Hotel Ixbalanque

It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.

I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.

Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.

Excelente

Friendly staff. Cozy and close to airport

No pude entrar, cuando fui me dijeron que no habia cupo y tuve que buscar otro lugar

This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.

Fantastic the staff was great and friendly

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.

Great place

I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.

Ponto forte: próximo ao aeroporto Banheiro compartilhado

El baño en malas condiciones de limpieza

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.

Clean place, gated community feels very safe.

This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.

Friends

De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.

No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche

Desayuno muy mala atención y poco servicio al cliente. El muchacha de la recepción muy amable. Hemos estado otras ocasiones, pero en esta bajo la calidad