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Hotel Feedback I stayed at the Ramada Hotel for 21 days and, unfortunately, my experience was very disappointing. The staff were extremely rude and lacked basic courtesy when interacting with guests. In fact, one staff member openly stated that if I had any issues, I could file a complaint against him, which reflects a complete disregard for guest concerns and professionalism. Additionally, room cleaning was poorly managed. Housekeeping had to be reminded multiple times to clean the room, and despite repeated requests, the cleaning was not carried out on several occasions. Given the length of my stay, I expected a much higher standard of customer service and hospitality. Unfortunately, the overall experience was far below expectations due to the staff’s behavior and the lack of proper housekeeping services.

The location is convenient for the airport, and the car park is very reasonably priced at just £5 for 24 hours. Unfortunately, the condition of the hotel was disappointing. The room was not very clean, with brownish marks visible on the walls. The window was also broken and kept opening, which was frustrating. The hotel is right next to a train track, and trains pass by roughly every 10 minutes, so it can be quite noisy, especially at night. Overall, the airport location and affordable parking are positives, but the cleanliness, maintenance and noise level need significant improvement.

Happy with the hotel good location to find off the motorway by car..easy to get around on the underground to were you want to go..would stay here again

Nice and clean, spacious room, easy access to the hotel and economic car park

Unfortunately, our stay was extremely disappointing and involved several serious issues. On the first night, we woke up to find ants all over the area around the kettle and on the sugar sachets in our room. I have attached photographs showing the ants on the sugar sachets and surrounding surface. We immediately reported this to reception, and as a result we had to be moved to another room. Unfortunately, the replacement room had further problems. Firstly, the air conditioning was not working. The room was extremely hot and uncomfortable, and with children staying in the room this made the situation particularly difficult. We were unable to properly cool the room during the night. Secondly, the children’s trundle bed was positioned in an extremely confined space, immediately next to the fixed bedside unit and hard wooden edges. I have attached a photograph showing exactly how the bed was positioned. During the night, my son bumped his head against the bedside area. This was extremely concerning as the positioning of the bed created an obvious safety concern for a child sleeping in that space. Therefore, during a stay of only two nights, we experienced: An ant infestation in our original room; Having to pack our belongings and move rooms; Non-functioning air conditioning and my son bumping head due to beside being too close to trundle

Air conditioning is like an aircraft in your bedroom very loud. rooms are very poorly cleaned .very warm. I would recommend this hotel as it’s cheap in the winter.

This was a perfect stay for our Wembley stadium event, easy to get to and easy to go on to Wembley from the hotel. The hotel was clean and the staff friendly, the bed was comfy and the room was nicely set out for four people, the only negative I have is that it is a little dated in places, our bathroom door was practically peeling apart and there was that black mould stains on the paintwork of the door too, like it’s been cleaned off but you can just still see it was there. All in all though great value for money and perfect for our needs. Would recommend

The room was large the AC was good. The property needs updating. The rooms are a little tired and could do with a deep clean and repainting. But it wasn't unpleasant. The fridge in my room was broken. The staff were lovely and accommodating. I would stay again when I need to be in the area. I didnt have breakfast.

A budget option for trips to London

The air conditioner does not give cold air. The toilet in the room needs maintenance. They cut the water supply in toilet while we were in rooms, they said that they do maintenance!! The rooms were very dirty. The hotel is shame on Ramada trade mark.

Nice stay, shower could have had a bit more oomph and could do with more than one plug socket in the room but overall a decent place to stay.

Nice stay, clean and convenient

Air condition doesn't work and i can hardly brief, and smell of room was horrible, we have to eat our food inside the car because of bad smell of the room.

Extremely hot..no Air conditioning. Unbearable stay

I did not like the property. The from was damp and had a musky/damp smell. The staff at the checking desk was rude and lack on the customer etiquette. Be aware of false advertising. A not NO!!!!

We were allocated a family room when booking as we were 3 adults. Firstly the futon beds should not be classed as beds. There wafer thin and not suitable for sleeping on. On the website it stated there was a safe in the room when we entered the room there was no safe so that put me on edge having to leave valuables in the room. There was only one accessible plug point available unless you in plugged the tv. Again this isn’t helpful with 3 adults with various devices to charge. The other issue was accessibility issues for taxis. Be warned if you are booking this hotel as a cheap stay with the intention of going to Wembley. Taxis will avoid pick ups from the hotel because of how difficult it is to get to the hotel in the first place. We had multiple Ubers cancel for that reason. We ended up having to walk down a back road to a housing estate to finally get one to pick us up. Be warned that the SAT nav will probably take you on a route that will take you towards the hotel via a private road. Don’t make the mistake and go up it unless you want a fine. Just continue straight on the M1 save yourself the detour. Overall a bad experience.

Staff were disinterested and very unhelpful, didn’t respond to my request for assistance with my TV; room was not cleaned at all, even though I didn’t put a “do not disturb” sign out; asked for clean towels, by leaving them, as instructed, on my bathroom floor, three times, then had to go and find a maid and get them myself. Left my bin outside the room, twice, as it hadn’t been emptied, it was ignored. Restaurant has a very limited menu and low quality food. Would not stay here again.

First room had a flickering light and stunk of cannabis. Requested another room which was accommodated immediately. 2nd room the window didn't shut and was beside the train line so had to wedge it closed. Wasn't about to risk trying a 3rd room

Needs a big upgrade

To avoid at all costs. Very dirty and old fashioned. To expensive for what it is. Staff try to accommodate as much as possible. But it's a sinkkng ship.