Royal Apartments

Linda and Sara were excellent hosts. Had a wonderful time staying at this property. Would highly recommend for those wanting to stay outside of town and easy access to London. Will definitely stay there again.

Great location. Lovely and spacious place. Sanjay do refund my security deposit. It’s been nearly two weeks of no communication and messages and calls unanswered. I’m still chasing my security deposit to this day. Phone number never goes through. Messages are not responded to. Expedia seem unable to help yet listing is under Expedia, so be careful when you book this property. I’ve also received receipts from Heathrow apartments in my email that are not my payments. So I don’t know who they belong to but no one answers messages or phone calls. The instructions were to close gate but it was broken and it nearly came crashing on us and car. You won’t be able to check in without paying a “refundable security deposit” which I’m having to chase up everyday for nearly two weeks when the phone number provided is not working and messages ignored. Escalated through Expedia and they are using the same contact I have and so no response from Expedia even after the 72hours response time promised. Facebook contact and url link to property is broken.

Alles zufriedenstellend bis auf die Sauberkeit im Bad, da müsste man mal verschiedene Stellen ausbessern. Und die Kommunikation war nicht immer gut.

Good stay with all furnished properties. Was quite and had privacy.

Very bad experience the property was very dirty and un tidy i will never go on this property again don't recommend anyone

Horrible and fraudulent property/Manager. Property had a bad smell and appeared very dirty. The carpets, microwave, and toilet bowl wasn’t properly cleaned. Pictures advised are not the actual pictures of the property. There’s no refund as stated in their fraudulent cancellation policy. So your booking is final even after a second of booking. PLEASE STAY AWAY!!!!! The worst rental property and management I have ever come across.

Please beware of this property. It is deceptive and misleading. We checked in late at night and couldn’t stay the night, it smelled terribly and we could hardly breathe, the property manager is incompetent and fraudulent. The pictures posted are nothing like the actual property. When we asked for a refund we were told that refund was not possible. We reviewed their cancellation policy only to find out that there’s no refund allowed even after a minute of your reservation. This means that booking is final and no refund no matter how soon after you want to cancel. In addition to their terrible policies, the manager refused to accept that the property was dirty. If I could add pictures to this review I would have done so. Please if you do not want to waste your money, avoid this property, they have a few and they all have the same deceptive pictures.

The beds were hard, pillows were hard. Dirty, smelly and damp. no dryer. things broken. Felt unsafe neighborhood. did not look like pictures at all.

We tried contacting as soon as we got there as the house was filthy, staines all over the carpet iron marks burnt in the carpet the freezer drawers were all broken the radiator was leaking in one of the rooms so the carpet was soaking wet next to the bed the blinds were broken the white plastic beads for the blind was snapped off and left on the windowsill. Thick dirty muddy finger prints on the bathroom light switch the list goes on- We stay away from home with work quite a lot and we have stayed in some not so great places but they do for a night or two just for work- but this is definitely a no go for us again it's called the royal apartments but definitely wouldn't stay again. The pillows were very hard and when we messaged the night we booked in we still haven't had a reply and this was last week!!! I've messaged a couple of times again with no response - It's not a quiet area so if like us all you are working 14 hour shifts I wouldn't stay here the neighbours were having a party and you have the ignorants shouting down their phone at stupid o'clock at night It's like a street for the Jeremy Kyle rejects honestly The one good thing is the directions were great!! I'm trying to add photos and videos and it will not let me 😡

Unfortunately the apartment smelt of cigarette smoke when I arrived. It was also evident that the carpets in the bedrooms had not been vacuumed. Our bedding had a tear in it and the pillow cases didn’t fit the pillows properly. We did not have all the complementary toiletries straight away. The toilet brush was disgusting. It was however a good position base for what we needed and the beds were fairly comfortable. The layout of the apartment worked well with our two children. The communication with the company was also fairly good although a little confusing due to emails and WhatsApp messages contradicting each other.

The stay was very pleasant and it felt home.The property is proper 2bhk and clean with good internet connectivity. Good communication throughout the stay.

was amazing staying a lot space very good to family only few things they need to do the carpets in the house was very dirty and stinking and the showers water pressure was very slow the part of these 2 things they need to improve on cleaning

I loke the fact I have the compound to myself, the rooms are ok for me and my family, but the internet signal around the building needs to be fix, the smoke detector was removed which is against safety which I complained but was not fixed till I left, except all that, it's generally satisfactory. Thank you... will surely recommend the property for family

Pictures are a scam! We left immediately. Had to walk down a dark alley - enter a courtyard? No lighting, dirty mattresses piled up in the corner. Room was filthy, rugs were stained....spiders crawling on the bed. Huge hole in one of the bedroom ceilings.

Well located close to Heathrow and public transit. Excellent neighborhood-felt safe and walkable. Comfortable apartment. Great size for 3 adults. The 3 beds were comfortable! Only comment is there is not a dryer-washer unit only. Still well priced and great team to work with. Would stay there again.

Great communication. Pleasant stay and plenty of toiletries and essentials included.

I booked an apartment for a three night stay near London. We parked around the block because the driveway was blocked by a moving truck. We walked to the apartment with our children and our suitcases and passed neighbors screaming and cursing next door. We entered the apartment to find dingy carpets and a bathroom with no soap. The staircase was steep and frankly unsafe. The kitchen seemed fine and relatively clean. We were having misgivings about staying in the apartment but decided to try as it was a non-refundable stay. However, when we tried to lock the door from the inside, the knob fell off in our hand. At that point, we decided we didn't feel safe staying there with our children. We booked a different hotel for our stay. We communicated this to Royal Apartments and there only response was that they would "look into the problem with the lock." I booked two weeks of hotels for my family in Europe and this booking was our only issue.

Was a lovely place would stay again plus great communication.

Good communication, good car parking, good location. The property need update, carpet is not clean, not good if you have allergic reaction to dust. Definitely need new bedding.

We loved the apartment which was completely fit for purpose for our 2 night family stay. Comfortable and well appointed with a good standard of furnishings. We found it to be very clean and fresh. The appartment felt very secure with gated private parking and a strong front door and locks not that the neighbourhood was an issue. Communications were friendly, prompt and courteous. Self check-in and check-out was easy with detailed and very clear instructions provided. In summary, we'd would be pleased to stay again and would definitely recommend this well appointed property to friend and family.