ซีเคร็ตส์ อาร่า โคซูเมล - ผู้ใหญ่เท่านั้น - รวมทุกอย่าง

Mi habitación estaba recientemente remodelada, pero otras personas del grupo con quienes viajaba tuvieron que solicitar cambios por situaciones en sus habitaciones. El personal muy amable y servicial.

It was a great place to stay, great staff, great pools and service.

Disappointing - have stayed at other Secrets Inclusive properties, this one neglected. Twice in visit, the elevator was broken. I took the stairs (60 up), because elevator was very small and after it broke, did not trust - stairs had no rails. Room was dirty: dust on ceiling fan and shelf behind the bed, hair balls left in our room (not ours). Walls were dirty, also in need of paint. Big mirror never cleaned, toliet area had molded/rusted trim. Both sinks did not drain well, tub did not work. Housekeeping left one handtowel daily, or none, other days one wash cloth to share. One evening power went out (told it was expected), next morning, there was no hot water. Room TV very small for placement far from the couch, rooms need more drawers. Outside fan did not work. Evening activities were poor, not posted clearly / hard to find. Freg was stocked well with beverages, but everytime the door opened, things fell out. Two snacks provided first day, never replinshed. One coffee cup in our room (again, two guests). We were on the top floor - told their was no ice machine on our floor, needed to go to the bar each day for ice. Disappointed in our meals - poor breakfast pastries selection, no jellies. Mexican night, one line for all food, same line chef prepared the tacos - poor set up. The location of the preferred area is horrible, a long walk through the resort to check in after you arrive? We expected Secrets Quality and Standards - SHAME ON HILTON

Me relaje mucho, los alimentos no sknd e buena calidad

Dump needs to be torn down.

Our room was clean but the fridge in the room did not work. We loved the swim out room. we did not have Ocean view.

En general el hotel muy bien, aunque está en remodelación y es un poco incómodo. La atención es lo mejor, Jairo en el área de la alberca es el mejor en su chamba, igual que Irving y Gerardo en el area de animación, hicieron muy divertida nuestra estancia

Needs renovated completely

The staff at this resort was amazing! They definitely do the best with what they have to work with. The pros ~ the food at Bordeaux was wonderful, the staff at Oceana were always amazing and our room was always fresh and necessities were always plentiful!! Unfortunately, the cons far surpassed the pros to this resort. We never had hot water during our stay with the exception of one morning at 7:00. Several other couples we met during our stay had been relocated to different buildings to accommodate lack of hot water as well. The public restrooms near Windows and also near the Preferred Club Lounge were kept clean but smell horribly of sewage. If you enjoy adult poolside activities and nightly entertainment, I highly recommend you stay elsewhere. We have been to countless all inclusive resorts and have never felt so pressured to make purchases within the resort from staff. I am not sure if this is typical of Hyatt owned properties, but multiple times every day we were approached about paying for something. We enjoyed our week and made the best of what was offered and I hate to give a negative review, but these are things that have definitely deterred me from looking into staying at any other Secrets/Hyatt resort in the future.

The property is very run down. We had to switch rooms because our shower flooded the bathroom. Our coffee machine was broken in both rooms. When asking for things some staff rolled their eyes. There was no top shelf alcohol for preferred guests. Most food was bland. There wasn’t any way to tell if people were preferred guests. Anyone could go anywhere they wanted. We will never go back.

Had to move rooms 3 times. First one at no bathtub, which we requested ahead of time. Second room was by the large pool where you could here the boom boom of the bass through the wall. Ended up spending another $630 to get a room in the quieter "Preferred" area. This room was pretty nice. The rooms around the large pool only have a closet for clothes, with just a few hangers. No chest of drawers. Really silly. The preferred room was a bit better for clothes, but still not ideal. This room had a broken A/C, but they got it fixed on day 2. The food at the resort was OK in general, but nothing super flavorful. The snorkeling off the resort is pretty bad. Just a few fish near the pier, otherwise just sand, grass, and the occasional star fish. The 2 Hobie waves were next door at Sunscape, which is under construction. They had no sails, no attendant, and could not be used. Very disappointing. Everyone at the resort was very friendly and very helpful, but some have very strong Spanish accents, and were a little hard to understand. They definitely give you the feeling that they want you to happy, but the only OK food, bad snorkeling, and no sailing will not have me coming back.

