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Nice hotel. Wished it had a cafe, restaurant or bar on site. A coffee maker in the room would be nice. No safe in our room . Otherwise all was great!

No terrace/balcony as the online room description implied for all rooms, but otherwise excellent. Room was clean and comfortable, staff were outstanding even during a lock down! Plenty of seating areas throughout the hotel to visit with other guests or to spend time alone. Pool area was relaxing and friendly.

One of the reasons we booked this hotel is because it has a pool, however, the pool is quite warm, like a bath, not just "heated" to keep it from being too cold. So if you are expecting a cool, refreshing dip at the end of a hot day, you may be disappointed. Having said that, we gave them feedback and there is a chance they will rectify the issue. I decided to make the most of it and used it at the end of each day, since the air would cool me down after getting out. The beds and linens were super-comfortable and the general energy of the place is serene. There IS filtered water (safe to drink) available in the lobby, so that you can refill your water bottles. Not all hotels in Mexico offer this. One thing that would improve this hotel is having a simple cafe on site, that offers coffee, juice, muffins/pastries, sandwiches/salads, wine, beer, etc. And, finally, the rooms (or at least our room) was lacking hooks, and places to hang things. There was also insufficient lighting in the little kitchenette...which had a mini-fridge, a microwave and a coffee maker...but no plates or utensils. A few small improvements would make a big difference, in my opinion.

This is a very impressive hotel on first look. It is modern and well designed. I think that the most expensive rooms are quite well laid out. The smaller less expensive rooms…. Which are still expensive within the San Pancho market… are quite small and lack the creature comforts that one expects for this category of hotel. It is ideal for a 2-3 day stay…. Not so great IMHO… for an extended stay.. The staff in all areas is very friendly and the facilities are well maintained.. There is one thing missing that pretty much all the guests agreed on….There is no safety deposit box in-room or available at the front desk. Kind of a confusing ommision for a premium hotel in Mexico.

Beautiful design, friendly staff.

Firstly, only on street parking (no guest parking) we had to park two blocks away. Very loud in the room we booked which faced the street. Zero facilities. No lift, no porter for our heavy luggage. They had workers in sanding the walls in what should be the bar area (no food or drink options on sight). The noise was so annoying while trying to relax by the pool, we ended up going to our room to get away from it. The pool only gets half sun, so if the 5 loungers are taken, you’re out of luck for sun. No TV, and rooms are very basic. Don't expect any spoons, cutlery, dishcloths, anything to make the stay more comfortable. Our bathroom was tiny with stains on the wall next to the toilet. But the very worst thing was pulling the duvet back to get into bed, only to find the sheets had not been changed. I saw eyelashes, hair and the sheets were creased. I would not stay here again for love or money. There are much nicer places in San Pancho imo. Very disappointing indeed with my choice. We were happy to leave.

Employés très gentilles. Beauté des chambres Propreté

Not enough amenities for the price point. No bar. No minibar. Bad coffee. No beach chairs or umbrellas to borrow. No ice. The ac had mold. Got bit by fleas in the common area.

Safety and functionality over road attentive staff and attractive surroundings, Safety: My main stairs had no guardrail to hold on to. The entrance to swimming pool was steps up and then a few steps down into the pool with nothing to hold on to. It is an accident waiting to happen. Functionality: large room attractively decorated, but no place to put my suitcase, nor my clothes. And there was not even a small desk and chair for my laptop. It is a new hotel and you can probably get a good rate if I what I mentioned isn't important to you.

El hotel estaba prácticamente impecable, súper confiable la limpieza lo cual lo hizo más cómodo. Aire acondicionado funcionaba muy bien, realmente disfrutable la estancia PERO nos dejaron sin agua casi 12 horas. Se les descompuso una bomba.

Great place and easy walking to Main Street. Missing bar and food options but since everything is so close it doesn’t really matter.

Room was lovely. Disappointed with front desk staff for being untruthful about options for rides to the airport. On arrival, I asked about having an Uber pick us up for our departure. Staff said Uber didn’t service San Pancho, only local taxis, and at a rate of 1500MXN. This was completely untrue. We were able to get an Uber for less than half of the price she quoted. Soured our experience based on this being our first interaction.

La alberca está muy bien, el hotel está de muy buen gusto, sólo que no tienen estacionamiento

Loved my stay at Marakame. The room was big and nicely decorated. The bed was very comfortable with lots of pillows. Housekeeping did a great job and everything was very clean. The front desk staff we are all incredible and super accommodating. I loved the pool and the hotel overall had a chill vibe. I also really liked the location as it was in a quiet area but not a far walk to everything. Would highly recommend.

La chambre était très propre et le personnel très courtois et serviable.

Recepción fueron muy amables Mitzi fue muy atenta todo el tiempo a nuestras necesidades el cuarto muy limpio y bonito la instalación está impecable volveremos el próximo año a quedarnos aquí mismo

Very nice

The location is actually noisy with loud cars constantly passing by there. There are also sewage problems coming from the hotel and the lack of infrastructure to support the number of tourists that visit the town. The first few days there was a terrible sewer smell on the street outside the hotel, though inside you could not smell it. The pool was small but nice however because of how its located it dosent get much sun except for the a little in a certain area during the morning time. There’s a bar but without any drinks or food (yet) but they do include a mini fridge in your room which is nice. They have a coffee machine with these coffee lots they provide by the amount of coffee makes more of an incipid weak tea and not an actual cup of coffee. You have to definitely buy real coffee outside which I didn’t mind really. The look of the hotel is nice but just be mindful it’s in a noisy area but very close 10 minute walk to the beach

Almost new hotel. Rooms are spacious and super clean with comfortable beds, refrigerator, coffee maker and fast internet throughout the property. Near the hospital and best ATM in town. Front desk hostess/ manager Natalia was welcoming and knowledgeable of the area and attentive to needs.

Marakame is beautiful! The staff is super helpful with whatever you need. It's only ~10 mins walk to the beach and nice that it's away from the noise of the main street in San Pancho.