Conrad Punta de Mita

Excellent

We had such a wonderful stay at Conrad Punta de Mita! The service was exceptional from beginning to end. Every staff member was warm, welcoming, and incredibly attentive. A special thank you to Alma and Oliver at Paleta for taking such great care of us. The spa experience was also amazing. My massage was incredibly relaxing and one of the highlights of my stay. I especially appreciated how accommodating the staff was with my mom, who uses a walker. They were always ready to help and provided golf cart transportation around the property, which made everything so much easier and more enjoyable for our family. The food was another highlight! Both Codex and Mezquite were absolutely delicious, and we truly enjoyed every meal. Beautiful property, excellent service, delicious food, and a staff that genuinely makes you feel cared for. We had a memorable experience and will definitely be returning soon

On the restaurant Paleta I had a very long waiting time, more than an hour for a small order; I noticed other tables had an even longer waiting time. It was to long. But besides that, the entire experience was excellent. I had dinner twice at Mezquite due restaurant Árbol being closed due to renovations. It was superb .

Everything was great , exept one thing , the drinks and food are sold very expensive !

Its a luxury feeling , but the service and food are not 100% there. pools were not always clean

Increíble servicio y limpieza

While the Conrad Punta Mita boasts a gorgeous property with top-tier physical facilities, the overall experience was severely undermined by disappointing service standards and a concerning safety oversight. The main drawbacks included housekeeping running short on basic amenities like bottled water and bath soap, notably slow restaurant service that struggled under high capacity, and most critically, complete management inaction after a piece of broken glass was reported in the infinity pool—an unaddressed safety hazard and lack of guest follow-up that is unacceptable for a resort of this category.

Precios de comida muy exagerados

La verdad para un hotel de estas características esperaba mucho más. Viajamos con un bebé y desde antes de nuestra llegada escribí para solicitar una cuna, cuando llegamos no había cuna en la habitación. Después de volver a solicitarla nos llevaron una que estaba rota y tuve que volver a pedir un cambio. La habitación olía a humedad y las camas también, pedimos que si nos podían cambiar las almohadas y lo hicieron pero creo que no debieron entregar el cuarto con la cama oliendo así, estaba muy fuerte el olor. Las camas están incómodas, se sienten como con bolas. En cuanto a la atención, hubo personas muy amables en la recepción, los botones, en algunos restaurantes y las personas de los carritos que te llevan a todos lados. Pero también particularmente en el restaurante Paleta era casi imposible que te hicieran caso si no eras extranjero. El hotel no está mal pero la verdad creo que no volvería, hay mejores opciones por la zona.

This place is super nice, the gardens are very well groomed, the lobby is superbly decorated, and the staff is super nice, the only bad thing is the prices of the food and drinks is excessive

The minute we got dropped off at the property we were greeted by Eduardo who was very welcoming. The whole resort was clean, our room was spacious and clean. The room service was always on top of keeping our rom well maintained. At the pool side Oliver and Gustavo gave us amazing customer service. We can’t wait to go back.

Todo perfecto; instalaciones, comida, atención; realmente un paraíso, descanse y disfruté plenamente mi estancia

The property was beautiful, the staff was amazing, and the food was outstanding! Codex is one of the best restaurants we have ever dined at. We had an incredible experience and would highly recommend this resort to anyone looking for exceptional service, dining, and a memorable stay.

Amazing property and staff . Spotlessly clean. Huge issue with what tip or food and beverage . Average food for top$$. I you want a Gatorade from store on property it’s $12 and bottle water is $6. If you are looking for a place with vibe and energy, this is not your hotel !

Everything was just perfect!

So far, this has been the most underwhelming vacation our family has ever experienced. While the resort boasts lovely rooms and great front-line staff, it completely falls short of the premium experience it promises. In luxury travel, the tiny details matter. While this property has the foundation to be truly exceptional, it is simply not run that way. For comparison, our family recently stayed at the Conrad Orlando, an experience that far exceeded this resort in every possible category from immaculate service and climate control to flawless execution. Here is why we cannot recommend this resort: Unusable Pools & Slow Service: The pools desperately need chillers. Stepping into 90°F water during the hottest months is not refreshing at all. To make matters worse, the daytime poolside service is incredibly slow. No Climate Control: The A/C was barely functioning in the main lobby, lounge, and restaurant areas, making indoor spaces hot and uncomfortable. Overpriced & Limited Food: Food prices here are outrageous. During the day, dining options are highly limited, and we were frequently told items were unavailable or not on the menu. While CODEX was spectacular and worth the money, every other dining option fell flat. The Upgrade Disappointment: We paid an additional $2,500 to upgrade our stay, expecting actual luxury value. Instead, that massive fee basically just went toward offsetting the resort's already exorbitant prices for the buffet and basic spa amenities.

Our second trip to Conrad was just as good as the first one two years. Helpful staff, fairly clean grounds, and a decent set of amenities. What continues to be a little annoying is the excessive prices for food and drinks, especially given the fairly limited options. Overall though a decent property.

Los alimentos son de muy alto precio. El hotel es excelentes!

Fantastic hotel, very attentive staff, amazing food, particularly the breakfast and the beach grill restaurant Mezquite. Very clean, comfy and fresh looking rooms. The pools are great and the beach is very nice and quiet, with not many people.

Se me hicieron caros los consumos