โรงแรมแชงกรี-ลา โรม่า โดยโรงแรม OMNIA

Staff was friendly and welcoming. Rooms were comfortable and clean. Very nice atmosphere.

Colazione confusionaria. Parcheggio non garantito: i posti per gli ospiti sono pochi e non sempre c'è possibilità di parcheggiare. Una delle signore alla reception particolarmente scocciata e con scarsa disponibilità all'assistenza al cliente.

L'hôtel est vraiment loin du centre .dans l'annonce cest dit que le centre est a 10 min alors que c'est archi faux .

In the heart of EUR area, close to shopping center and surrounded by green areas. Recently renovated, great value for money!

Camera spaziosa e pulita, un po’ lontana dalla reception

Posizione scomoda, struttura scomoda, camere dislocate in più distretti, nella stanza manca bollitore per the , caffè, come invece accade in tutti gli hotel del mondo. Assoluta discrepanza tra prezzo ( molto alto) e servizi. Esperienza assolutamente da non ripetere

Tt bn

I’ve been to Rome and stayed in Eur 10 times. Several times at the Shangri-La. Unfortunately, this most recent stay will be my last at the Shangri-La. When I entered my room, there was a hand towel folded on the sink vanity with what appeared to be vomit on it. See photo. I then opened the “cleaned” toilet (they took the time to put a piece of paper on it to show it has been cleaned) with poop marks on it. I went to the front desk since I was headed to dinner and told them about this. The gentleman at the front desk seemed to take it seriously and said he would send someone right away. When I returned from dinner, someone had been in my room because the vomit towel was refolded into its spot and the toilet seat closed - but neither were cleaned. I called the front desk and said at this point it was late and to please move me to a new room. They said there was not a single available room at the property but they would send someone. A porter - not housekeeping - showed up to my door 10 minutes later. He had no idea what was going on. I explained the situation. He offered to bring new towels. I said someone had to clean the toilet as well. He returned with some spray, sprayed the toilet, and left. Any decent hotel would have checked to confirm the issue was actually fixed. No one checked before I returned to the room after dinner. No one asked when I checked out the next morning. No one seemed to care. Goodbye Shangri-La.

The room smells like cockroaches spray. We could barely stay in. This was not a Shangra --La experience but a motel at some dungy area.

Very clean, very inviting reception area. Friendly staff, most of them. Rooms are spacious, maid service everyday. Points to mention rooms very warm. Good choice for breakfast although eggs and bacon not warm when kept in the warmers. Toaster not very good had to put bread through toaster 3/4 times. Only one restaurant close to hotel which you have to book as busy, but plenty in area if you are keen to walk or have a car for people who have children. Metro 10 mins down the road to hotel, easy to use and tickets are cheap, bus links from hotel are good as well. Great place to stay if you are running the Ostia half marathon everything is on the doorstep of hotel. We had a lovely stay

We stayed because of it's proximity to the Palazzo Dello Sport (easy walking distance), for a concert. It was very near a busy road and it took us a couple of days to work out that walking maps avoided these main roads. We were about 11k from central Rome but once we realised, the distance to the Metro station was only about 10-15mins away, along the main road and there was a regular bus. Travel was reasonable. The hotel itself was reasonable for what we used it for. Staff were friendly and the room clean & beds comfortable. Well stocked with toiletries & complimentary products, including slippers. Price very good for 4 of us. We were allowed to keep the room for longer due to a late flight at short notice and for a reasonable price. Breakfast was ok, continental style with a lot of sweet breads/pastries/cakes. There is currently building working to increase the number of rooms and to provide a swimming pool. The gym was quite good for the size of the hotel. Oddities for us were the tiny paper cups for hot drinks in the room. No milk (we were charged 3 Euros for a glass of milk). The patio door in the room only had a handle on the inside so it the door slammed you could get stuck on the balcony! It was also incredibly hot in the room (although to be fair, we could have asked for help with this). The day before we left we also discovered a huge shopping mall (about 5 mins walk away), Euroma 2 :) Would have been ideal to have written information in the room to help navigate.

Stay here due to is close proximity to the palazzo dello sport after a concert. Short walk to the metro to get straight to rome termini to go site seeing. Consierge where brilliant and so helpeful after google maps had been useless. aclean comfortable and great size bathtub for hotel room

It’s rather new property, but I expect to receive a bottle of water each day. Clean, far away from any public transportation.

It was a wonderful stay! Everyone was so pleasant, kind and helpful.

Bel albergo - zona interessante

Great experience

Great hote

Ho scelto la struttura perché indicava la presenza di un parcheggio e perché aveva un livello (4 stelle adeguato). Sfortunatamente non ha risposto alle mie aspettative. Il parcheggio era pieno e chiaramente inadeguato al numero di ospiti e al fatto che si trova distante da mezzi di trasporto pubblici. Alla mia richiesta di aiuto il personale mi ha congedato rapidamente indicandomi un posto in divieto di sosta all’esterno e con un “faccia un po’ lei”. I servizi si sono dimostrati inadeguati anche per l’attitudine generale del personale. Arrivato insieme alla mia famiglia con 6 valigie abbiamo dovuto far fronte all’assenza di un servizio di’ facchinaggio e nessuno del numeroso personale alla consierge si è offerto di aiutare. Le stanze sono recentemente rinnovate e ben pulite questo devo darne atto, sono tuttavia in prossimità di una ruomorosa via di Roma e con scarsa insonorizzazione.

Bella struttura nuova e pulita, Comodissima per andare al palazzetto dello sport a soli 10 minuti a piedi.

Lo Shang Ri La è un hotel 4 stelle situato nella zona EUR di Roma. È molto ben arredato, luminoso e composto da più edifici con una sorta di piazzale interno. Nel complesso è stata una buona esperienza, tuttavia qualche piccolo accorgimento in più avrebbe aumentato il livello della struttura anche nel concreto e non solo nell’apparenza… Al check-in ci sono state date pochissime informazioni, ovvero solo info sul pagamento della prenotazione e condizioni per eventuali servizi extra/cibo sempre a pagamento. Non ci è stato presentato l’hotel per come è composto, non sapevamo dove fosse la sala colazioni, non ci è stato detto quale fosse il numero da chiamare per parlare con la reception. Le indicazioni su come raggiungere la camera sono state brevi ed essenziali, infatti non l’abbiamo trovata subito perché non sono state esplicative. La cosa che meno ci ha fatto sorridere è stato trovare il mini bar della camera completamente vuoto: all’interno vi erano solo 2 bicchieri di plastica preincartati. È vero che nei corridoi che portano alle stanze ci sono dei distributori di cibo e bevande, ma da un hotel 4 stelle all’EUR di Roma ci si aspetta ben altro, un mini bar vuoto in camera non ha senso di esistere. Nota dolente e deludente, la pulizia del termoarredo. Vi era un centimetro di polvere tra i listelli del termoarredo, luogo in cui vengono posizionati gli asciugamani. Per chi è allergico alla polvere non è d’aiuto. Prima di ampliarvi, curate i dettagli!