Kowloon Shangri-La Hong Kong

Great service and location Definitely back again

The harbor view room is great. The rooms are spacious. Good location, very convenient

Great location, great facilities. Staff were friendly and helpful.

We will return!

Great stay. Super comfortable room with fantastic harbor view. Everything a good hotel should be including location. Hate to leave!

Great staff team. Thoroughly enjoyed my stay

Good location. In terms of value for money - the service at the lobby level - front desk and refreshment areas were very sub par. Long waits, not enough staff. Hotel management needs to ensure customers are better cared for in this aspect of check-in, check-out and lobby related activities including getting tea at the cafe area. Breakfast is also over priced.

The hotel made our stay very special. We were greeted with a surprise for our honeymoon, which was fantastic. They also left another surprise for a birthday later in the week. The area is safe and conveniently close to the MTR, as well as many attractions and dining options. We thoroughly enjoyed our stay and will definitely stay here again in the future!

Amazing service, the staff were incredible. The lounge was absolutely brilliant. Well well well worth it!

Fridge was not good in the room

Staff are very professional & polite. Room is very clean

This is a very nice hotel. Check-in and check-out were both a hassle. At 17.00 my room wasn't ready and although I was given a free drink from the bar, it was for non-alcoholic drinks - given my long travel, I wanted a beer. The check-out line was extremely long and had to wait in line so long I got nervous about missing my flight. The check-in process is really cumbersome and the hotel should consider some way to segregate check-out. There was very few staff at the lobby area bar / sitting area making even getting a cup of tea a long tedious process. For the price of the rooms, I expected better. It was very clean.

The staff at Shanghai-La went over and above to help us book our ferry tickets to Shekou, China. The breakfast buffet was fantastic! And at our dinner with guests at Shang Palace we highly enjoyed the delicious, creative cuisine and top notch service. Thank you!

The male reception is so helpful and kind. I felt so warm during the reception progress. Fantastic.

Ok

Totally run down property and very old rooms. No proper phone charging stations and the Hotel refused to give points for my Shangri-La account saying it is not possible as it was booked thru Expedia

Busy hotel with lots of guest. Good location. Although old, it’s well maintained. Service is good.

Hotel excelente, atendimento impecavel, muito bem localizado perto da Promenade e do metro.

Clean room

ハーバービューに予約したつもりがシティビューになっていた。無理を言って、サイドハーバービューには、変えてもらえたが、追加料金の発生と、やはり、全面のハーバービューではなかったので残念でした。