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Disappointing. Room we booked changed last minute due to plumbing issues. Heating didn't work in our new room. Cold.

Character property , cozy and clean . Comfortable bed in the Secret Garden room. Great breakfast and welcoming friendly staff.

Ok

We really enjoyed our stay here. Great location at the bottom of main street, breakfast was excellent, staff very friendly and helpful. Would definately stay here again.

Arrived at 14:15 on a Sunday, The Hotel was closed, we had received no information by phone or E-mail. after several phone calls a lady who was on leave called me back to give me the pass code to enter the building and there was a key on the desk to let ourselves in, she said they were short staffed, more like non staffed!. On entering the room it wasn't the one that we were sent a picture of when booking, it looked outdated , the carpet was grubby, the tiles in the shower had mould over the grouting. We went into the dining area and all the breakfast items were left out and uncovered. We left the premises to eat and ended up driving 4 miles away as everywhere local was booked up. We went back to the Hotel around 4:30 and there were still no staff in sight, bar was closed. we decided to go home so collected our belongings and left. really disappointed as the hotel looked lovely on the pictures. Poor communication, outdated room and no staff to be seen, would not recommend!

What an amazing boutique hotel. Fabulous location at the bottom of a wonderful cobbled hill. Lovely room with comfortable bed. Perfect location. Great cooked breakfast - very tasty. Lovely lady called Janet was the welcoming waitress. We had a great chat. Couldn’t fault the place at all. We’ll return!

The place was really lovely, and had nice breakfast. Our bed was really worn out, so we didn’t sleep that well and we had some problems with the heating as well. Everthing else was really nice

Excellent location on the picturesque high street in Haworth. I had a large, lovely bedroom looking out into the countryside. I enjoyed the breakfast too.

Comfortable room, and great location.

The building itself is beautiful & situated right in the heart of where you need to be for the delights of Haworth, with a stones throw away from a gorgeous pub for dinner. The contact for the hotel is very very poor, right after we booked we’ve never had replies to our questions & upon arrival the phone kept being cut off on us continuing with the stay no one answered the phone nor our messages in time. However we felt the decor & inside whilst would be beautiful if looked after, it is running a little tired & the place could do with a very good deep clean as we found the room a little dirty in areas & some of the carpets were stained through out the building which was a bit off putting. We paid for a nicer room but was put right in the attic of the hotel and the stairs are very narrow and steep which we weren’t aware of and found it hard to carry our case up & tough on our knees. The low beams in the bathroom were also a tad scary when using the bath / loo. We found the bed majorly uncomfortable it was springy and low, we had 3 hours sleep between us & the pillows were atrocious, they were stained, flat, rock hard & the old stuffing was grey and coming out of them. The room was also very cold in the night as the heating didn’t seem to come on for long at all. We found it odd the bar area was opened up all night but there was no one actually there to buy a drink from or any life at all. The breakfast is a nice touch, prompt service & good selection. Needs some improvement.

Breakfast and staff were very nice but bedroom could do with decorating and updating a bit.

Absolutely amazing stay, the staff were wonderful, and the bedrooms were stunning. My room felt like luxury. The breakfast was delicious. The area is beautiful, and I had a wonderful visit.

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Beautiful area, hotel in need of up dating very worn and tired.our room was a hotch potch of odd lamps, drawers with no bottoms Breakfast was excellent as was the service here. No towel change or bin emptied for four days!

Charming place right on the main street, beautiful decor. The staff were lovely and very helpful and they served a smashing breakfast, so delicious!

Overall, a lovely hotel. We stayed for two nights. The room was lovely. Nice four poster bed, the chaise lounge was a little uncomfortable. The 1st night was really good. Given times were required by the hotel staff for breakfast which was really good and prompt. The 2nd night was less relaxing. A large group were staying & we were disturbed during the night, lots of banging, loud voices, heavy feet. Not really what you want when going away as a couple. Particularly without prior warning. When speaking to staff this morning, it was clear they were aware the rest of the guests were together for an event. Although guests are given staggered times for breakfast, the larger group came at the same time today all sitting together. Due to being a family gathering it was a little loud. This morning's breakfast was also less prompt & less variety due to the capacity. The poor waitress tried her best, but being on her own, literally didn't stop moving the whole time. Fresh juices were empty by having so many eating at the same time and weren't refilled. Relatives of the party also arrived although staying elsewhere for their breakfast with their group, meaning although we came down promptly for our slot, we were left waiting for a time. It was just a little loud and being the only guests not part of the group, felt a little uncomfortable personally. It was almost like we were intruding on a private event. It's just perhaps something for management to consider for the future.

Excellent location at bottom of hill in Haworth, well located for shops and museums and walks. . Lovely range of cafes and pubs nearby. Haworth is a fantastic place. Pleasant guest house. In need of updating. Nice decor downstairs and bathroom had been refitted. Linen and towels were ancient, off-white and worn, bedding was lumpy and uncomfortable, plastic plants everywhere. Not really commensurate with the hefty room rate

It is a very lovely and charming hotel! The bed is very comfortable and warm. The service was great and we were allowed to make adjustments on the menu during our breakfast. Plus, it is a short walk from the Brontë Parsonage Museum. The only downside is the ceiling in the bathroom which is very low and also having to carry our luggage throughout the stairs. But I guess this happens all over England. Nonetheless, I recommend it!

Very comfortable bed and great location in Haworth. very friendly staff.

The owners were really helpful