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There was new staff that were not up to the task for room keeping. We've contacted Cindy, the manager and she was responsive and made sure our stay was comfortable

Muy linda la habitación con buen espacio, la sra Carmen excelente atención, todo en general muy limpio. La piscina no la usamos pienso que podrian trabajar en mantenimiento de la misma para mejorar apariencia.

Todo excelente

There needs to be an emergency response service available, and it should be mantadory that clients receive a number they can call upon arrival. The island is desolate and if any emergency happened someone would need help.

Overall, I wouldn't recommend staying here. The food is extremely overpriced, there are thousands of crabs that kept us up all night, the door doesn't actually fully close so many bugs come into the room at night, the air conditioning is at a fixed temperature and you can't change it (it was way too cold we had to wear sweatpants and a sweater), many water leaks in the room, and there was no one else in the resort. The only thing good was the staff was nice. I kindly asked them for a refund for our last two nights, and the people over WhatsApp started to become extremely rude with me. Wouldn't recommend staying here.

This hotel was overpriced and the website photos are deceiving. The outdoor pool was small and dirty as well as outdoor seating unclean. There was no drinking water in the rooms (tap water unsafe) and water bottles were $5. There was no one to greet us, check us in, or help with things to do on the island. The beach was dirty. Wi fi was great though. Overall disappointing.

Je moet zelf enkele dagen op voorhand de ferry boeken. De ophaaldienst van het hotel is enkel op het eiland zelf. Onze ferry zat vol en we raakten niet op tijd op het eiland. Het hotel heeft onze reservatie voor ons aangepast zonder extra kosten. Er zijn twee plekken, allebei erg mooi. Het personeel is behulpzaam maar niet iedereen spreekt Engels. Het hotel heeft alle comfort, maar af en toe is er geen water. Je zit dan ook op een eiland met weinig voorzieningen. Je moet een klein beetje avontuurlijk zijn om naar Saboga te gaan, toch voelden we dat we alle luxe hadden.

Yes - No - Maybe!?! We were greeted at the Saboga pier by the hotel boat driver who later transported us to the lodge. Nice ride. Be ready to climb over 3 stories of stairs with your luggage from the beach to the reception desk with no assistance. The beach was full of trash and debris.Right away we were told there is a shortage of water and therefore no running water. We had a few drinks and then we were able to check in to our room early. The room and balcony were nice, a few spider webs and bugs but that is expected near a jungle. Apart for the pillows outside covered in mold, we set those aside the accommodations were not bad. Now… from using the toilet to washing our hands - we were unable to do any of this on our first day. Glad we had hand sanitizer and wipes because the hotel did not have these available for guest. We had a wonderful lunch. We went on a long hike to the town and got some drinks and water for our room. Not going to pay very marked up when I can get for qtr.. When we returned we had dinner, again the food was great. The water Finally started flowing at 930pm but only for an hour. But, we also noticed the large amount of BLACK MOLD all over the bathroom wall. It was gross and very negligible and also concerning. I got some vinegar and sprayed it as a temp solution during our stay. Over night the power went out due to a storm and so on our second day - no running water, no internet or electricity. The beach amenities are limited.

The lodge itself was really nice, but the lack of maintenance makes it now look old and dirty. The attention was really poor, stayed for 4 days in which coincidentally there was almost no food and we had to eat the same 3-4 dishes every day. Due to summer in Panama the Hotel cuts water and you only get around 4 hours of water per day, which in itself it's fine, totally understadable, however that is not mentionned until you arrive at the property. Talked to customer service on whastapp several times, weeks before going (to arrange the transport to the island) and that wasn't mentionned. Overall dissapointing experience, this was a trip I was looking forward for months. The island itself was good.

Really attentive staff and beautiful property. Quiet, private beach. Stayed in the villa, Piedad is an excellent cook and always asking if we need anything. Rustic island life, as long as you know that going in, you'll have a great time!

I contacted the property prior to booking, inquiring about their pet-friendly policy and mentioning that it was our anniversary. They assured us of their best room and a hassle-free experience. However, upon arrival, we faced several issues. We had to pay in advance for a boat transfer, which seemed unnecessary on the island. No one greeted us at the beach, and we had to ask locals for help. The room assigned to us had no lock and a dirty bathroom with no water. Despite paying extra for an early check-in, we couldn't take a shower. After complaining, we were given a bucket to flush the toilet and a bottle of water, but were told not to inform the manager. The offered room in another property also had no water and no Wi-Fi. The manager expected us to go without water for over 24 hours. On check-out, we expected compensation but were asked to pay for our meals. The manager threatened to withhold transportation unless we paid, but relented when we mentioned involving a lawyer. Overall, a negative experience due to the lack of water, poor service, and additional charges.

