โรงแรม The Waterhead Inn - The Inn Collection กลุ่ม

This has been one of the worst hotel experiences I have ever had. Firstly, the limited parking availability was not mentioned at the time of booking, which caused immediate inconvenience upon arrival. And I paid £10 to park at public parking area. More importantly, there was no hot water available in the room. We checked in at approximately 4:00 pm and discovered the issue when attempting to shower. Upon contacting reception, we were informed that the hot water tank had run out and that we would need to wait. We left for dinner and returned around 8:30 pm, expecting the issue to be resolved. However, when my son attempted to shower, the water turned freezing cold after only five minutes. When I raised this again with reception, I was told that nothing could be done and that no alternative rooms were available. Instead, we were given a key card to Room 38 and asked to use that room solely for showering, which I found to be an unreasonable and unacceptable solution. I was particularly disappointed by the lack of concern and empathy shown by the staff. Their response suggested that such issues are not uncommon, which is extremely worrying. This situation has significantly impacted our family holiday, especially as my son felt unwell after being exposed to freezing water. I am also very concerned about hygiene standards. The handling and disposal of used towels and bedding appeared improper, which raises serious concerns about cleanliness and guest safety.

Parking restricated but overall good stay

great location with lake views dog friendly and the staff were fabulous will return again

The hotel room was lovely. Couldn’t fault it. Hotel its self is lovely. Nice chilled atmosphere. Where it lets itself down is food. Dinner on first evening was terrible. Chips hard and overcooked. Onion rings hard and dripping in fat. Mussels overcooked and way too salty. Breakfast next morning was lukewarm.

Everything was perfect. A big thankyou to all the staff for making my stay perfect.

Very friendly staff, room was spotless. Nice place to stay for a day or two.

Hospitality was very good. The bar and food was very good the bar and surrounding area was very nice and well presented. How ever the room we stayed in was very poor was not cleaned properly the whole area up stairs neadered a good clean cleaned

Clean room, friendly staff and close to the lake with great views.

The breakfast was superb. We tried the evening menu special which was a Pheasant breast.It wasn't the best I've tasted, it was nicely presented but it was rather salty and dry. The bed mattress provided a good nights sleep and the room was spacious and clean. Well worth the 5 stars

Lovely hotel in a beautiful location overlooking the lake, with onsite parking. Comfortable, clean rooms, cosy atmosphere and very dog friendly. The staff were also very helpful and pleasant The breakfast was always piping hot and plentiful, with a small selection of cereals, yoghurt, fruit and muffins. The only small issue was that the hot water seemed to be a bit hit and miss. The shower was always hot but the bathroom sink was usually cold, which was the same in our other family member's room too. This didn't detract from our enjoment though, we'd definitely stay here again.

Nice room (39) comfy bed, old-fashioned but beautiful armoire and dressing table. Coal effect fire, but central heating was excellent so didn't need it. Fitted bathroom with underfloor heating was really cosy. Really clean. Good breakfast and bar food was excellent . Highly recommended

Lovely staff

We were placed in a room next to a fire exit that was being used by people all night going outside to smoke. Didn't get any sleep. We complained and were told "sorry about that". They ran out of sausage and bacon with 20 minutes left of the breakfast serving. It is overpriced for the room we were given. It's main advantage is the location.

Great Hotel, really friendly staff, meal choices good. Parking is a bit restricted and tight albeit there is a public car park next door, whicjh I didn't need to use.Chris when serving us was outstanding. Will use again, highly recommended

Very comfortable room. On the top floor, which is unusual when you've brought a dog, but no hassle, other than it's a bit of a rabbit warren finding your room. Breakfast was very good and included at no extra charge. Lovely position overlooking the Lake, and a 10 minute walk into Ambleside. Bus Stops just outside meant we never needed to move car once in car park.

We were really looking forward to our stay, but unfortunately, it fell short of expectations. Our room was situated right next to a very noisy kitchen extractor fan, which not only disrupted our sleep but also caused the room to smell strongly of stale food. We had to ask a member of staff to switch the fan off just to be able to sleep. To make matters worse, there was loud rave music coming from the kitchen area late in the evening. My husband raised the issue with staff and, although the music briefly stopped, it started up again soon after. I had to go down personally a second time to complain, which was frustrating. On a more positive note, the breakfast was very nice and the hotel’s location, with views of the lake, is truly lovely. However, the hotel itself is looking rather tired since our last visit and could really benefit from a fresh coat of paint and a bit of TLC. Unfortunately, the noise and lack of attention to guest comfort really impacted our stay.

excellent good choice of breakfast room nice and clean staff very helpful view excellent lift needed

Nice hotel and great location, however sometimes it's the small details that make the difference. 1. We were allocated room 40, a long walk from reception, up 2 flights of stairs, glad I had my walking boots. 2. You need to pay extra for a Latte coffee with breakfast, at these prices it should be included! 3. They advertise an offer of a free drink if you decline room service, but the drinks available are very restricted and we didn't get clean towels.

The hotel was perfect for a family week of rambling in a rain soaked week. Our puppy was welcomed and kids enjoyed the food. The room itself a little cramped with the sofa bed in use but but it was very comfy

Conveniently located, also has a wonderful supper.