สเตย์อินน์ สตรัตฟอร์ด

Clean room, close to transport links and a great price

Avoid as booking is difficult extra charge of deposit and unresponsive and unprofessional hotel staff

This was a very disappointing and stressful experience, made worse by the fact that this stay was booked for my birthday weekend, which was completely ruined as a result. Upon arrival, we were left stranded for a long time with no reception staff available to assist us. The building was extremely difficult to find, as it was surrounded by scaffolding with no clear signage. We were left standing outside in the cold trying to work out where to go. Despite having no access to the property and no on-site help, we were instructed to complete pre-checks. When we called the contact numbers provided for assistance, the service staff were unhelpful and came across as rude, offering no clear guidance or solution. After a significant delay, we were informed that we could not stay due to an age restriction requiring guests to be over 25 years old. This was unacceptable, as full payment had already been taken and my ID had been provided for verification a week in advance. At no point were we contacted to inform us that we would not be eligible to stay. This situation could have been avoided entirely with proper communication. Instead, we were left without accommodation, support, or clear information despite having complied with all requirements. Overall, the experience was extremely unprofessional, and I would not recommend this property.

I will never be booking this place in my life. Please save yourself the triuble

The noise was out of control through the night The entrance was a construction site No clear instructions for checking in

Modern nicely appointed apartment in a great location. Comfortable bed. The internet was very poor and hardly worked however that could just be the EE Wi-Fi router having a glitch. Little bit noisy in the morning due to the building works, however it was very comfortable and I slept well.

Avoid these guys at all cost. Left me stranded.

Terrible trying to access the apartment.

Ideal property for staying in Stratford

Hard to find - property was on a building site with access under a dark alleyway of scaffolding through metal cages to get into the building. Open the windows with beautiful views of a…. Work site. Sofa was small and uncomfortable, noises from pipework so loud. Could not sleep in this place - terrible.

The property was extremely clean and located close to shopping, train stations and bus routes. The entrance to the flat was very difficult to find due to the construction going on and the entrance was hidden. The wifi was terrible. Otherwise i will stay there again.

The apartment was brilliant, large and spacious, well equipped and very clean. Like new. The only niggle was that the instructions for check-in were not clear. After that was sorted all was great.

Check in instructions came 15 Minutes before I checked in at 9:30pm on a freezing cold night. - I was stuck outside the location trying to send them my check in details. No phone number before to call

This company is terrible I am reporting them as fraud. They did not provide me the access code the date and time of my trip, and they requested for me to pay a very expensive deposit that has to be bank transfer which is impossible because I don't have a Europe bank to do direct bank transfer. And they did not provide an alternative to pay deposit, they emailed me, the night my trip started stating they will mark me as no show when they never communicated with me or replied to my email i sent them about the access code as they was supposed to before i arrived.

We went for a concert, we couldn't find the property, I had to call them, it was on a work site!! Our apartment when we finally got in was filthy!!! Walls all stained and marked, filthy cream carpets, stained bed linen, dust, hair, it was disgusting. I refused to stay in there so I rang back and we were moved next door, cleaner but again not great, the room stunk as the filthy cream carpets were so dirty stained and smelly, we stayed in the lounge part. Very misleading, codes to get in were wrong, so got locked out for 45 mins, couldn't contact them!! Couldn't wait to leave tbh. Never again. The only good this was tesco was next door and it's a walk to everywhere.

Long checkin process forced me to book else where. When asked for a refund they denied even though I wasn’t at fault

I had to call the accommodation line about 5 times as we were unable to get in after finally finding property the entry info came in drips and drabs and was very annoying, we were in a first floor apartment and just had loads of scaffolding all around and in walkways, the property itself was a good size but needs a few repairs on walls and fresh paint, floors not clean , only 2 dining chairs when there was 3 of us , no wifi , paying the deposit and info getting in was not easy , we found it difficult and not straight forward , no hangers in wardrobe and no pegs for coats , little annoying things that could be made easier and improve it

The flat itself was great but finding it and getting in the property was a nightmare and were not very helpful at first explaining where it was until I sent deposit and had to do this in the street with two cases phone wallet and bank card open

Lovely small, refinished apartment. Nice views of the river. Close to Olympic Stadium which suited us due to the gig we were attending. Small bed (standard double) but comfy. Plenty of pillow options in the wardrobe. Would definitely book again.

It appears they are currently recladding the building so it’s essentially a building site. There is no front to the building you have to go through the hoardings. I tried to gain access at 6pm but had no information so I was essentially stuck, it took me 50 minutes to get in. Access information was sent 3:17am the next day, which was of no use. The fire alarm was going off and was very audible for at least 2 hours, it was then muted but still showed an active fault, I would never book an apartment again.