Renaissance Ahmedabad SG Highway

Extremely Disappointing Experience – Poor Service & Zero Hospitality My stay at Renaissance Ahmedabad was deeply disappointing and far below the standards expected from a brand of this stature. From check-in to check-out, the experience was consistently unprofessional and poorly managed. The issues started right at arrival and continued throughout my stay. In-room dining, coffee service, and overall guest handling were completely uncoordinated. The most unacceptable part was the constant disturbance—staff repeatedly knocked on my door every 10 minutes for bill payments, showing a complete lack of guest sensitivity, process clarity, and basic hospitality etiquette. There was no ownership, no proactive communication, and no respect for guest privacy. Instead of a seamless, premium experience, it felt chaotic and intrusive. This reflects a serious breakdown in training, leadership, and service standards. Hospitality is about comfort, professionalism, and anticipation of guest needs—unfortunately, none of these were evident during my stay. This was not just a service lapse, but a systemic failure in guest experience management. Based on my experience, I would not recommend Renaissance Ahmedabad to anyone looking for quality service or a peaceful stay. There is significant scope for improvement, starting with staff training, internal coordination, and a guest-first mindset.

Room was clean and good size. Staff was good.

Enjoyed our stay here; the hotel is neatly maintained. The staff is professional and courteous. The breakfast staff was great too, and had plenty of options, including a live chai counter.

Yes. Room, staff and breakfast

Great staff Excellent dining options Convenient location

Room is large and clean. Staff is very courteous and helpful. Overall great experience.

Staff, room, amenities

Clean room and efficient staff.

Big and clean rooms

Very well maintained, clean and it was a good experience for my family.

Lovely in every way

Excellent

It was perfect place to stay and very welcoming staff!

It’s was just perfect stay!

Great

Nothing special

Nice elegant hotel. Great service on a very busy week.

All staff was good but specially Naveen was the Best

Friendliness of staff from reception to kitchen staff. Property is well maintained. Pity that Jacuzzi was not functioning and steam room was not powerful to enjoy the steam. Spa was fantastic although over priced.

It was nice staying there!