Hilton Lake Taupo

Excited that we received an upgrade. Suites could do with a little update as it looks a bit older.

While the staff were very friendly, we felt overall it was a let down for the Hilton. We were unaware at time of booking that the room we booked and paid significant money for would not be the one advertised in the photos e.g ground level , no bathtub instead a very dated and somewhat dirty shower and shower curtain. Further more we received towels on the second day with holes in them…the hairdryer didn’t work and sounded as though it was about to blow up at any point and our bed sheets over the two days - at check in and even after a cleaning service had dirty stains on them. We also dined at the restaurant on our first evening and waited 40 minutes after ordering or drinks to receive them..the food itself was lovely and can’t fault that at all. As it was booked for a birthday getaway we just felt a little let down by the experience at a renowned chain and for the money we paid.

Not a great experience. No bell boy was present so we had to take our luggage’s ourselves. Overall experience wasn’t the greatest considering the price they charge. It felt like we have checked into a motel rather than a hotel.

We stayed at this hotel during our visit to Lake Taupo on our 10-day road trip around the North Island! The Hotel was immaculate and the staff impeccable! The Hotel’s location was only a short car ride to the CBD, but the views of Lake Taupo from our room made up for that…stunning! We ate a few meals in the attached restaurant and all the meals were outstanding! We were also always able to get one of the tables with lake views! We were only able to visit one of the local Wineries (Mission Estate) because it was Easter Sunday. The wines were very good, and we ended up buying a few bottles. Hope to be back on our future world travels! Free parking!

Great location coupled with comfort and service

The housekeeping staff text daily to make sure you were happy with everything and if you needed anything extra. They did a wonderful job of keeping our apartment clean during our 3 night stay. The only negative was the wear and tear in the carpets, we felt they needed to be replaced in some areas.

Staff very helpful and courteous. Great location just off SH1 bypass. Excellent facilities

We booked a lake facing superior room, with a balcony. We had a ground room and the view was covered by the hotel bushes and trees, we couldnt see the lake. The door had the rubber guard half peeled off the outside door, there was animal urine on our balcony. We found a necklace in the bathroom, there was black mold in the bathroom shower and the ceiling paint was peeling. Superficial things like scuff marks on the walls and chunks of plaster from the walls. HOWEVER, The duty manager was great and very understanding, she listened to my concerns and i NEVER complain. She had the cleaning crew come within 15 mins, they fixed the issued inside the room, they didnt have cleaning equipment for the urine outside so that was left as it was. The duty manager advised me she couldnt refund as i booked 3rd party but made accommodations where she could which i definitely appreciated. Whilst this was not a pleasant stay i appreciate the duty managers efforts to try to turn it around for us given we stayed 1 night.

Car parking is a lottery - it is worth paying extra for undercover if you can't get it

Fantastic stay. They upgraded us for free as well.

The quality of the food was Not good!

Hotel is not located close to the water; picture of hotel does not match reality; room nice, spacious but bathroom moldy. Was supposed to have pool view; room located far from pool. Not enough chairs for guests around the pool. Bus tour group shows up (50) there maybe 15 chairs around pool. Like: staff was friendly and attentive, breakfast was nice and staff great

Very nice property- on a hill in quiet area of Taupō. Beds were very comfortable. Room has nice terrace and table-pool and sauna area were nice.

We were upgraded to a junior suite, but the room decor significantly lacked character. Lots of empty-waisted space made the room seem bare and uncared. Facilities and the rest of the hotel looked very nice

Great visit, great location. Well prepared for IM NZ 70.3 Thank you for your hospitality

Good location. Upgraded our room on arrival which was a pleasant surprise.

Room size is good,pool is nice,breakfast not bad.

Info option on TV did not work, so hotel missed out on room orders. Checkout staff could be a bit friendlier.

Overall a lovely place to stay but not without some issues. We booked a junior suite which was very spacious but had a small bathroom which was a bit disappointing compared to the size of the other spaces. There is a great text service which goes straight to reception and they get back immediately and answered our questions or brought us what we needed. Fridge is a good size and both kettle and coffee machine with tea, coffee, hot chocolate, sugar and fresh milk sachets in fridge. Sadly our TV did not work properly and we could not access the guest info but reception sent through the room service menu to our room instead. Breakfast is good and has lots of choice, plus you could also order off a menu. The wait is quite long for this service but delicious once it arrived. We stayed for 3 nights and every morning at 9.59am we were reminded that breakfast was finishing and we all felt they were trying to rush us out even though they only brought our ordered food at 9.50am one morning having waited 25 mins. They ran out of English Breakfast tea in the restaurant and the next morning said they still did not have any as the delivery was later that day, poor planning. The pool and spa pool are wonderful. Excellent for both adults and children. Very well kept and clean, lots of staff around tending to the garden and all very friendly. Room service was excellent but sadly the restaurant was not. Very long wait and overall food looks good but was quite bland. Nice hotel but not 5 star!

Nice one bedroom apartment, really big, great view and well equipped. Nice pool