The Bakery Restaurant With Rooms

Started by arriving after a long trip at 9pm to check in. Desk was open till 10pm on app. No one was in so called the number and no answer. The door key card was left under the mat so no security, the room was extremely dirty with cobwebs over the whole room. On the lights hanging from the ceiling and the wardrobes looked battered and aged. Only like bit was the bed but still had to sweep off the dust off the top of the sheets. Doesn’t look like it has been cleaned in awhile. The people running it didn’t seem to fussed about the place and was letting it go when it comes to customer service and experience. There was flys all over the bathroom and mold in the tiles of the bathroom shower. The light was hanging off the ceiling and was extremely dangerous and the curtain pole was about to fall off too. (Housekeeper was notified)

Do Not Stay at this Property - Arrived at 7pm and No One available to check in. Sign on the door with mobile number and however when called no one answered, spoke with Expedia who were also unable to contact the owner as landline disconnected. The locals at the pub opposite tried to contact the owner for me. Finally a rep arrived after 1hr with a key fob, no apology given. Restuarant closed! Ask to check the room first as I had been forewarned from locals the rooms were smelly, as this was my request I then received a phone call from the owner, verbally abusive and said you wouldn't ask this if staying at a home! Indeed not but I am paying for a hotel room. Was told to F off and leave! Appalling, when complained via Expedia I have been refused a refund as the owner had declined. This used to be an excellent hotel with fabulous restaurant - sadly the old owner has left and the no has no-idea. Not one to normally leave reviews, but wouldn't want someone else to have a similar experiance.

Heating broken ( -2 outside!) Restaurant and bar closed No one at reception Breakfast did not start till 8:30 No iron or coffee maker in room Member of staff barged into room at 9pm New guest banging on outside door to gain access late at night , as no one answering !! However , Previous owner was around on last morning , who was really apologetic and helpful. Agreed a reduced rate with him …

Despite the friendly staff, we didn’t enjoy our stay. There was a strong, unpleasant smell in the restaurant and staircase. The shower didn’t function as a shower and just had a fierce one-stream jet wash. The room was small, old-fashioned in decor and chilly. On the plus side, the bedding and towels were clean and the inside/outside key worked.

Room was clean, tidy and spacious. The bathroom was modern and well equipped with an amazing shower. Disappointing when it came to food, well the lack of. When I stayed there was no chef so found myself driving to the next town to order takeaway which I was not allowed to use utensils from the hotel to eat. For a hotel that advertises itself as a restaurant I found this unforgiving.

This is a nice Hotel\Restaurant It was clear that they are going through a changeover of management and operational staff, which has made for a bit of a chaotic experience. The room we had was spotless and very comfortable, parking was easy, I am sure they will get back on top of the operational aspects including breakfast service (slow, no menu, only one woman knowing what was going on but under too much pressure) If that is the case I am sure it will get back to being a good place to stay in a lovely area of the UK.

Fine

My partner and I stayed at this hotel for a friends wedding. The service was awful from the moment we arrived. Booking system was a piece of paper with names scrawled on. Staff couldn’t find my booking until I pointed it out to them. We were offered no information on how to leave hotel when restaurant was closed and also no info on breakfast. Breakfast service was painfully slow The room was at best just above Travelodge quality and extremely hot. Fast forward to night two when there was a massive commotion about 1.30am. It transpired that the “hotel” had double booked a few of the rooms. Out of curiosity we went downstairs around 2am to discover that the father of the groom had been left homeless from the massive f@&k up. At breakfast the next morning we found out he had been offered a mattress in the hallway as his bed for the night. Very upset that I wasted the best part of £300 on two nights in this awful place.

The room was really clean (but a bit hot during the night) and the breakfast was really tasty. The staff are really welcoming and have been really lovely. I would definitely stay again.

Wow what a little gem of a hotel with restaurant. Room was amazing, modern, classic and Mediterranean feel in heart of a Kent village. If you get room 8 or 9 you won’t be disappointed. Restaurant food was top notch if a little pricy and the included breakfast was also lovely in quality and flavour. Would pick over a chain hotel any day especially as location has few choices for accommodation.

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Super restaurant with wholesome food. Really lovely clean and comfortable rooms. Great freshly cooked breakfasts and exceptionally kind and helpful owner/ manager.

Warm welcome, comfortable room and excellent food. Delicious dinner and cooked to order breakfast. Gluten-free catered for with panache.

We were well received and the room was very comfortable. Excellent breakfast.

It was a last minute place to pick for an overnight stay. Friendly place and nice breakfast, Room was clean with no issues and had tea and coffee to make. Got a decent sleep as very quiet road surroundings.

Spent our Ruby wedding anniversary night here. The room was lovely and clean and had good variety of teas, coffee and other hot drinks. Had free bottled water in a fridge on the landing. The bathroom was immaculate which I feel is very important. Bedding crisp and clean too. Perfect room. The food in the bar was delicious and the full English breakfast was just what it says. FULL ! There was no menu you could have anything you wanted from fruit to eggs to toast and any combination. The landlord is a lovely guy, friendly, chatty and helpful. If you’re in this area I would highly recommend this lovely place to stay.

Very lovely facility. Friendly staff.

beautiful rooms excellent food great service amazingly comfy beds xx

excellent stay, hotel and food very good ,owner very pleasant ,only minor criticism would be mattress soft or had seen better days .Would highly recommend.

Good location for our visit to Chartwell next day, but had some difficulty locating the proprietor. Also, our room was up a flight of stairs difficult for 65 adults to access. Location was a destination for locals, which made for some increased noise. Proprietor did help with our luggage.