Three ONine Urban House

Hands down the worst hotel experience I have had in Lebanon. If you are thinking of staying here, do not. Go to 1866 down the street instead. You cannot even enjoy a simple coffee on the rooftop because it is not part of the hotel even though it literally is. Just another way to squeeze more money out of you. Most mornings no one was even up there which was the whole reason I wanted to have my coffee there. The only positives were the woman at the front desk and the assistant manager, both kind and professional. He genuinely tried to make things right and even insisted the cleaning staff give me fresh towels. He was respectful and looked honestly disgusted when I showed him the photos of how bad the room conditions were. Neither of them are to blame. The problem is ownership and upper management who clearly have no standards or training. When I ran out of toilet paper after the room was supposedly cleaned, I opened the drawers under the sink hoping to find some and instead found two Zara shopping bags filled with garbage from the previous guests. On my last day I had to go back downstairs again just to ask for clean towels. The cleaning lady literally handed me one that was dirty. When I called her out, she grabbed a clean one instead but I watched her quietly put that same dirty towel back on the rack to give to the next guest. Why not just throw it away. The phone in the room never worked once. Needed anything I had to go downstairs every time. Water flooded the bathroom an

Great staff, clean. Facility’s condition deteriorated little bit but for the price and how close it is from AUB, Corniche, and Hamra Street - I’d rate if 9/10 easily. I recommend.

Wael and hassan wear both extremely friendly and professional as always

Stuff are super friendly and helpful but property required a huge maintenance work specifically AC and bathroom as well very poor hotel supplies

Average

In the heart of hamra across the street from AUB. Clean, new, walkable, parking underground.

the stuff and the rooms

I was in need of a new hotel as my previous reservation was cancelled without informing me. The staff of this hotel was competent, friendly and very flexible.

First time to stay in the hotel and didn’t expect too much. But the room and service both are very satisfying. Staffs are friendly too.

The room was spacious but it wasn’t so nice. Value for money is not great, I’ve been to cheaper hotels with better overall experience in Beirut

Excellent and friendly staff. Good value for my money!

The room was not clean at all. Also, the bedding was uncomfortable.

Stayed here for two nights with family. The staff were extremely knowledgeable and helpful. Great location. Close to shopping and dining. Felt safe. Must stay here.

The only good thing about this hotel was the one of the ladies at the reception, The other 3 were rude and unprofessional. My fridge didn’t work and i asked for help 5 times in 2 days in a 3 night visit u until they fixed it. Well actually they had to replace it because they put one that wasnt working. The staff watched us struggle with our bags and didn’t move a muscle. The shower gel and soap were near empty when i got the room and when i asked they said its fine its not empty yet! Coffee packets were not replaced regurly until you ask. They have a bar and when i asked for a wine opener they said sorry the bar is closed! They dont help in anyway and it was a very bad experience and i will never go back there or recommend it to anyone.

A

Very nice stay

It was amazing

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It’s ok but has no soul.

highly recommend - would stay here again. Room was good, location is ideal in Hamra. Staff are super helpful with printing, organising Covid tests etc. Room is clean, modern and great value for money.