Galeria Plaza Reforma

Room was clean, great location. But the coffee maker was not working neither the face mirror. Minor things but I should not be the one to find out that those convenient items were not working.

Netter Service, gewaltiges Frühstücksbuffet

Excellent stay

Hotel was good!

It was good for the price the AC wasn’t that great but it did the job

Buenísimo

I had a pleasant stay at Galería Plaza Reforma. The staff were friendly and attentive, and housekeeping did an excellent job keeping the room very clean throughout my stay. The location is a big plus, with convenient access to restaurants, shopping, and major areas of the city.

Limpieza

Yes. But the quality could be better

Todo bien

Excellent location to experience La Reforma and Zona Rosa areas. The hotel was very clean and the room had great amenities. The staff were friendly and helpful. Definitely would stay here again.

Service is not nice. Refrigerator is not working. No freezer in a room. It is cold but no heater in hotel. $ 150 and $ 206 for 2 nights. I can not believe it. Do not come to this hotel.

Hotel was nice, staff was very friendly and in a good location. Only issue was with our actual room. Our lights didn’t work the first room we went to and then they moved us. The 2nd room only had like 2 outlets that actually worked. Was pretty frustrating. Maybe just our luck. Overall good hotel!

Our stay was great! The rooms are very clean and the staff is amazing!

I chose this hotel primarily because of its location in the gay district, Zona Rosa. I expected people to be more tolerant and the atmosphere to be easy-going, which was definitely the case. The hotel is within walking distance of the metro and museums, and for those who enjoy walking, it’s a pleasant 30-minute stroll to the city center. The hotel itself is large but obviously neglected. I wouldn't say it was dirty, but my room felt very outdated. The biggest issue was the practically non-existent sound insulation—you could hear everything from the street, the hallway, and the neighboring rooms. There were also technical flaws, such as a shower drain that didn't flow properly and a lack of hooks for towels. I would also rate the hotel gym as subpar. Be careful with the prices—430 MXN for breakfast plus an additional 80 MXN for an espresso seems like a lot to me. You can eat better and cheaper in the surrounding cafes. However, what really improves the overall impression is the staff. Everyone was very welcoming, kind, and helpful, which made my stay much more pleasant.

Female solo traveler who would stay here again. Staff is friendly and helpful (esp. Alejandra & Diego at the front desk). Lots of dining, shopping nearby. Rooms are updated and clean.

Would stay here again. Rooms are updated and clean. Staff is helpful. Centrally located. They have a money exchange counter which was super helpful.

Hotel muy cómodo, buena ubicación y la atención de primera.

Clean room, staff was amazing.

Excelente atención todos muy amables!