Hotel Sawood International

I booked 5 days at hotel seawood on hotels.com. when I went there, reception told me that they have no room, we was discussing for 2 hours, finally, the guys told me that he has the room and receive me 41505 rupees for 5 days. When I stayed at 3 day, they let me migrate to another lower hotel saad, the condition was very hard, I think the price is lower than sawood. today, I'm checking out and waiting for 1 hour, due to the recption let saad hotel to make a part of invoice for me, I waited and waited, but it's still not coming, and there is also a part of invoice from sawood, the guy typed a wrong company name, finally, I've got very angry, asked him make full invoice for me, but he told me the machine of invoce had broked, what a mess hotel ! Also，hotels. com did not provide helpful service in this case. quite disappointed.