Sofitel Luxembourg Le Grand Ducal

When I checked out, no one asked me how my stay was. First night at 23:00, children were screaming on the floor above me. When I called the reception, there weren't much willingness to help. The second night, also after 23:00, children screaming and dog barking very loud. It was not a toddler showing hunger, these were screams of tears from someone a bit older. The hotel also (forgot?!?) to clean my room and replace clean towels as well as not turndown service, no communication at all. These experiences are perhaps not the end of the world, but I was surprised and disappointed. I returned because I was so pleased with my last stay 6 months earlier. Perhaps I will try another hotel on my next trip to Luxembourg.

Beautiful property and outstanding service. Employees continually asked how they could improve my stay. Cesar found an experienced driver to take me to WW2 battle sites. He also mailed a coat to me that I left behind in the driver’s car. He got numerous quotes for shipping options and mailed it to me at my hotel in Paris. This was a huge inconvenience for him. I am beyond grateful. Le Sofitel never disappoints. I stay at their hotels around the world. Bravo!

O hotel é excelente em todos os sentidos, bem localizado e os funcionários são ótimos!

Very friendly staff, service oriented, good nice renovated room. Delicious breakfast

Top notch! We arrived outside and not 1 but 2 concierge came running out to our taxi to take our bags! We do short breaks with luggage consisting of a backpack but they still insisted. Our room was beautiful and the sunken bath was fab but I only noticed it late on in our stay. Everything was perfect. No noise etc. Cocktails in the bar were amazing and the waiters were just fabulous. We didnt eat at the restaurant as unfortunately they dont support the welfare of animals 😔 it was a huge let down as i wanted to enjoy dinner when we arrived but we went elsewhere. We own a restaurant back home and sourcing produce from seas and farms means we know what goes on and we need to ensure there's no animal cruelty for our own piece of mind. Its sad 5* hotels don't care about animals 😢

Excelente atención, servicio e instalaciones

Lovely hotel with stunning view, but never replenished the room one day until we asked so very late.Otherwise great hotel, lovely staff.A little further away from the centre but easily walkable

Chaque séjour dans cet endroit est parfait. Le petit déjeuner est somptueux et tout est parfait. Le dîner avec mon plat préféré le tartare préparé impeccablement ! J'adore !!

The bar is gorgeous, and has the most amazing view.

Great location to stay in Luxembourg and explore the old town which is within walking distance. The bus to the airport stops right outside the hotel. Rooms are clean and comfortable. Free mini bar is a great touch.

Sofitel exceeded our expectations. Breakfast was varied and a high quality. Staff was courteous and helpful.

Beautiful hotel is great location

Lovely hotel easy walking distance to explore Luxembourg. Hotel staff were very kind and helpful.

Bed not comfortable

Amazing view

love it very nice hotel

Das ist niemals ein 5 Sterne Hotel!

great location great bar

Scammers. I had free breakfast included still everyday tried to charge me

Staff was so friendly and ultimately helpful when we had an issue with our room heat and needed to be relocated. Unexpected upgrade to start and then even more spacious room upon relocating. Lovely breakfast buffet as well