Riad Dar Massai

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The service at this Riad was exceptional. From greeting and checking us in, checking in to make sure everything is okay and making sure breakfast is available for the time we were starting our day. They even set up something small for us on the day we were leaving at 7am. The rooms are clean, spacious, the bathrooms are great and the rooms are cleaned each day. The area is also very nice and walkable. It's beside a meat market but you'll only notice it when walking to and from the hotel. It's very easy to walk into the souks area and the square. I'd highly recommend this place for anyone looking for a place to stay in Marrakech.

We really enjoyed our stay here, even though it started off a little confusing! We went to the address shown on our booking and ended up at their sister property, Dar Massaï Spa, instead — so there was a bit of a walk with our suitcases to the right riad. Once we got there, though, everything was lovely. The hosts were so friendly and welcoming, and the riad itself is beautifully decorated and very peaceful. The beds were really comfortable, and the breakfast each morning was excellent. It’s a little bit out of the way of the main centre, but once you get your bearings, it’s a great base for exploring Marrakesh. All in all, a great experience with wonderful hosts — just make sure you head to the right Dar Massaï when you arrive!

I had an absolutely wonderful experience at this hotel. From the moment I arrived, the staff was warm, welcoming, and always willing to help with a smile. The location couldn’t have been better close to everything yet still quiet and relaxing, making it the perfect spot for both exploring and unwinding. The amenities exceeded my expectations: modern, clean, and thoughtfully designed. The rooms were spacious, spotless, and incredibly comfortable, with all the details carefully taken care of. I also really enjoyed the common areas, which had a cozy yet elegant atmosphere. What stood out the most was the people the service was consistently outstanding, making me feel truly at home. Every interaction was genuine and added to the overall charm of the place. I honestly can’t recommend this hotel enough. It’s rare to find a place where everything from location to amenities to hospitality comes together so perfectly. I will definitely be coming back!

The staff was incredible, the mattress could use a change up. Quite possibly the best coffee we have had at any of our Riad's. A great experience overall.

Getting to the hotel can be a bit of a pain at first with luggage as the cobble streets and navigating around the locals and bikes. Once you find it the Riad is so nice inside. The staff are the kindest and nicest people I’ve ever encountered in any facility. The hotel was kept so clean! The room We had was perfect for us (definitely make sure to bring your own toiletries and maybe extra toilet paper/ wipes. They have one roll provided but it’s not as much in a roll compared to rolls in the states. We luckily had wipes so had no issues. Also remember to have a water bottle to brush your teeth. If you’re from the states- Morocco isn’t probably your first trip but just a reminder to get an international wall outlet (the two prong stick looking wall plug). The streets come alive at night! -I don’t recommend going too far off the beaten path at night. Also be aware of the children in the area they will tend to ask for money and will follow you to the hotel. Overall if we were to come back to Morocco we would stay here again!

Le RIAD est magnifique. Une personne vient nous chercher directement au taxi afin de nous emmener au riad. Acceuil chaleureux avec du thé et une bouteille d'eau, ensuite on nous explique sur une carte de Marrakech les coins à visiter. Le personnel est toujours au petit soin et d'une gentillesse. Le seul point négatif c'est l'appel à la prière à 4h30 qui réveille au début mais après on s'y fait.

Très bon accueil, le personnel est très sympathique et aux petits soins, les petits déjeuners sont très bons et copieux. La literie est peut être un peu trop ferme, niveau propreté c est parfait !! Dommage de ne pas avoir la clé de la porte d entrée cela nous oblige à sonner ou à frapper à la porte et à déranger le personnel dès que l on veut entrer mais j imagine que c est la même chose dans tous les riads.

Veldig hyggelig og profesjonelt personale. Synes rommene var finere enn på bildene og sengen var god og myk. Siden det er ramadan høres bønneropene ofte og lenge midt på natten, men jeg har bodd på en annen riad denne turen også og man hører det overalt, så ingenting å si på riaden når det kommer til dette.

Tivemos uma estadia muito agradável. O local é muito tranquilo, próximo aos principais pontos de interesse. Funcionários extremamente gentis e prestativos.

