Riad Ouliya

Staff was exceedingly helpful. Went out of way to make stay enjoyable.

The Riad was amazing. Great location . Mustafa provided very good service and was very helpful. Great experience.

We booked the last two rooms available in this Riad. They were both on the bottom floor, on either side of the dining area. The Riad could only be found with the help of a guide and there are very few restaurants or shops nearby. However, it initially seemed ok with pretty tiles in the entry and friendly staff. This opinion quickly changed when we saw our rooms. The bathrooms were disgusting, particularly one that had a broken toilet and was filthy and the other where the shower flooded. Both rooms smelt like a sewer. The rooms are located off the very noisy dining and kitchen areas, which were both in use till after midnight. We left after the first night. I can't comment on the other rooms, which might be ok.

Service au top personnel très réactif

Booked 5 rooms, when we arrived, they had overbooked, only had 3 rooms for us, very frustrating and inconvenient. The staff did everything they could to provide very good service.

Nous avions réservé pour 3 chambres et une fois sur place ils ont fait semblant que nous en avions réservé qu’une seule. Ils savaient depuis le matin qu’ils n’avaient qu’une chambre pour nous mais ont attendu que nous soyons sur place vers 21:30 pour nous aviser de la situation. Ils étaient bien au courant qu’à cette heure nous ne pourrions aller ailleurs. L’endroit est beau et bien situé, le personnel courtois et gentil mais sans gêne de vous faire payer pour ce que vous n’avez pas eu.

Great staff and service

Very good service and staff

Stayed another night after our desert experience. Rachid and staff treated like family. Great experience

The owner, Rashid and his staff (Moustafa, Yousef) take care in making sure every part of your stay is perfect. They provide assistance with luggage, sightseeing, etc. Rashid even took care of our bags while we spent a night in Merzouga. Yousef helped us find a taxi on our departure which was fantastic. Restaurant Ouliya is also amazing. Best meal in Morocco so far

Very nice and lovely Riad. Well situated in the Medina. Really very friendly and helpful staff all around and at any time. Everythere very clean in rooms and each floor and both terraces. Marvellous good food at breakfast and dinner. Thanks to everybody there. We enjoyed a good time in this fantatastic decorated building.

Beautiful Riad, with great wood carving and intricate tile work. Great breakfast with baguette, msemen, and beghrir as well as some protein (eggs, cured meat, cheese, and yogurt) to go with all the sugar (jams, honey, and juice). Aiyub "..from youtube" was quite a personality. The stairs are a bit tight going up but that most riads. In our room the TV didn't plug in and the bathroom was a bit odd (toilet separate room from sink and shower). But the beds were again beautifully carved bed frames. Very close to a Bank of Africa ATM and taxi stand which came in hand when we had to catch our train to Marrakesh.

La struttura e' molto bella,e' in una posizione strategica all'interno della medina,vicino la porta Bab Rcif. Il personale davvero gentile e disponibile per qualsiasi richiesta. Anche il ristorante molto buono e con porzioni abbondanti. Super consigliato!

L'accueil chaleureux , la fisponibilité du personnel .

Good option to stay in Fez! Really friendly and helpful staff!

Amazing decor

German: Ein wirklich tolles Riad in mitten der Medina! Der Preis ist super, das Frühstück lecker und man hat einen super Ausblick auf die Stadt! Auch das Essen im Restaurant des Riads, welches sich auf dem Dach befindet, ist unglaublich lecker! Selbst für Vegetarier ist etwas dabei. Bei dem Kauf einer Simkarte wurde mir direkt weitergeholfen. Adam und Ayoub waren wirklich sehr lieb und gastfreundlich! Ich kann die Unterkunft sehr empfehlen! English: A really great riad in the middle of the medina! The price is great, the breakfast is delicious and you have a great view over the city! The food in the riad's restaurant, which is located on the roof, is also incredibly delicious! There is also something for vegetarians. They helped me to buy a simcard to not to pay the expensive prices. Adam and Ayoub were really nice and hospitable! I highly recommend the accommodation!

Terribile errore Negativi: -Check in di 30 min per venderci il loro menu (in euro e per la precisione 15) ed i loro tour (nonostante avvisati che conoscevamo la città). Passaporti non controllati (infatti dopo si sono permessi di chiedermi l’età e did dirmi che mentivo sul modulo), segno che potrebbe entrare chiunque -Stanza sbagliata e sporca: hanno dato la colpa ad Expedia che secondo loro aveva caricato delle immagini sbagliate e poi ci hanno detto che le foto non devono corrispondere alla realtà quando la stanza era stata data ad altri -acqua calda staccata finché non abbiamo avvisato -senza corrente dalle 21:30 alle 24ca il secondo ed ultimo giorno nel quale dovevamo fare le valigie per partire alle 2:30 -partenza alle 2:30 perché non ci volevano far prenotare un taxi prima -bugia sul fatto che potevamo prender solo taxi loro perché i pentite non vanno in aeroporto; pagato 6 volte il prezzo normale - sprecate ore ad aspettarli mentre risolvevano i problemi e poi si nascondevano facendo finta di lavorare Positivi: terrazza con bella vista

Riad incantevole, camere arredate con gusto locale e quindi perfette per un soggiorno dal gusto "etnico"

O Riad é simplesmente excelente, as pessoas são extremamente acolhedoras, educadas e simpáticas, fazendo assim com que o serviço prestado seja excelente, nossa experiência nesse Riad não poderia ter sido melhor, limpeza impecável, muito bem decorado, alimentação muito bem preparada. Localização ótima, no coração da medina de Fes.