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Nice hotel and staff

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Went for a one night stay, it was amazing. The hotel is fabulous staff are fabulous. it was a real 10 out of 10. The beds were super comfy, so were the pillows, the breakfast which was included in the room rate and made a super full menu, with plentiful breakfast items that wouldn’t disappoint every taste - I cannot find anything that wasn’t first class. We will stay there again for sure.

Bar staff in Macneills were so friendly!

This place has a lot work to do. Photos are highly doctored and edited to post on Expedia. The reason why this hotel has this many stars is because of the proximity to Eyre Square. Mold in the bathroom, the leg for the bathroom sink was broken, the glass shelf next to the sink was broken, room had absolutely no ventilation which will create a mold breeding ground. I honestly don't understand why in Europe they put 2 twin beds together to make a king; thats like a 2.5 star hotel move or even a motel move. The bed was brick solid hard. You wake up and your entire body hurts and is sore. You feel the grooves between both twin beds and the straps holding the beds together. Quite uncomfortable. The sheets for the beds were the opposite of soft. The sheets were so rough you could grate garlic on them and it would come out minced; what a terrible feeling. The entire bathroom floor gets soaked after showers with the nonesensical half shower door that does not stay in place. I imagine how much of a safety issue that creates. If the management blames the bathroom issues on the cleaning staff, that is what you call unaccountability on managments behalf. Man, the chandelier in the bedroom was not even centered on the plaster. I don't live like this and anyone paying money to stay at a highly rated hotel should not either. Other guests in the hotel were nicer than the staff. Outright appalled and wish I could get a FULL REFUND. I will be back to Ireland but absolutely not this place.

Large room over looking the square. Breakfast was good too. Staff attended very welcoming and attentive

Very good breakfast and lovely staff

Very nice staff. Restaurant was good and location excellent.

Beautiful room in a beautiful property perfectly located within Galway - right next to the train and bus stations, but quiet enough that you never hear a thing! Also, the best vegan breakfast we had on the trip, and it's not advertised nearly enough. Highly recommended!

Tidy and beautiful!

The amazing thing about this hotel is the service-very attentive. Our room had an issue so I requested another. The front desk offered an amazing room for the trouble which was not expected at all. An amazing view, much bigger, and a really nice gesture.

The property had lots of charm and amazing location.

Clean room, friendly check-in. Standard Irish breakfast. Shower was tiny! No frigerator in room. Felt the 250 euro rate was too high. Location was perfect to shopping, bars and restaurants.

Great stay right next to Christmas markets. Fabulous breakfast.

Excellent hot breakfast buffet &/or complimentary menu choices. Beds were very comfortable. Central location on Eyre Square was so convenient to Shop Street & all the restaurants & pubs & made our trip completely walkable. Nearby parking was close to major shopping centre.

Good options

Great location in heart of Galway.

This is a beautiful hotel with a good staff. MacNeill's pub is great. It's in the center of Eyre Square.

Great location .. lovely old hotel but needs some freshening up. Large comfortable rooms, beds and bathrooms but dated and dreary. Good service personnel but front desk personnel need some “hospitality” training. Very quiet and nice even with two weddings and a bachelorette party going on.

The hotel has a very old vibe to it but it’s still very clean and has had updates. It came with a breakfast buffet that was very good. The bed was comfortable but the pillows were hard and as flat as rocks. We did have an issue with the shower. The drain was plugged with hair that caused the shower to overflow into the carpet of the room. We ended up cleaning the hair out of the drain ourselves so it wouldn’t soak the carpet further. It then left a musty smell to the room. I explained the issue at check out and the receptionist just wrote down to clean out the drain on a piece of paper and didn’t offer us any kind of compensation for having to clean a wad of hair out of the drain ourselves. That was what was disappointing. For a hotel that looked like it could be five stars it easily became three in my book.