I had a friend to stay and brought in an extra bed for a guest. Again, front desk staff were really helpful. I am still waiting for my terrible experience at the spa to be remedied. I will update my notes.

Great stay and we were welcomed by Sahib who was very informative helping navigate us to the O2 and was kind enough to provide 2 drink tokens. Was also great during our checkout, taking the time to ensure we enjoyed our stay.

I have stayed at this hotel before and I know they have ridiculously soft pilllows that, for me at least, don’t provide a comfortable amount of support. The spare ones they provide in a plastic covering in the rooms are identical to the ones on the bed ie too soft. During my last stay at the hotel I asked for a foam pillow and was given one. On this stay I arrived at 9pm and asked for a foam pillow on check-in. I was told that housekeeping had ‘gone for the day’ and there may not be one available. I was offered extra pillows if one couldn’t be found but I explained that putting 2 pillows together doesn’t make up for the lack of firmness. I didn’t hear anything after I went to my room and rang reception about 45 minutes later. I was told there was no foam pillow available. I was then told there was no ‘note’ on my booking requesting a foam pillow as if it was somehow unreasonable for me to expect a foam pillow without giving prior notice. I find it bizarre and unacceptable that a chain that trades as a business hotel and charges £200+ a night on average can’t provide a foam pillow at 9pm. I’d also be surprised if it’s not a fairly frequent request at the hotel; regardless it’s not acceptable that front desk can’t fulfil a really basic request that has such a direct bearing on a guest’s comfort for a night’s sleep.

Nice clean hotel by the river

Initial room on floor 2 was terrible for noise. There had been a party on the ground floor and the music was vibrating up to the room. I eventually asked for a room swap. Couldn't hear the noise on the 7th floor, and able to sleep.

Lovely comfortable stay and a complimentary upgrade, felt very lucky!

Shirley was great!