The Retreat at Elcot Park

The rooms were dirty… like a old American motel, old carpets dirty bathroom, no air-conditioning, small TV on the wall and a little portable fan… not even a phone in the room to call the front desk.

The staff were very friendly but there was no air conditioning and the breakfast was disappointing with empty salt and pepper , not enough food and when I asked the receptionist to look for my Apple charger I had left behind she brushed me off and never got back to me

Really stunning location… feels a little disjointed…restaurant staff amazing but they aren’t proactive… Think the hotel could be a real retreat if they put some attention into some aspects of experience…

Always a pleasure to stay at Elcot Park, the staff are brilliant, friendly and accommodating!

The whole experience at the Retreat is superb. The friendly staff the, the deco and surroundings are lovely and it has a great relaxed feeling. It is luxurious without feeling stuffy. I went with my daughter and we had a great time relaxing around the outside pool.

Excellent all round, can’t fault a single thing!

Gorgeous decor. Room had no full length mirror, no hairdryer. Staff was lovely. Breakfast could have had made-to-order items.

Nice hotel, nice staff but worst room I have ever stayed in for the price

Been to Elcot and love it! Great place to chill and staff are lovely

Buffet breakfast was tepid, warm plates would have helped. Our second morning after our request they cooked it fresh to order - massive improvement. Unfortunately for our evening meal we were served undercooked batter on our fish. Restaurant staff handled brilliantly. Residences are not a part of the hotel in the main house but converted cottages, a short walk away and unlit. The toilet in the main bedroom wouldn't stop filling. Husband managed to shut it off, reported to reception next morning. Next night same occurred, we were told maintenance had gone home, luckily we managed to switch it off but making it unusable for a second night. Not really acceptable. Need a shelf for shower toiletries as they are on the floor. Second bedroom ensuite has a bath with shower over - needs a curtain of some sort as water goes everywhere.No spare pillows as one may have anticipated in the main hotel and they were quite flat. I'm sure more would have been available if we had asked again. The 'dressing table' needs a chair/stool to sit on no-one can stand to the mirror height. The heating in residence could only be set for 2 hours at a time so walked back into a cool property although the bedroom seemed to work continuously. More mugs are needed, we had to ask. Washing up liquid needs to be supplied. The property and bedlinen were spotlessly clean. No safe in the room. Spa was fine.

Made to feel like a nuisance, odd looks from staff, uninterested and generally unhappy. For the price I'd expect to atleast not be treated like a leper. Nice enough setting I guess.

It was a really cute stay for my birthday weekend The little touches from the pantry to the check in wine offered and the Madeline cakes hanging on the doors- and the room was so cute too. Little spa to use with an outdoor pool. Outdoor seating for a drink/ lunch at the brasserie. We had a pianist during dinner. Was a lovely stay

A beautiful property with lovely views and walks.

We enjoyed our one night stay however feel there are improvements that would enhance the experience. Breakfast was nice with a good selection and welcoming staff. The welcome wine was a generous touch at check in. The outdoor pool is great however would be improved with keeping the area tidy and organised when guests have left their towels and drinking glasses behind. I found it really unpleasant using the steam room when I noticed a plaster on the floor amongst many hairs, the next day the plaster was still on the floor and proved the steam room had not been cleaned, the sauna was also covered in hairs on the floor. Shame as the facilities were lovely but needed cleaning. I was surprised no slippers were available in the rooms with the robes. Also the water dispenser had not been replenished so on exiting the sauna there was no water available. It felt very low standards that the basics had not been seen to. Check in at 4pm also seems quite late. The room was nice enough for what we needed for a night however if staying longer there’s no wardrobe to unpack, just some coat hooks on the wall. The hotel is great for a night and if you’re lucky with good weather to enjoy the outdoor pool. Although we felt some areas needed improvement we did have a really good time and thought the young staff were very friendly and helpful.

Really lovely hotel. Staff were super helpful, spa was great and breakfast was delicious.

We had a wonderful stay at The Retreat. The room was spacious and comfortable and we appreciated the pantries with complementary drinks and snacks. The facilities are high quality, with an elegant feel without being dated. Food was good in both restaurants, as was breakfast. The spa was very relaxing. Staff were friendly and helpful.

Nice hotel with some nice touches but little changes have been made since our last stay such as no complimentary biscuits in room. Also taken away the complimentary Kings Ginger liqueur. Rooms could be better furnished many don't have wardrobes.

Noise across hotel til 1am. Breakfast was average.

Lovely building, rooms and excellent service from staff. Spa good, but disappointed due to odorous water in outside hot tubs and excessive amount of foam and scum in the indoor hydro pool which put us off using the spa facilities due to concerns of cleanliness. A shame as everything else about our stay was exceptional. Complimentary room upgrade was appreciated although the shower tray was very slow to drain. The pantry room is a great idea and had a good selection of drinks and snacks to choose from. Walks suggested in the handy book in our room were well enjoyed. The Brasserie restaurant was excellent with a good menu and service was second to none - everyone was friendly and nothing was too much to ask. (N.B. Spa cleanliness was raised with reception at checkout)

The attention to detail surrounding guest experience stood out to me. The furnishings, food, spa and staff were all top notch. Would highly recommend. The only thing is that the timings for things can be restrictive if you want to get the most out of your stay.