Crowne Plaza KUALA LUMPUR CITY CENTRE by IHG, an IHG Hotel

Rooms are spacious and staff is friendly.

The property was very clean the staff very friendly, easy walking to trains and MRT.

Good experience

Amazing, friendly service and an all round beautiful hotel.

It was an great property to stay located near to twin tower and city centre….

Hôtel très central, personnel courtois et serviable, petit déjeuner exceptionnel. Nous avons eu un problème avec la climatisation qui ne régulait pas et que la maintenance n’a pas su résoudre. De l’air froid en permanence , ou 28 degrés dans la chambre, pas top !

Fairly decent hotel and rooms reasonable but whilst relatively close to the Petronas Towers (10 mins walk), not a particularly great area especially as a lot of construction going on around it currently. A la carte lunch was very uninspiring and not particularly well cooked (greasy) and breakfast fair. In no way has a 5 star feel, from its lobby to its restaurants and generally its facilities.

Funcionarios da recepção pouco simpaticos

Hotel very new and well maintained but not too much choice of food option. Staff friendly and helpful

Excellent, friendly staff

En mycket positiv upplevelse att bo här! Otroligt trevlig personal och mkt hög standard, kan verkligen rekommendera detta hotellet som är nybyggt/ 2024 Poolen på taket är helt gudomlig samt mkt hög klass på mat o service

Helpful staff, comfortable room, amazing choice for breakfast

Good location with good food within the area!

Very nice place

Great stay, great professional staff

I had got this hotel for my mother to come visit me when I got back from Deployment. She absolutely loved it and didn’t want to leave.

Manager on duty, Jon, made our stay really pleasant when something went wrong with our booking. Overall clean and nice rooms, convenient location and safe environment for family.

Great hotel right in the heart of KL near the twin towers. Staff were so kind, they even let me do a late checkout than I even asked. There were some confusions at the check out but they were quick enough to fix it. Cleaning staff were superb. Weather was a bit bad but this hotel stay made it better. I hated that the area OUTSIDE this beautiful hotel was dirty. Hence why my stay at this hotel made it very special, even though they were doing some constructions in the pool area. Breakfast was wonderful and fun to try all kinds of southeast Asian cuisine in addition to western items. They take safety seriously too. There was always someone including security in front of the hotel. I’d say their night staff outside could be nicer. I wish I were able to do their Sunday brunch which looked amazing! Thank you for making my first trip to KL extra special!

Very clean hotel with friendly staff. Only criticism Sunday buffet lunch at le MIDI. Fish had been frozen but full of water ( disappointing) - most of the other food should have been served warm but was cold. Only apologies offered!

The cleanest kindest most helpful staff in the world you will love this hotel spacious rooms Faisal at the front desk was instantly thoughtful of our late arrival and automatically gave us a late check out time which helped a lot gave us directions superb experience.