Caramel Boutique Hotel

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Worst hotel experience in my life. I didn’t even check in, I escaped from this dirty place. I don't recommend it to anyone.

Very nice and polite staff. The main gate opens to an alley. A truck was parked there and my Uber couldn’t come to the front door so I had to carry three suitcases to the car.

Personel çok ilgili, güler yüzlü, yardımcı ve nazikti. Kurduğumuz iletişimden çok memnun kaldık. 😊 ilk gittiğimizde maalesef tuttuğumuz odayı bize vermediler, bu durum için üzgünüz açıkçası. Durumu belirttiğimizde ertesi gün değişim yapıldı, odamıza geçebildik. Otel odasındaki tek sıkıntı tuvalet-banyo kısmı camla ayrılmış, o şeffaflık hoşumuza gitmedi. Sıkıntı yaşadık. Oteldeki bir problemde, hemen girişte bar kısmı var ve gece geç saatlere kadar aşırı yüksek sesle müzik çalıyor ve hatta ilerleyen saatlerde müziğin sesi artıyor. Uyumak isterken çok zorlandık. Ses aşırı yüksek. Üstteki odalardan duyuluyor. Yorgunsunuz ama uyuyamıyorsunuz. Müziğin sesinin ayarlanması daha iyi olur. Sesten etkilenenler bu durumu dikkate alabilir. Konum olarak çok merkezi bir yerdeydi. Sıkıntı yaşamadık hiç. Genel olarak personelin güler yüzlü ve ilgili tavrından dolayı tavsiye ederiz.

The staff was attentive and courteous. Room where clean and comfortable.

Caramel has a good location in Hamra, surrounded by some nice little bars and shops. Unfortunately, we had a couple of issues during our stay; When we checked in, we were told that there would be no power cuts, as the hotel was using a generator. Unfortunately, most of our first night, as well as most of our second day of the stay, the hotel was without electricity (and therefor also no AC or wifi). Had they told us before, we would not have stayed here, as we needed Wifi, and it was very warm that week, so sleeping without AC was difficult. When we checked in, we only had one towel in the bathroom, and we had to ask for a second one. When we used the shower, our bathroom foor flooded, so we had to use the two towels to prevent water from entering the room. Housekeeping came to clean it up, and brought us 1 new towel. When we asked for a second one, we were told we had already received 3 that day, so they would not give us an extra one. (we used the first two for the floor, wo we had to share one towel for the rest of the day...) The sheets on the bed were dirty, and the pillows were stained. With a bit more effort, the hotel would be great, as they offer a good price, in a good location. I understand the situation in Beirut is bad at the moment, but they choose to remain open, they should at least have electricity for the guests.

I have stayed at Caramel Boutique may times over the past 6 years. The rooms are comfortable and the locations is great. On weekends the surrounding bars can be loud until 3am, however, this time there was not much activity due to the current situation.

The staff is friendly. Great location. I could enjoy staying here.

My friend's room smelled of tobacco and mine like sewage. The bathrooms are with frosted glass so not much of privacy if you're sharing with a friend or colleague. Nice area in Hamra, but I've stayed in better hotels in the same area that are cheaper

My favorite hotel in beirut. Perfect for solo travelers and couples

rooms should be better maintained. They should solve the issue of the humidity odour in the rooms.

Been there for 2 nights for job trip. Room 301. Humid room with very horrible smell of smoke and mold. Lights in the room sometimes didn’t work. Worst WiFi connection ever seen. Noisy minibar in the room. Room was not properly cleaned and the bathroom had some rusted tools. Breakfast was the only positive thing even if you can choose only between continental or local breakfast menu. Also the bar/restaurant downstairs is a complete disaster: even if empty you wait 5/10 mins to get your drink, they also forgot to bring it to me once, and finally I got also a wrong bill. I travel the world for my job and I’ve been in many weird and not comfortable hotels,but this is in the top 3 worst hotel in my life. I am very surprised about the reviews of other guests.

The wifi was unusable. This made my stay very inconvenient. The curtains did not block out the sunlight. The bathroom flooded every time I took a shower. The rooms are somewhat clean, and look close to the pictures. The location is good. Not recommended at all for the price, considering the other options in Hamra.

Chickes modernes und geschmackvolles Hotel in mitten von Hamra in einer berühmten Gasse, wo viele Bars und lebendiges Nachtleben gibt

Friendly Staff Clean and Comfortable Highly Recommend 😊

I would highly recommend the Caramel Boutique Hotel as a great value option in Beirut. Staff were very accomodating allowing us to check in slightly earlier than the alloted time and generally very helpful during our stay. The photo shown was a great representation of the room and we found everything to be clean and of a good standard - the bed especially was very comfortable. Location is great for exploring the restaurants and shops of Hamra but also as a base for exploring other areas of the city

Fantastisk opphold med en fortreffelig ginbar hvor man ble godt ivaretatt. Man bor sentralt og det er liv overalt. Velger dette hotellet ved neste besøk.

Pros: Location right in the center of Hamra. Nice positive service by the staff, helpful. Design is ok. Cons: front rooms are on the party alleyway, super noisy. Back rooms have windows to the wall, with no natural light. WiFi is very very poor, coming from Europe and needing it for several chores and trip planning this made my life much harder. No safe in room. No hot water for two days (they can fix this). TV has only 2 channels in english (hundreds of others though). All in all it was ok, but I won't stay there again.

Nice boutique hotel with excellent bar, in the heart of Hamra. My only complaint was the spotty WiFi. Good location to see all of Beirut and surrounding sites.

We only stayed one night.Beds were very comfortable, room was quiet and adequately clean except the floor was filthy. Good shower with hot water. A couple of complimentary water bottles were given. Location was fabulous, in the heart of Hamra where you can walk everywhere. Many shops and restaurants in the surrounding blocks. We would stay here again.