Mi booking un era en Saboga Lodge y me enviaron Villa Noelia, otro lodge. Pedi una habitacion con 2 camas y me dejaran en una con cama doble. La reserva decia Adults only y el hotel estaba lleno de niños. No habia muchas opciones para comidas en el hotel asi que tuvimos que buscar opciones de restaurante fuera del hotel

Where do I begin? I didnt want to write this but i feel it needs to be said. This hotel is good for 1 night and 1 night only. Instayed for 2. The problem started when i was told not to bring food or drinks (including water). They dont have drinkable water so all water needs to be purchased in plastic bottles. Not so eco-friendly. The bottle of water is $2. Food prices are hicked up. Understanding since youre on a island... again, 1 night is best. The hotel markets itself a "Adults Only" area. On my second day, there were kids there. That changes the dynamic of your stay. My room said ocean view, there is no ocean view. There are tress blocking it. Also, the rooms are not sound proofed. You can hear everything. I do mean EVERYTHING. The door to my room did not close properly. There is a 5-8 cm gap that the door doesnt cover. I found a big spider in my room on my last day there. Besides the Kayak and Paddel Boarding (rough waves), not much to be done. The staff were great. Always helping out and making sure you were great. If the staff wasnt as good as they were, this would be a "skip". Not worth the price in my opinion.

My husband and I stayed at this property for 3 nights. The pros: -this is a small hotel and feels quite homey; no long walks to places, staff often brought our meals to our room, and it was easy to befriend other guests -the hotel is very beautifully designed and we enjoyed our room balcony, the pool area, and the yoga/sun deck -the staff were friendly and attentive, particularly Tyrel and Zuly -if you can, take advantage of the island tour; this really made the trip worthwhile The cons: -with it being a small hotel, only 4 people were working during our time there. That means that all people do all things, and therefore you can’t expect consistency across your stay. For example, we ordered the same breakfast for all 3 mornings we were there, but on the first morning we received 2 pancakes, on the 2nd morning 1 pancake, and on the 3rd morning literally half a pancake. -related to this point, it seems the hotel could use a manager. It wasn’t clear if they had one, and it looked like staff roles could be better coordinated. -the beach at the hotel itself is good for watching the sunset and hearing the relaxing sound of waves crashing, but not much else. It’s pretty small for walking if the tide is up, and the water just isn’t appealing. There was also a lot of trash washed up on the shore, including glass. Like I mentioned earlier, the best is to take the island tour. I was disappointed by this, since I wanted to spend more time in the ocean. -bring bug spray!

Muy bien ubicado en la playa y en medio de la naturaleza, en un bosque tropical. Perfecto para relajarse. Seria bueno que cortaran almenos algunas ramas de los arboles frente a la habitacion para poder ver el mar, que ahora esta' completamente escondido (solo se escucha el ruido de las olas).

The staff was very friendly but we do not believe they had the proper training.If you asked if they had something on property they would just hand it to you without communicating it’s an extra charge. When you ordered food or drinks it would take at least an hour to get it to you. Keep in mind there were only 4 rooms on property… The plumbing went out one night for 12 hours and then the next night electricity and wifi and ac went out for 12 hours. Our room had numerous spiderwebs and at night bugs would come out of the wall it seemed. The communication was subpar, had to reach out numerous times to confirm. When leaving the property they arranged by boat and while it went ok, we opted for the ferry because our bags weren’t waterproof so getting to the ferry by boat instead of car was not ideal. The atmosphere was amazing though. The access to the beach, the pool was beautiful and peaceful(there are crabs in the pool), and the tour was lovely. Overall I would say the value of what you are getting isn’t worth the hassle or the price. It’s like a well run hostel. Would go back if they cut back what they charged. It has a lot of potential, could be great but right now it’s meh. And definitely not worth the cost of the place!

Staff views experience.

Appartement avec bcp de charme au-dessus de la plage et possédant egalement une piscine. Seul inconvenient manque un plan de travail et petit réchaud pour pouvoir cuisiner puisque l'ile ne possède qu'un restaurant.