Swan Hotel by Greene King Inns

It's not possible to explain how fantastic the staff were. I got stuck and called the emergency number and the team were amazing and helped. On to the normal nitty gritty: there is plenty of parking, you need to log your reg number when you check in on to their tablet. Rooms are nice, not too fancy but the bed was super comfortable and you have blackout blinds if you want to have a lay in. The bathroom was super clean, and a great size. The only issue (which is not the hotel's fault!) is taxis (including Ubers) around the area are almost non-existent. If you're going, make sure you can book a taxi well in advance as I was not able to book one on the day. I would definitely stay here again if I'm in the area.

Clean, good food, nice & friendly staff. Why only 3 stars? Droaning noise all night.

The highlighted parts of the breakfast menu were ridiculously unreadable. Surely the letters should be in white to stand out against the dark background. That ruined my breakfast.

Very clean room and bathroom

Lovely warm room, shower and bed! Carpark a bonus! A 12pm checkout would have been appreciated 😂

The room was clean and comfortable and not too noisy despite being on the main road. The WiFi was terrible - poor strength and constantly dropping the connection. If you need access to the internet during your stay in Alton I would recommend staying elsewhere.

room was clean and good. Breakfast was a bit lacklustre and I didnt think the ingredients of the cooked breakfast was very high quality.

Looked on car park

it was a lovely stay will use them again

The staff were very welcoming and friendly. The building is beautiful and attractive. I last stayed there in 1976 and it has changed a lot. The rooms are now all en-suite, which wasn't the case 49 years ago. The room in which I stayed was fantastically quiet and the bathroom was beautiful! There was a bath with a shower over and both were fabulous. I also loved the scent in the hair and body wash that was provided. I loved the decor in the bathroom but the room was a little dowdy, except for the art - pictures of birds - that I really liked. There were a few minor faults. The first is one I find in almost all hotels and that is that the Freeview TV has not had a channel update for years. As a result, some channels are absent and others were misnamed or in the wrong location. Freeview TVs should have a channel update scan performed 4 times a year. The bedding struck me as too short for the bed. I like being able to pull it over my head when I sleep and I could not do that. The loo had a drip from the cistern into the bowl and while this had no effect on its function, over a long period it will cost the hotel a significant amount in unnecessary water charges. But basically this was an excellent hotel in a beautiful town. I had dinner in the hotel on my first night. It was good but the menu struck me as rather corporate and I'd expect to see identical menus in other hotels in the chain. The waitress who served me was sweet and I was very happy to leave her a tip.

Excellent hotel with friendly staff with excellent food and drink options. Just a thoroughly good hotel to stay at.

En mycket bra vistelse. Bra läge, fina rum och trevlig personal. Bra frukost och trevlig middag på puben på kvällen.

Great stay Friendly staff

This hotel has excellent, helpful staff and good location, but the noise is terrible. It's not just the High St noise, which is to be expected, but the floorboards creak very loudly when anyone moves about. I was woken in the night several times by other guests just moving about in the corridors or the room above. I expect it will take major structural work to fix this.

Good location in centre of town and easy parking at rear of hotel. Dinner here was excellent and good value for money. Our room was a good size and nicely decorated. The staff were friendly and helpful. I would just say the hotel could do with a paint refresh, but it is an old building

On arrival we entered through the rear door from the car park. There was a strange smell in that lobby. The staff were brilliant and made us welcome, but the hotel really needs a makeover. The food was good and well served. The outside of the property needs some attention.

Ease of booking in, friendliness & helpfulness of the staff

The Swan Hotel is well situated in Alton High Street with car parking at the back reached via the road bypassing the High Street. The bed was comfortable and breakfast was fine. However, the room was just too hot (I now remember this from my stay many years ago), as the room window barely opened at all. A fan was provided for the room. I could have put up with that, with a nice cool shower, however the bathroom had underfloor heating on and the shower, at its coolest, was still hot. A hot room, warm bathroom and no cool shower water was did not make for a happy stay, I’m afraid. It was all just too hot. I did want to mention this as I checked out, however the lady in charge, in reception this morning, was busy giving the cleaning staff a bit of a dressing down. Now, I’m sure there are items that need bringing to the attention of staff, however this should not be done at reception when a guest is standing there for 3 or 4 minutes waiting to check out. In the end, myself and another person just left the key on the reception desk and went.

Great place to stay

The property is getting tired the staff and food were very good . The room was very hot fan provided was very poor .