The resort is beautiful, staff was very friendly and helpful. Our first room was so humid, the floor was always wet and slippery and the shower leaked into the toilet area; flooding the floor. Clothing and paper were saturated with the moisture from the room. The air vents were filthy and you could see light completely around the door at night from the hallway light. I reported the problems with the room and we were moved to a villa in the preferred area which was much better. The floors are still slippery with any bit of water due to whatever cleaning solution is used on the floors. The stone walkway on the beach is slick in so many places. I slipped with water shoes/sandals on many times, but luckily never fell. We met a woman whose husband had fallen on these stones after arriving and broke his hip (a very young couple). Despite these things, we had a great vacation. We met so many wonderful people and went on multiple excursions; snorkeling, parasailing, a tour of the island, a very private & romantic dinner on the pier just for us, and visited 2 nearby local food establishments which were both amazing! We felt very safe on the island and the resort. This was our first trip to Mexico. I suggest using pesos for all purchases. I loved the fact that you can snorkel right off the beach at this resort, however, the coral does make it a bit tricky to navigate your way in and out of the water. The snorkeling is amazing and the sunsets are incredible!

The staff are amazing...knowledgeable, caring and helpful every time! The rooms and pools are very nice and well maintained. The food was wonderful, too. The only negative thing is that I do resent, as a paying repeat customer, having to pay extra to use the pier for my dive boat pickup.

Muy bonita playa; en general el hotel cumple.

We bought preferred club and it was not worth it. No top shelf liquor. They let anyone use the facilities. No night activity; very boring. Food was disappointing. I got sick on 4th day from food poisoning. My first time at Secrets and I was so disappointed. I have never been to a resort that I wanted to leave but this time I did.

I am not one for writing reviews; however, after reading what I now believe to be several unfair reviews in criticism of the resort, I felt strongly about posting regarding my experience. It should be understood that we stayed in room 922, an oceanfront room on the preferred side of the resort. Our bags were taken to our rooms, and check-in was seamless at the preferred lounge where we had drinks and snacks while we waited for others to check in. Our rooms were ready when we arrived and was clean. If we needed something, it was provided. Our air conditioner kept the room cool and dry. We ate at most on-site restaurants, and were pleasantly surprised with the quality and presentation for an all-inclusive resort. We also ordered room service which was timely and really very good. We had six in our group and were always able to find chairs together on the beach and at the pool. The beach was clean, but bring water shoes if you plan on getting into the water. The shore is rocky, and people were struggling a decent amount getting into and out of the water without shoes. I had a massage and facial at the spa, which was fine and relaxing, but would probably skip the spa next time. While all-inclusive, we did tip all staff and servers over the week, which may have resulted in ‘perks’ and more attention along the way. My least favorite was the buffet, but I am in general, not a fan of buffets. Overall, great week and would go again.

Totally loved everyone and everything ❤️

Bueno les diré que la propiedad y sus alrededores muy limpias los empleados en general súper atentos en cualquier lugar que fuéramos sea el bufet los restaurantes en fin de verdad que nos quedamos satisfechos con todo el personal en general yo recomiendo el lugar a mis amistades porque de verdad que son espectaculares y les doy 5estrellas felicidades a todo el personal

The resort is in transition where they are taking what were three properties (A Sunscape that is out of business now, a Secrets, and a Dreams) and making a big Dreams resort. The spa offered hair services but there was no one to do braids for my wife so she could have them to protect her hair while we were there. We usually try to use the service to give some more business to the resort when we go. The male night conceierge on Sunday April 20 made my wife feel incredibly inconvenient when she spoke about struggling to find gluten free food to meet her Celiac needs. The asian restaurant had advertised GF options but then said they couldn't help us. Then Eloisa (manager Market Cafe), Victor (Oceana manager), and Gabriel (Concierge) came to the rescue to make sure my wife was well fed. The beach is beautiful and pools were well kept. There are fish a plenty so bring your desires to snorkel while remaining on resort but bring water shoes to protect your feet. I think when the remodel is complete it will be a very big and beautiful resort. Presently it is an intimate resort with less amenities. In an ideal world they would complete the renovation to Dreams and leave the Secrets alone with ability to use the additional amenities that would result from the Dreams renovation.

The highlight is the staff. Sergio at Oceania was so great. Sergio went above and beyond to make sure our group was well taken care of. Margarito, at the preferred beach/pool, was awesome. Wendy is amazing with all of the activities and keeping energy up, and I highly recommend hibachi with Carlos. Carlos has amazing skills and the food was even better.