Sunset at the Palms Resort - Adults Only - All Inclusive

I’ve been going for 11 years and I still love it however it’s time to improve with entertainment and to update the rooms which are now falling apart.

An Unforgettable Retreat at Serenity Resort Our stay at Serenity Resort in Jamaica was the best vacation my husband and I have ever had. We are already planning to return. Arrival and Check-In From the moment we arrived, the staff greeted us warmly, and the check-in process was smooth. Accommodation The rooms and common areas were excellently maintained and very comfortable. Grounds and Landscaping The grounds were the most beautiful we have ever seen. Walking through the property felt almost spiritual, with dense, exotic, and stunning landscaping. Service Damien in the water sports area was professional and caring, especially during a medical emergency. Lynard, the groundskeeper , gave us an amazing tour and was very knowledgeable about every plant. Odien at the bar made a special drink to accommodate my cravings and was always great. Cornelius was everywhere, always greeting us with a huge smile and being very helpful. Facilities and Amenities The resort's facilities, including the pool, spa, and gym, were top-notch. Dining Experience The food was delicious with great variety, making each meal enjoyable. Overall Experience We felt at home and were sad to leave. Serenity Resort provided an unforgettable experience, and we highly recommend it. We will definitely stay there again.

We can't say enough good things about everyone who works at this resort—the staff truly made our stay exceptional. From the warm welcome to the thoughtful service throughout, every team member went above and beyond. The location was absolutely beautiful, and the entire property was spotless and clearly well maintained. It was the perfect place to relax and recharge. We can’t wait to go back!

We went for our honeymoon and we paid up for a few things, but even without the place would have been exactly what we wanted. The employees work hard and are just the nicest. We will definitely return to vacation here.

Very nice property, best beach in Negril. Limited food selection and issues with hot

Staff was attentive and friendly! Service was a bit slow at times but the customer service made up for the wait. Pros: quiet, amazing staff, calm amazing white sand private beach, patio with the jungle backdrop was serene and peaceful. Cons: no fresh juices, beach closing at 7 wasn’t ideal as we wanted to walk it at night. Activities in the evening could be more creative and fun (karaoke night was fun but only happened once).

We had an amazing time in Jamaica and loved our stay at the Palms. The laid back, quiet atmosphere among the jungle wildlife was exactly what we needed to relax. The seclusion of the resort made it feel very inviting and welcoming. The staff was absolutely amazing—friendly and tended to every need. The food was also delicious each and every meal! I definitely recommend getting reservations for the Lotus Leaf and Chefs Showcase. The short trip across the road to the beach was easy and it was nice to have a private section of the beach and water for guests only. Plus the Palms bar was right there for drinks and lunch at the beach if you so desired. We are already thinking of our next trip back!

A special taste of a more traditional Jamaica

Sunset at the Palms Resort is the ideal location if you want to relax and enjoy the island pace. This resort and the staff highlights the beauty of Jamaica and we had a great time. The staff are welcoming and attentive without being intrusive and the team under Chef Michael is amazing (Jamaica night was the best of Jamaican cuisine). Respect to the pastry chefs :)

the staff was excellent!!!

Hotel is for lovers not party animals. Food is excellent, pool area quiet and serene. Private beach is phenomenal, great drinks and food. Wait staff and bartenders can’t be beat. Most beautiful tropical grounds in Jamaica. Rooms and beds very comfortable. Nothing like waking up to doves,woodpecker’s and goats. Rooms have flat screen tv’s but never turned on in 14 days. The Management is at your service 24/7 and very hangs on. Brenda and her ladies at the spa are exceptional. We will be back!

The resort was beautiful and well kept. The private beach was the highlight of the trip. Buffet food was only okay, but the Chef’s Showcase dinner was fantastic.

Sunset at the Palms employs a very friendly, accommodating staff. They ensured we had plenty of food to eat and drinks of our choice.

We loved staying here! This resort was so relaxing and the employees are the best. Food was amazing.

We felt like we were the only ones there... which was not bad. We loved it. It was there slow season. For us it was perfect. We had a wet side of the side of the bed, we think from an afternoon rain. We let them know and they moved all our stuff to another room while we went on an excursion. So perfect.not a care in the world. Food was good, drinks were awesome and they filled our 40 oz tumblers with jiggy coffee or cocktails! Total win! We will be back!

My husband and I have just returned from another wonderful week at Sunset at the Palms. Everything was perfect. The staff at this hotel go above and beyond to make your stay a memorable one. It was our second time vacationing here, and there was even a dinner to welcome the "Return Guests". I thought the food was very good. I liked that there was always a Jamaican option, which allowed you to sample foods and fruits of the island. The staff here is the absolute best. Whoever does the hiring and training of the staff have done a fantastic job. Congratulations. My husband and I had the couples massage with Brenda and Sherica. We opted for the "deep tissue" massage and it was wonderful. Paul at the Piano bar is very talented, and we enjoyed listening to him play as well as listening to his funny stories and singing along. Some nights there was a Reggae band and steel pans. This resort is not for vacationers who want a more party atmosphere. The crowd tends to be older and thus a quieter vibe to the resort. The motto here is "you come as a guest; you leave as a friend; you return as family". Sunset at the Palms lives up to this motto. We will be back.

Very good staff

This is a tropical rainforest paradise! The birds and flora/fauna were gorgeous. The staff were outstanding. The food was good at the a la carte options...we did not eat from the buffet. The beach and the thatched umbrella huts were amazing. The only thing we noticed were that there were some minor repairs that needed to happen (leaking air conditioners in both of the rooms we had, a lot of the lighting along the pathways are out, the shower heads were falling off the wall.)

The property is beautiful, the staff are very friendly. We did not have access to any wifi in our room as claimed, and the phone in our room was not connected to anything. We asked the staff about it, they told us they'd send maintenance, we never heard back, on the final day they apologized for the "very minor inconvenience" that ultimately cost me about $200cad we probably could have put towards a better maintained property. No phone in the room is a bit of a issue if you'd like to use room service, in addition the cleaning staff had taken out umbrella for some reason, and we had to wait out a crazy rain storm to get to dinner without getting soaked, and were unable to do anything about it as we had no wifi/no phone in our room. The daily buffets were great, however I can't say the same for the fancier meals we had to make reservations for, serving sizes were extremely small, and had to wait over a hour to be served our meals. We ended up canceling our second reservation as we weren't willing to wait a hour to be served literally one shrimp, and two small pieces of calamari. (Although that single shrimp was tasty) The "safe" driver the hotel offered to get to a nearby ATM, made us feel extremely unsafe, we would have rather walked, rather than being trapped in his cab. (License plate PG4000)

The place has nothing to do. I felt like I went to a regular hotel here in the states. No activities, no spa, no gym, 1 restaurant only operating. Coffee machine was broken down. The beach was across the street- on heavy traffic. It was just awful. We had to book another vacation somewhere else because my husband is allergic to cats and they had a bunch of cats around. They penalized us for 2 nights no reimbursement. The vegetation is beautiful, however is not what I was expecting from an all Inclusive resort. I cannot call it a resort.