The Carlton Hotel

Room next door had volume stuck on TV at max. Took age to sort out. No hot water for the shower and no plug for the sink.

Wouldn’t say here again

Staff were excellent and friendly

Very conveniently located but very budget type accomodation. Greeted on arrival with the strong smell of weed as smokers directly outside front door. Room was extremely basic and curtains, carpets and furnishings all very worn/ tired

I checked in Friday afternoon after travelling hours pictures looked really nice ov the hotel online the price was really cheap for 5nights. When I got into my room it was not what I was shown the room was dirty the bed was not a bed you could stay in the intire room was not clean it was that bad i booked another hotel and left, before I left they asked me if I wanted to see another room I said no because the standards of that room was desticable I was very disappointed. The money I spent on the room they should fix it up as I’ve had no emails to even say I could have some of my money back I was in the room no more than 15 minutes! How they can even charge to stay in that room is beyond me

Do not stay here, dirty smelly bathroom, chipped furniture- old wooden dark, nothing like the pictures on website, tatty, awful. Felt unsafe & dark / dingy. My 15 year old was literally in tears with how awful it is. Thankfully only a stop off from ferry trip but not a place I would ever set foot in again

Basic, room stunk of cigerattes.

There was nothing to like when we turned up. the room smelt badly like it had not been cleaned .the carpet was worn old and smelt .we looked out onto a muddy if u call it a car park. The bed was shabby and the head board wasn't even attached to anything.its one of those places where u just felt dirty wen uwalked out.there was people drinking cans on the bench as u walked up the steps it is just advertised I'll say wrongly I wouldn't advise anyone to stay there unless ur homeless and even then that's at a push.

If I could give it a minus star I would have. Even though arranged for a room with easy access I was put on the second floor. Stairs are dangerous. Was then put in a ground floor facing a terrible dodgy carpark and could bot open the window because anyone could look in or even get in through window. Was then moved to another room which was much better but even though it states seaview there was very little to view through the dirty windows. The drains smelled really bed and the shower took 5 minutes to warm up, I wont even start with the water pressure. Their website shows that there is a lift but apparently it has not been working for a very long time now. The only nice thing about it was the location and staff were friendly. Will definitely not recommend this place. This is not a 3 star as indicated. The carpet was not even vacuumed and I did not take my shoes off at all. It is advertised as soundproof but it is absolutely not.

Parking is in a very muddy area, carpets were covered in dust and walls were oaper thin!

Advertised on the website was : Full breakfast, but being english that meant to us bacon, eggs etc but it was full continental. The room was fine, clean etc, but a bedside light would have been an asset. Other that that ,staff very friendly & helpful.

I wasnt expecting the Ritz as this is a budget hotel. However, i expected to get what i booked. We booked a comfort room with sea view. We had a small double bed that was low and very uncomfortable, you could feel every spring, we couldnt see the sea due to the amount of condensation on the window. When making the reservation it said we would have a queen bed and a newly renovated room. The carpet looked like it was from the 80s and had never been cleaned it was filthy, we didnt dare take off our socks. When opening the draws they were full of broken wood. Thats without the state of the bathroom. The floor looked like sandpaper rather than lino, the bath and sink had nasty limescale marks all over. We had to ask for a plug. The shower hose was coiled up in the corner of the bath and looked filthy. The advert also said the rooms were soundproof, we could hear everyone around us, plus they had music playing downstairs till late which you could hear clearly in the room. As well as people shouting in the corridor at 1am!! The room smelt musty which was off putting. We were booked for 2 nights we only stayed the one as we couldnt stay any longer. If we hadnt of arrived so late in the day, i dont think we would have stayed at all. We left first thing in the morning.

Awful dirty place that let under 18s in to play the fruut machines, dirty bath with bugs on the floor, looks grand on outside but inside the rooms not so

There was no hot water reported it in the morning couldn’t wait and couldn’t wash as had early appointment that’s why stayed in the area there was a blood stain pillow on the bed the lamp gave me numerous electric shocks so turned of in end wasn’t clean at all room number 113 not good experience at all there

Not good. Clean it

Avoid at all costs room was filthy black mould around bathroom no catch or lock on bathroom lift dont work windows held together by bits of metal and room is nothing like what they show on the website room was very small with only 1 cup 1 seat 1 bedside cabinet and its ment to be a double room ? We left after 2 hrs of booking in after seeing old men and young girls turning up a couple of times so could only guess whats going on here

noise from other tenants shouting and slamming doors in the early hours and nothing done about it.

I booked this property based on price and parking included. We stayed 3 days. Staff did not clean the room or empty litter bins during that time.

Its okay, bed comfy enough and clean, room just looked a bit tired, but for the price its okay, tv reception is diabolical, could not watch at all. Curtains need rehanging (not my doing). If u wanna be close to town and facilities and not fussy its great

The staff in reception 'checked us in and out' but no info on hotel facilities and both had rude, uncaring attitude. The interior is totally run down. The bed base in Room 110 was broken so bad nights sleep. The mattress and pillows too soft and old. Tge linen was nit the cleanest and towels small and hard. The floor was not straight, it had ripples in it. There were crushed nuts and food on the floor so obviously the room had not been cleaned carefully, if at all. Good thing we're not allergic to nuts!! The walls, ceilings and floors are paper thin, so could hear the man next door shouting at the person he was with and using the toilet. Could hear the people above us. Doors banging all night long. Pipes making noises all night. Surprised they dare charged what they do, even if comparatively cheap