Warren House

No complaint.

If I could give this hotel a zero rating I would. I booked 10 months ago via Hotels.com. The week of my two night reservation I once again received confirmation and a welcome email. I called to make dinner reservations for our stay. It was my birthday and wedding anniversary and I had carefully selected this beautiful manor hotel, which was close to Wimbledon, where we would be watching the tennis. Five hours after receiving my welcome email I received another email saying they had relocated us to another hotel. It was not nearly comparable and much further away from Wimbledon. When I called the manager he could give me no reason why we had been bumped to another hotel. Whilst they did comp this less than mediocre hotel we stayed in we had occurred additional expenses to get to and from Wimbledon. This was supposed to be a very special celebration and left us with an awful and disappointing stay to say the least!! As an overseas visitor to your country I cannot believe you would treat customers like this. Absolutely disgusting!!

Have to clean room properly

Booked for a stay whilst at wimbledon. Could not fault it. Easy free parking, lovely room, beautiful grounds, walkable to Richmond park and an easy uber ride to Wimbledon.

Staff were fantastic. Disappointed pool was not available and we were not told before arrival. That was the main reason we booked this hotel.

Great hotel in good location. Pool facilities were not in use

The swimming pool was out of use, which was a shame, but I think we were aware of this at the time of booking

Great, traditional, English property surrounded by green areas. Located in a safe neighborhood, easily accessible by public transit if needed, close to Kingston downtown for restaurants and pubs. The staff was very helpful, the room was clean, and breakfast was convenient and tasty. I would definitely go back

The Warren House is a beautiful property. The staff is extremely polite and helpful, however they seemed understaffed. The hotel seems to be going through some changes. The dining room was closed, dinner was served in the breakfast area. High tea in the garden was 5 star. Would stay again.

Impressive old building with lovely grounds.Interior needs some refurbishment and the dining options were limited but would stay again.

What a wonderful place. There were a couple of things that disappointed us (pool closed, refrigerator broken), but the staff was so accommodating and friendly that they made it okay.

The water was cold so I had to have a cold shower. The room smelt musty and old. Check-in was slow and not very client focused.

Our stay at Warren House was during a very hot spell. We were assured that our room would have air conditioning however, when we got there it wasn’t working. We asked for it to be fixed and staff moved us to a really small room while this was being done. We were assured it was fixed the next day and moved back but it wasn’t. Thankfully we had a fan. Apart from this, we enjoyed our stay, the staff were lovely, very attentive and always smiling. Breakfast room was too small to accommodate us on the Saturday morning, we had to eat in the bar area which isn’t ideal due to the height of the table and size of the breakfast plates! Warren house is a lovely place with beautiful gardens but it could do with some TLC and general upgrade

Wonderfully relaxing, great food, amazing staff.

Absolutely loved staying here and the staff was so helpful especially helping us getting taxis! Thank you all for being so accommodating and supportive to me and my family.

A Lovely hotel and a beautiful part of south west London. Breakfast was spot on and happy to go back again

Engelsk idyl, i skønne Kingston. tæt på golfbaner. Fint værelse. Hotellet virkede slids, men vi havde en dejlig overnatning og morgenmaden var perfekt og personalet var super søde og hjælpsomme. Gratis parkering på stedet

Very nice and cozy hotel. I'm glad we stayed here.

Clean room, friendly staff, very good breakfast

All the staff were very friendly helpful and professional