โรงแรมนิโคไล เรสซิเดนซ์

Location and cleanliness were the highlights.

Hotel is at a great location with nice restaurants, a river and places to visit in walking distance nearby. Hotel staff are great and place is very well maintained.

Very clean, great shower, comfortable bedding, friendly staff, good location near Alexanderplatz.

Perfect 5 stars for accommodating our whole family so well! I also realize we were there on the hottest day, but there is not AC that we could find in the room, just fans. Also, we saw laundry on the listing, but they don't have a laundry facility on site, they can just do it for you within 2 days. Nothing dropped my rating, just helping future bookings. The business center was helpful to take calls and have a place to escape to!

Then please inform the hotel manager that I will contact the German police and tell them that the hotel was trying to make a credit fraud where they wanted to steal my credit card and/or try to make my pay for the hotel twice. This is what happened and this is totally uacceptable. Please tell your manager that I would like to a file a formal complaint to hotels.com that I felt unsecure at all hotel that you have a partnership with and they did not want to accept the receipts that hotels.com sent me. This a matter of being able to use hotels.com as safe travel partner. You were unable to live up to this. They way I see it this is as much a problem for hotels.com given you hotelpartner did not accept the payment sent to me by to the hotel. This is principal fault in your system whether or not the hotel management has done a criminal act. You have to make sure that this situation does not happen again. I use hotels.com a lot I have a gold membership and I am not sure that I can trust your services if I feel unsafe at a hotel you recommend. Please pass this complaint on to your management and then I will decide whether or not I can use hotels.com as a safe travel partner in the future. Thank you Mvh

We had an amazing time! The staff was super helpful and had great recommendations. Our room was beautiful; very clean and spacious. Highly recommend!!!

Great

The front desk employees were great! Very hospitable and very helpful. You have a wonderful staff !

This was a quiet, clean and very enjoyable place to stay. We had a lovely room and the staff were very friendly and helpful. It was so convenient to walk to the main attractions and railway station. I would recommend this hotel and is particularly suited to couples.

Obwohl ich schon um 10.00 Uhr auscheckte,

Clean, comfy… friendly staff and location was close to many things

Great location, spacious room, clean, comfy beds and friendly staff

Perfect place to stay a few days in Berlin.

My friends and I stayed in the 1st floor family room. The room was clean and the hotel was very close to the old town. The mattresses were on the softer side, which I didn't mind but some of my other friends were concerned about accidentally rolling off the bed. Our one complaint was that the internet was spotty at best in our room, but it wasn't too much of a problem since we were out during most of the day.

Rigtig fint hotel til prisen, ligger centralt med gå afstand til det meste

Friendly staff, clean rooms, luxurious rooms and spacious.

Lovely hotel off the beaten path.

It was so cute, comfy, spacious and great mini fridge options.

Hotel is nice except the bed is too soft which I find very common in Germany!

Firstly and most importantly, the staff are lovely and helpful. The location is excellent for walking or public transport, with several stations nearby you can’t go wrong. The hotel is small, so make sure you have some breakfast plans elsewhere, it aside from that, perfect size, excellent location and definitely staffed with friendly folks.