Crystal Crown Hotel Johor Bahru

Nice food serounding the hotel . Easy to access to other shopping mall

宿泊プランに無料Wi-Fiが含まれているが、接続が非常に悪い。 ソファー、机も古く汚い。

We returned hotel at about 11 pm, there was not a single security personnel at the hotel lobby. At the counter, we saw a single person playing with mobile phone, without noticing us going into the hotel lift. The lift could be accessed by anybody to any levels.

Dont like: 1. it doesn't not come with free breakfast with the price paid. 2. Room facing the main road, very noisy with motorcycle passby almost the whole night, unable to have good rest.

When I checked in this hotel, the receptionist assigned me 14th floor room. The room was terrible, there was strong smell in the room, aircon leaving, room was dark the light was very old. It is totally different from what i saw on the internet. I went down to complain about the leaking, and they changed my room to 7th floor. It is renovated room. A huge difference for the room, the bed is new, room is bright and the bathroom is new. I wonder why the reception did not put me to 7th floor, there were empty rooms. I paid Rm270 per night. Luckily i went to ask to change room, otherwise I would have stayed in an very old room. I won't go back to this room

The court hangers were had fungai. The staff woke me up early in the asking to change room. The room had no windows. The toilet pipe was weird as hell, there were no trigger on the pipe.

We stayed at Crystal Crown Hotel Johor Bahru from 29/3 to 1/4 during the Raya holiday for a short Singapore trip. Chose this hotel because of its location near CIQ and reviews mentioning spacious rooms. Unfortunately, it was a disappointing experience. The hotel and room were old and outdated. Shower water pressure was inconsistent — it stopped and started while using, which was very annoying. TV was small, fridge wasn’t turned on, and basic amenities were lacking. The worst part — my son's soft toy (a SGD18 dragon from Universal Studios) went missing from our room on 31/3 while we were out. He was very attached to it and slept with it every night. The only people who entered the room were housekeeping. We reported the incident to the front desk, but they couldn’t give any answer. At check-out, they asked us to write an incident report and wait for their investigation. After two days, Azhar from the hotel replied saying they are not responsible for lost items and asked us to make a police report. Seriously? They expect guests to travel back to JB just to report a missing soft toy? This response was frustrating and disappointing. No accountability, no empathy. We will never stay here again. The staff can’t be trusted and the hotel clearly does not care about guest experiences. Not safe, not worth it. Avoid this place.

Ok

Always stay here shen in JB

Staff is helpful & attentive

Bed not comfy

Friendly staff

It is located in a convenient place, surrounded by many shops and restaurants.

The renovated rooms look great. Though the TV has no signal. (Didnt bother to ask for help, since I'm not using anyway). No in-room safe, used the safe deposit at front desk. Similar to past reviewers, they seems to have poor housekeeping of the safe keys. Took them some time to find the keys that I've returned the night before.

The property is very tired and desperately need an immediately renovation. Aircond works on and off intermittency, housekeeping staff not well trained in understand in-house apps. Still using handwriting receipt which is amazing

Fast Check in and very good location for good food all around. Rooms need renovations.

The renovated room was quite clean. The staffs were helpful too during our stay.

The room i stay it still haven't renovations and the breakfast same daily ..i hope different menu daily Thanks

Car park super narrow.

Hotel room is big but bath room is old.