Riad Faraj

Great location, staff were great but in need of a little TLC. Would go back.

Worst experience that zi ever had . I booked my accommodation with hotels.com and paid for that already. When we arrived at the accommodation the door was locked and no one opened . We stood on the street in a foreign place unfamiliar with the surrounding for 2 hours. Called hotels.com and was on the phone for 2 hours and they could not get a hold of the hotel as well. Frustrated, tired and disappointed with the answer from hotels.com we looked for another place. Very disappointed that such a big corporation will be in partnership with such a place. The place and surrounding also is nothing as it looks like on the picture. Very disappointed and frustrated. Urge hotels.com to have extra due diligence while getting into partnership with such place.

El Riad ahora mismo está con 0 mantenimiento y 0 limpieza: El suelo donde comimos, que solo hay comedor exterior, estaba lleno de manchas de óxido y el día anterior estuvieron por la noche comiendo doritos un amigo del recepcionista y él y desayunamos con estos en el suelo. Hay luces que no funcionan y la decoración está rota, al igual que la cascada del patio y no la arreglan. Las toallas del baño están viejas y deshilachadas. El suelo en general sucio. Sería un Riad digno de pesadilla en la cocina versión hotel. Encima habíamos alquilado la suite superior y los cristales de muchas puertas están rotos, nos intentaron colar otra habitación porque no habían limpiado la suite y encima no funcionaba el aire acondicionado, así que nos tocó irnos a esa habitación simple. En fin: Caro, sucio y malo. Una lástima el potencial lo tiene.

This was a lovely riad. The staff was excellent, very friendly. The location was hard to find, and there was a lot of construction on the way to the riad. Once in, however, the room was beautiful

The accomodation is near to all important places. Just 5 min walk. It is a quiet neighbourhood. The breakfast is simple and every day the same. The hostess is very friendly

War super alles Gerne wieder

Apart from being close to town center and yet quiet, place is very filthy, property co dition is horrible, service is mediocre though the staff tried their best to make up for the deficiencies, food is horrible, one person is assigned to clean and to cook and serve. Plates chipped and towels ripped and filthy. The place and room not as per the description. The rating given is inaccurate and very misleading. Nothing would make me go back even if i were paid to stay there.

The Riad is average, not bad, not great. It was reasonably clean. We didn't get the room that was in the photo but I'm coming to see that seems to be common practice in many accommodations. The breakfast was ok. There is only 1 staff member/owner it seems, and we didn't get an energetic welcoming vibe unfortunately. The location is down a road with construction, but it was well lit at night which was comforting. It's quick access to the main road when dragging luggage on dirt roads.

The room was smaller than listed on the website and amenities were non existent. The room was not cleaned for the second night of our stay.

L' hébergement est non conforme aux photos et à l 'evaluation 4 etoiles.

**Enttäuschung pur – Finger weg von diesem Riad!** Wir haben nach einer Nacht die Unterkunft gewechselt und waren voller Hoffnung, dass unser Aufenthalt besser wird. Am ersten Tag haben wir mit dem Rezeptionisten gesprochen und eine Abmachung getroffen: Wir zahlen nur für die eine Nacht und checken dann aus. So weit, so gut. Die Vereinbarung wurde auch mit Expedia per E-Mail geklärt. Als wir schließlich ausgecheckt haben, wollte ich zur Sicherheit unseren Zahlungseingang überprüfen. Zu meinem Entsetzen hatte ich immer noch keine Bestätigung oder Eingangsbestätigung erhalten. Also wandte ich mich erneut an Expedia. Was dann passierte, hat uns wirklich schockiert: Die Managerin des Riads hatte die Stornierung zurückgezogen (!) und behauptet, die E-Mail des Rezeptionisten sei eine Fake-E-Mail und dieser würde dort nicht arbeiten! Wir waren sprachlos ob dieser dreisten Lüge. Nach langem Hin und Her mit Expedia wurde uns schließlich recht gegeben, und sie akzeptierten die erste E-Mail als gültig, wodurch wir unser Geld zurückbekamen. Diese Erfahrung war nicht nur frustrierend, sondern auch überaus enttäuschend. Wir können diesen Riad absolut niemandem empfehlen – die wunderschöne Gestaltung des Hinterhofs mit Wasserfall kann das nicht einmal ansatzweise wettmachen. Fazit: Besuchen Sie diesen Riad auf keinen Fall, wenn Sie bösen Überraschungen entgehen möchten!

Riad très bien situé dans la médina proche des principaux sites touristiques. Ensemble du Riad plutôt agréable. Mais quelques points à améliorer : - Odeur d'égouts dans les WC - Pas de drap housse sur le matelas et draps trop petits pour le lit - TV dans la salle de bain et pas dans la chambre

Horrible and filthy

I stayed at the Riad Faraj from October 13-15 , the staff was so friendly and welcoming upon my arrival. I was happy to get a room on first floor right across the pool. The aesthetic of the Riad is extremely modern , authentic beautiful Moroccan style. Rooms were clean and spacious. I love the staff here they are so friendly and helpful. The breakfast is so tasty , nice presentation and beautiful view. Genuinely so soothing to eat your breakfast while relaxing in the peaceful ambience. Highly recommend this RIAD to anyone travelling to Marrakesh, it is also located in the perfect area. Will definetly be coming back here any time I stay in the city .

Riad tenuto male la spa non ce le camere pessime vetri e serrature rotte infiltrazioni di acqua dal soffitto condizionatore mal funzionante parti comuni scadenti e divanetti rotti

Property is beautiful parking is offsite 10 euros a night location is great .

I didn’t like this riyad I don’t recommend it. Firstly the towels smelt horrible. I asked for fresh clean towels everyday and reported the smell but the manager said that it was the smell of the detergent they used. It had a horrid smell it made us feel sick we didn’t feel like using them. The bathtub isn’t on a slant it’s all straight so the water takes ages to drain, in other words you’re just stood in a pool of water. The bathtub was also covered in lots of rust stains which wasn’t pleasant. There was no WiFi the whole week we stayed, I kept asking the manager when will it be fixed but she just kept saying “maybe tomorrow. Maybe later”. It only started to work on our last night how convenient(!). The air condition in our room was rubbish, it had very weak power, I could barely feel it. The only only convenient good thing that came from the riyad was that it was near the Jem al Finna square and the markets etc, all the good spots were in walking distance.

El riad esta falto de mantenimiento, pero limpio y muy bien localizado. El personal encantador. La experiencia ha sido buena.

Awful, uncomfortable bed, air conditioning barely worked. Old bath towels full of holes. Water barely trickled. Breakfast was recycled from days prior. In the middle of our stay the manager asked us to pay the two coffees and water we had ordered before because their cash box was empty. Pool full of dead bugs. Asking for extra toilet tissue was always an issue because they rarely had any. Beautiful road but they seem to get lost in the details that matter most. We will never return and certainly never recommend to anyone.

The road is beautiful! Nouhaila was amazing as well as Zacarías ! I truly had no complaints other then the sheets in my room were not clean and when I left my key to have the towels changed when I returned the same towels were there. They did immediately noted minor repairs needed and did it on the spot! Breakfast was great! The tea was great! The pool area beautiful and everything about this place was perfect. Walking distance to everything. Pick up for excursion were down the street or a 5 min walk. I truly enjoyed staying here.