The Canterbury Hotel

We booked this property because we were traveling from the US with children and it had a pool. I was surprised there was no lift and we were on the 3rd floor, which was a bit difficult to navigate the winding staircase with our large luggage. The amenities were not exactly as described- there was no shampoo or conditioner, just a single pump that we were told could be used for hand soap, body soap, and shampoo. The bar was a small room which was staffed by the same person running the front desk, so you may need to wait a bit to get a drink there. It is more of a bed and breakfast feel than a hotel feel to be honest. The staff were all very kind and helpful. During breakfast, they had some hot food, cereals, and coffee and tea. The staff brought fresh toast to the table. The building is beautiful and the kids really enjoyed the indoor heated pool each evening. Overall it was a nice experience but not exactly what we expected going into it.

Lovely family hotel, kids loved the pool, breakfast was lovely with lots of choice

Great stay, lovely staff, and a building full of character! Breakfast and the pool were truly awesome, too. The only downside was some furniture/equipment needing a bit of love (door knob broken on the bedside table, screw on the window loose, hook behind the door in the changing rooms of the pool broken etc), plus a bit of noise from the road but really nothing major at all, it was a lovely stay overall

Very outdated, curtains were broken not hanging on the rails, letting in light during the night. The swimming pool looks very unrealistic very small, to what the photos show. TV is cheap. The room is quiet which is the only upside. The photographer needs a raise, he’s managed to paint a different picture the real life

Very good, and very reasonable.

Great breakfast Parking is limited, however, hotel did let me park there all day when I checked out

We had a pleasant stay, however, the hotel needs updating

Our room was clean, the staff were friendly. No parking space when we arrived. No gluten free breakfast cereal or toast. Decor was plain and a bit shabby. No lift. Pool was bit cold.

We liked it but 1st night and all the next day untill 630 pm we had no heating reported it at 9am took constant times of asking by my husband then was given a hot air blower that was fine soon warmed up

Everything was great , only problem was the pool was cold and there was no toilet roll holder on the wall , the room was clean , and tidy , maybe put a small table next to the chair

Children not welcome in the morning breakfast. Much better in the evening with the late arrival night shift

This is an old building, which is walkable into town centre where there are lots of places to eat. The car park for the venue is free but small (about 10 parking places), not suitable for large vehicles (vans, etc). My room was on the first floor, really large room and large ensuite. The decor was tired, bed was comfortable, desk to work at, but no chair for desk. Wifi was average. Included breakfast was a choice of hot and cold, starts at 0730.

Traveling back from France. It was a spontaneous decision due to traffic issues. The hotel staff who greeted us named Sam was lovely. Very welcoming and friendly A** for customer services. Nice hotel needs updating in areas but overall ok. I had a good night's sleep and breakfast was decent as well. Will probably stay here again.

Lovely hotel. Little outdated but the staff were very attentive, breakfast was fab and very clean in general

Very great staff an good look after of customers.

Good hotel within 15 min walk to Cathedral. The area of Wincheap was very run down without great disabled access (ie lack of dropped curbs). Also hotel doesn’t have a lift. Nice pool but a shame the water temp was so low! Room was great and very clean.

The hotel is a Georgian/Victorian building that suffered theft and damage while closed during covid. A huge amount of work has brought it up to a good standard. The staff are great, provide excellent service and the breakfast is good with plenty of choice. The hot dishes are fresh and the scrambled eggs excellent. There is a swimming pool which we didn't get to use due to lack of time. Our only issue was noise between rooms which was not speech or tv so much as footsteps which sounded like someone was walking in our room! It didn't keep us from sleeping but was a bit disconcerting at first. If not for this I would have rated excellent. Having heard what happened and seen how much work has gone into getting the hotel back into operation, I am sure this too will be sorted out.

Friendly service, lovely room

An exceptional, family run hotel perfectly situated for exploring Canterbury on foot. A very warm welcome with tips and advice on the City. Superb breakfast included. On site parking. I couldn’t fault anything.

Little cosy hotel in a quiet place. Staff are extremely nice and helpful, breakfast is so good.