โรงแรมรอยัลชีเนสส์

This was my second stay at this hotel which is ok for a night but only if you don't hold high expectations. On arrival and checking in I had to ask for a towel as none had been left in my room, which I would expect to be standard. The bed was comfy. The worst thing I experienced was that on arriving back late at the hotel the whole place through the stairwell and up to the top floor stank of weed

The Hotel was very nice and the breakfast was excellent. There was only one problem was there was no lift and as my mum is 97 next month and claiming the stairs to our room was difficult. Everything else was great and staff were very helpful and friendly.

I book a wrong date and I Ask to get a change the date and they told me they can't I was so disappointed and I could not make it for that day for that day e up

Really enjoyed my night back In sheerness now back to rainy wales oh

The room was in a pub. I've stayed in plenty of pubs but I would not have chosen a pub for this trip.

I was put on the top floor which has a step set of strairs that is difficult to climb. I was told that my room would be serviced on the second day but it wasn't. On my last evening there I asked if they still did breakfast and was told yes. I came down the next morning and everything was locked up with no sign of a member of staff. What was the point in saying yes when the answer was no? I have stayed there before, but this year was the worst.

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The hotel is very weary. Photos graphs of the property are misleading. Staff very poor. My room was not ready when I arrived @ 21.00 despite having sent 2 messages and one phone call to advise of my eta. Apart from its proximity to the railway station I cannot find anything to recommend this establishment.

It was terrible, the bed sheets were stained ,the main shower head was faulty, there was no hot water in the sink, i had to boil a kettle so i could have a shave, the window frame rattled all night, they had music blasting out til 01.30 on Saturday, there was shouting and screaming and fighting about 01.00,,I reported it to them on the 27th May they replied to. me saying i should report it to you to get a full refund

Friendly owner, everything was good.

We booked a twin room at a cost of £63. We were given room 16 which was on the top floor. So why have I rated the stay at terrible. There is no reception. There is a phone number on the door which we tried to call and it never connected. You have to go into the pub which is next to the “reception” to check in. This not mentioned anywhere on the site There is NO parking. You can pay to park in the council car park or risk leaving your vehicle down a side road around the back of the hotel. The side road backs onto houses and is more of a dirt track than a road. My stay was on a Friday night. The pub had a disco which went onto way past 11pm. You then had the customers leaving and the inevitable fighting outside for another 30 minutes There was no plug in the bath. The bath panel was damaged as where the boards inside the shower cubicle and the rest of the bath The pop up plug in the sink did not work and the hot tap moved around when turned on. The mastic area behind the sink was very discoloured. During the night the sink made very loud “gurgling” noises. We got back to the hotel at 10 pm only to then realise that there were no towels! We tried to contact the number that was on the door where the reception once was, but again could not get through There are electrical extension cables plugged in to the TV and kettle. Neither showed any signs of being PAT tested. There were two bicycles chained to the bottom of the stairs. Good luck getting out in the event of a fire

The room was dark and only had a very small window with no curtain. The bedside lights, only one worked. There was no kettle, I had to go ask for one. The bath was dirty or marked and there was mould in the corner. The bath panel was not fitted properly. The pipes banged all night. There was banging doors all night. I was told breakfast was at 8am but no one was down there when I went down. I left without having breakfast.

Absolute sess pit, dirty, filthy and invested with mice. No cleaning done at all during the whole week no toilet paper. This place should be shut down and condemned I have reported it to environmental health as it is dangerous....

Was very friendly an quiet staff was a good stay

My first time at this Hotel . The welcome by the staff was excellent and the room was clean but thought it needed a refresh. Had a pleasant sleep and woke refreshed.

Owners were lovely but the bathroom was dirty and poorly maintained 2 old towels for the whole 2 days there. Poor cleanliness, duvet under the cover filthy, and old, no pillow protectors, hole in the carpet, plug sockets a joke as one high up on the wall that was DIY, wall sconce hanging off bed side lamps had no plug sockets so couldn’t use them. Sweet sickly smell through out. Parking horrendous. Sheerness overall naff don’t bother going. Have never seen so much rubbish in all our life.

Suitable fir the purpose .

Needs some (a lot) of tlc but was perfectly suitable for my needs. Clean room, huge bed, free WiFi, working tv, free coffee/tea/water. No time to check out the breakfast as I had to leave early.

This was one of the worst hotels I have stayed in. The shower tray was cracked , the windows were loose and banged all night. This place was so bad I was booked in for two nights but only stayed one night .

Booked a 4night stay, handed my keys back after first night. Complained to the hotel and havent even had the decency to reply to me 2 weeks later. Room was dirty, scokets hanging off the walls, holes in bathroom walls stuffed with toilet paper, rat traps in the room.. zero communication when i checked in just handed the keys. Would not recommend at all and am seeking a refund for the nights i was unable to stay as i had to seek alternitive accommodation