Hébergement très agréable, avec un accueil parfait. Reste en négatif l'impossibilité de payer en carte bancaire

First of all, the staff is just the best. The riad itself is just as it looks in the photos. I had the room off the main room and it was quiet. I could hear the rooster and birds chirping and loved it. The bed was comfortable, I had all I needed. Wi-fi was great and they have WINE The staff wants you to feel like a family member in their home and they do just that. The riad's location is safe and easy to get to once they show you how to get there. The taxis are just a five minute walk. I would absolutely stay there again and especially as a single woman guest.

The Riad is very nice. The decoration is fabulous and the staff were very pleasant and helpful. I also liked the terrace up on the top. The food and breakfast was also very good. Unfortunately, though the walls are thin, and there was a guest in the room next to me who was snoring very loudly every night, which was making it very difficult for me to sleep. I wanted to change rooms, but unfortunately, this was not possible. There is also an annoying rooster next door that starts making noise early in the morning so probably not the best place to stay if you are a light sleeper or bring ear plugs.Also important to know that if you use the hotel’s hammam , it is a 10 minute walk away and the lady who does the Massage gave me only a 30 minute massage instead of a 45 minutes. After complaining, I got an extra 15 minutes so if you do book the service, just keep an eye on the time.

Great helpful staff really appreciate the effort and help

My stay at this hotel was nothing short of awful. At the end of my stay, I was overcharged for the city tax despite having a confirmation email from Hotels.com clearly showing the amount due. The staff refused to honor it, which felt dishonest and left a bad final impression. The hotel itself is extremely noisy. A rooster crowed loudly every night, and it sounded like it was right next to my ear. It was impossible to sleep with the constant noise, which completely ruined the experience. Combined with the dated and dusty rooms, it felt more like a poorly maintained hostel than a hotel. The property desperately needs renovations and a thorough cleaning. The breakfast was disappointing and inadequate. It consisted of just two small pieces of bread, a dry, sweet bun, a tiny portion of yogurt, and a small glass of orange juice that wasn’t even filled. When I politely asked for a refill, I was refused. It was insulting. To make matters worse, the heating/air conditioning was broken, and the worker at the hotel was downright creepy. He seemed to be watching us all the time, monitoring what we were doing, and even followed us to the supermarket in a suspicious manner. This made us feel extremely uncomfortable throughout our stay. On top of all this, the worker at check in didn’t speak English at all, making communication a nightmare. Overall, this hotel was a complete letdown. I would never stay here again and wouldn’t recommend it to anyone.

Vi havde et rigtig godt ophold på Riad Dar Massai. Super hyggeligt. God service. Eneste minus er, at der er meget lydt. Der er en højtaler med bønnekald, der vækker dig meget tidligt på morgenen. Husk ørepropper! 😃

We felt like family when staying here! The staff is incredibly helpful, hospitable and kind! Everyone went out of their way to make sure we had the best experience in Marrakech! We would definitely recommend this place! The food is incredible! Breakfast was such a treat and we dined there 2 evenings and it was like having a private dinner on the rooftop terrace.

Le riad est très propre et les chambres confortable. Le personnel est formidable principalement Nordire et Adam qui fut d'un service impeccable. Le riad offre un service de souper qui est de qualité semblable aux très bon restaurant de la médina. Le riad est bien située pour faire tous les activités de la medina a pied. Idéal pour ceux qui veulent vivrent l'expérience d'un Riad. Cependant, la ruelles pour ce rendre au Riad est a l'image de la médina ( un peu sale et bruyant) ce qui donnent un choc culturel pour ceux qui ne sont pas habitués. De plus, comme beaucoup de riad, les vehicule n'ont pas accès pour venir vous cherchez lors des excursions ce qui vous oblige a marcher 5 minutes pour les lieux de rencontres.

Le Ryad était super dans l’ensemble. Magnifique et typique. Le personnel est au top aussi! L’établissement est un peu loin de la place Jeena El Fna (15 min à pied) et il y a une mosquée jusqu’à côté donc les appels à la prières sont forts au petit matin (réveil à 4h selon l’arrivé du soleil).

Friendly and helpful staff who went above and beyond.