เอลซา โรงแรม

This hotel has no pool? or spa? not a 24-hour reception, the door into the property didn't work you had to force it open by hand, it doesnt have 3 restaurants, breakfast was supposed to be included, I had to pay for it?, Worse of all, my toilet didn't flush, which was extremely embarrassing. The hotel is in a good location, the picture shows a barista, not true, very disappointed

There was absolutely nothing to like, except for the location. Which has nothing to do with the hotel itself. Upon arrival, we were faced by the person running the hotel with the statement "This stay has not been paid for, your credit card company declined the payment." Not true, of course, the stay was pre-paid through Expedia. We were then shown the room that we apparently booked - a room with a single window opening into the ventilation shaft, full of pigeons and pigeon increment. So we decided to change the room and paid extra for a better room. Next, we were supposed to have free breakfast included. But, this hotel DOES NOT serve breakfast at all. Next, we were supposed to get FREE PARKING. But, the hotel DOES NOT have any parking spaces and there is no discount in the nearby public garage for hotel guests. The guy claimed that there is discount for hotel guest, but the actual cost was less than what he told us the cost is after discount (which does not exist). We stayed for three nights and did not have the room cleaned at all. In the room there were load of light fixings, but most of them do not have bulbs! Expedia should have a better quality control over properties offered on its website. This one is simply not acceptable and should not be listed at Expedia web site in the first place. Admittedly, this is our first ever problem with Expedia booking and they have promised to refund the extra costs incurred by us.

Walked passed it a few times did not see the entrance at all, no one was in reception I called the number they said they did not have my reservation even though I had confirmation and a message asking what time arriving ? The room was comfortable but the toilet button was broken, no one was on reception for two days, there's no handrail on the stairs and the place smelt of oil

Odalarda bahsedilen hiçbir şey yok hizmet sıfır kapı kolları kırık duşta su almıyor denecek kadar az oda sıcaklığı ayarlanamıyor ve odalar buz gibi ısınıyor rez yaparken otopark için yer ayırmaları gerektiğini yazdım otele giriş geç oldu diye otopark ücreti aldılar 3 kg olan köpek için 20 Euro verdik katien alınmayacak bir yer duvarlar dökülüyor perdelikler düşmek üzere duş giderleri paslı bedava olsa gitmeyin derim bizim için rezalet bir deneyim oldu teşekkürler

The room was fine but the rest of the experience was problematic. I spent over 40 minutes driving around in a one way circle trying to figure out how to access the hotel. It was on a pedestrian lane - but there is no access without first finding parking. Which does not exist on the street. Finally I found a parking garage there. Thinking it was a temporary location until I could find where "parking included" was located. Apparently it is NOT included and I had to pay for overnight parking. Not a huge problem but misleading at best and there is nothing to prepare you for where to park your car to even check in - which is the lot. As for the location - the room was clean and quiet - but the door into the hotel and the lobby have clearly seen better days.