Poenamo Hotel

Liked staff attitude and service. Did not like Room 27 which faced out to hotel's skip bins (rubbish etc). Glass bottle noise at night after c ;losing hotel bar and restaurants etc. Noise very early one morning from skip' emptied of bottles then at day-break around 6am noise from seagulls ripping into the plastic bags of waste in rubbish skip. Also a few minor things not working in Room 27 ...bedside lamp, shuttle blind in bathroom stuck on 'closed'. Have stayed here before and acknowledge that some of these issues are due to age of the property.

Enjoy staying there

Room was dirty especially the toilet which had stains in the toilet bowl and the carpet was dirty and old. there was a pool, and it's adjacent to a bar where people can watch you take a dip...At least put up a divider.... Won't go back...looks like they don't care much.

Staff was helpful and friendly. Hotel is in getting some upgrades at the moment. Rooms are clean and quiet. The pool and deck area looks very inviting but we didn't have time to try it out. Very close to bus routes to go to Takapuna beach.

Excellent

Property very run down. Several hazards

Good location. But the room was very run down and dirty.

Ok stay, good room size but very tired facilities and not very clean. Door for shower damaged and seal coming off.

Good place to stay

Pool and spa under repairs

The aircon did not work, the rooms were not well cleaned with dirt and leaves on the carpet. The carpet was full of stains and the rooms were dusty. The pool was being refurbished, which was not clearly communicated prior to our arrival. Overall a disappointing experience and one that we won’t be repeating.

There was rubbish not cleaned under the beds. Room was ok but needs a bit of upgrade. Carpets had stains on them and the pool looked green needs a repaint

Close to everything you need

Our room was dirty with dust on arrival. Our little boy also found a used mask under the bed when looking for a toy that went under it. It also wasn't serviced properly every day, i.e no toilet paper or new towels one day then no sugar or coffees the next. The shower was also hard to use as didn't have a proper shower mixer on it. The pool was also not keeped clean and was getting greener every day

This hotel is a convenient stopover for me on my way north as it has easy access to and from State Highway 1.It has a good range of dining options virtually on the same premise. Interior is looking a bit dated and good do with a refresh but otherwise very comfortable.

Fair for the price

Room was barely cleaned before we arrived. There was a stack of dirty dishes sitting outside that sat there for two more days after we were accused of leaving them there. Ants in the kitchen which were so bad we had to buy our own poison to keep them away from our food. Bathroom light was broken and door didn't close. Extensive mould in the bathroom. Balcony door can be pushed open even when locked. Stove element was broken. Dish liquid was basically water. Stains on bedding and carpets. Curtains fell off the rail immediately. Fridge frozen section completely frosted over and leaked over everything in the fridge. Found multiple cockroaches in the bedroom during our stay. Tap water for shower and sink is hot enough to burn skin, plus shower handle is way too easy to bump which is a safety hazard.

TV barely worked, parking was annoying and there was insufficient spots available for the hotel. Our room was not accessibility friendly, tripped on the carpet more than I usually trip on things and there was no microwave. Additionally the bath was clogged and the handle was broken too.

.

It was a great stay