First of all we take this room because we stayed in Kuala Lumpur but we need to get some books early in the morning in Puncak Alam. So we decided to stay in the hotel. OK we reach late so by the time we were there I suppose the room is ready. When we even take the key we don't enter straight for we went for dinner first. But when we went to the room, the room was not cleaned (someone must have stay there before us) and they havent clean it. So I need to call them to inform and it takes time before we get another room. And when we went to the another room theres some stains of I'm not sure what and a powder drop on the floor with a big cockroach that my friend have to killed it herself. And the toilet has bad smell too like someone just did big business and we can't open the water. Then we check we need to open the main tap on the top of the toilet. Its was frustating but we stayed as we so tired and we need to wake up early. There was no sorry from the management or staff. It is quite frustating.