Terrace House

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Housekeeping skipped our clean

Need to sort the parking thing in the hotel

The check in experience wasn’t great as the man who greeted me seemed not to know I was arriving. He then passed me onto someone else who had me down as Kane rather than Jane. I was taken to my room but the start wasn’t welcoming. The room needs a bath mat

Overall the room was very good. Just a couple of things would have made it excellent. 1 No tea bags available in the room only coffee sachets. 2 Shower tray very slow to drain and on the verge of flooding the bathroom 3 only 1 set of towels available for 2 people. Didn’t realise until the next morning when had a shower so too late to contact anyone The room however was clean and comfortable. The bar below was lovely and the location great. Would stay again but will bring my own tea!!

Booked here for one night whilst going to see Pet Shop Boys at Warwick castle so this hotel was very convenient as easy to walk to train station to get train into Warwick. Looked clean in the room on first inspection but there were some minor issues such as slow running water in shower causing it to nearly overflow, cobwebs on ceiling, marks on walls and the tap in the bathroom was very wobbly. Just more attention to detail required as it was very good value at £76 for a double for one night. Better cleaning needed though. Some reviews mentioned the noise from the below terrace bar (which was nice for a drink) but this didn’t really bother us. All in all ok for one night but room wasn’t massive so would feel a bit claustrophobic if staying longer.

We were greeted with someone checking his watch in annoyance as if we were early for check in (we weren’t), then I had to ask where the room was because it wasn’t obvious. The entrance to the “hotel” is down a dark and dirty alley, where the bar seems to store a few broken pallets and hasn’t been swept in a while. The bedding was clean and comfortable, but the cleanliness of the hallway and bedroom wasn’t great. Hairs and debris on the floor, crumbs in the bedside drawers, dirty marks on the walls. The carpet in the hallway is heavily stained in places. The drawers on the bedside cabinets are broken, with handles inside the drawers and the drawers fall out when you open them. The bathroom door is one that slides between the walls, it goes too far and it’s a struggle to get it out again, and there’s also not a handle on the inside so you have to use your fingers to pull it open using the grooves in the door. The toilet brush and toilet roll holder and tarnished with rust, and the toilet brush handle is broken so it can’t be used hygienically. The main door to the apartments slams and so does each of the apartment doors. There’s also a large gap underneath so lots of light comes in from the hallway at night. Curtains aren’t great either. No lock on the inside of the door, so no real security features inside. It’s a convenient location to the centre and onward travel, such as the railway station. But, it’s next to bars and you can hear their bottle bins when you’re in bed.

The property in the description is not clearly advertised as above a bar. Very noisy nights sleep, stayed on a Saturday night and got no sleep due to loud people/music. Rooms were extremely dirty, blood stained duvet, marks all over the wall and dust everywhere. There was a jacket potato outside the window that smelt when you opened the window. Shower didn’t work, didn’t drain properly and continued to get really cold or hot when using. Think there was also a leak in the room as the carpet got really wet. Tried to inform staff of this as we were checking out at required time (11.00) and the place was completely empty. Then tried to ring the designated number and got no response. Also felt really unsafe as staff gave us the keypad code (as they don’t use keycards) in the middle of the restaurant full of customers. Not at all good value for money and would really not recommend.

Room was quite small but had all the normal stuff even an iron. One small criticism shower was slow to drain away.

Disgusting dirty & shabby

Shower wasn’t draining in Room 2. Some fixtures needed sprucing up but overall okay for a 1 night stay. Check in process could be clearer.

No reception desk or staff. Had to find ourway on via restaurant. Had to enter through back yard as.no parking anywhere near.y No lift. Only one handrail on steep stairs. Not suitable for disabled person. Room small, but new, clean and tidy. Shower has no shelf for toiletries etc. No-one around to help when we left.

Останавливались в этом отеле несколько раз отеле. Прекрасное расположение — рядом с основными достопримечательностями, уютными кафе и магазинами. Номер был чистым, комфортным. Персонал вежливый и внимательный. Это отличное место для тех, кто ценит удобство, комфорт и атмосферу города.

Beautiful building but rooms very poor

Great

Comfy bed, handle for bathroom door found in bed side drew. Toilet flush lose and vanity unit panel not secured properly, toilet brush broken in half, security gate on inside broken and not working, chair falling apart. Good TV and plenty of light. Good cupboard for clothing area,

Good large room.

No details on how to check in, had to ask in the nearby bar. only one bath towel between two people, had to ask for another. tea,coffee and kettle but no milk. No hand soap. No hangers to hang your stuff in wardrobe. carpet looked less than clean and room looking very tired and could have done with a lick of paint

Nice and clean ideal for what I wanted . Only downside the room was cold and took an age to warm up

The overall picture was good however a couple of details let it.