Hotel El Portal Del Marques

Todo muy bien, buena atención , muy recomendable

Spotless room, hot showers, helpful reception, great location.

Muy bonito

部屋が清潔

my recent stay at your hotel in Cajamarca. This was our first time visiting this beautiful city, and our time at your establishment truly enhanced our trip. From the very beginning, your team went above and beyond to accommodate our needs, ensuring that a room was available upon our arrival. This thoughtful attention to detail made a significant difference, allowing us to settle in comfortably without any delay or inconvenience. Throughout our stay, every member of the staff was incredibly friendly and helpful. Their warmth and professionalism created a welcoming atmosphere that made our visit all the more enjoyable. We felt genuinely cared for, and it was clear that hospitality is a priority for your entire team. For me, this experience was certainly one of the finest examples of hospitality I have encountered. It left a lasting impression, and I am grateful for the effort and dedication demonstrated by your staff. I will not hesitate to recommend your hotel to friends and family, and I look forward to returning on future visits to Cajamarca.

The staff were very friendly and polite. Room was comfortable.

Great location! Very clean and friendly! Quiet too!!Great service too! The attached restaurant was excellent too. Included breakfast. Very affordable also. You will not regret booking here!

It’s was amazing experience in the hotel with kind people who were very friendly and helpful, I couldn’t wait to go back again

Loved our stay here. Rooms were clean, staff super friendly and helpful and the location was perfect for exploring. The breakfast was a bonus and included local delicacies. Will be back!

Accessible to near amenities.

Very nice central hotel, excellent kitchen and great personal.

We had a great experience and want to come back to Cajamarca to stay here

Staff very helpfull and accomodating. Nice beedrooms with comfy beds

Our stay at the hotel was good, with nice breakfasts and the staff in the dining, reception and porters were friendly and helpful. However, it got spoiled in the last night of our stay when my sister discovered that money was taken out from her carry bag. We reported the missing cash to the reception of the hotel and next day management contacted the cleaning ladies who denied taking the money. Although, we recognized we should have used the safe to put the money in , we think the hotel has a duty of care towards its clients and not one has the right to look over private belongings and take something, in this case, money that don't belong to them. The hotel concluded that during its 27 years of operation never experienced a case like this and backed up its staff. We, as guests, felt disappointed as we are completely sure the money was taken from the carry bag and the hotel didn't show any consideration towards our situation, just a simple apology for the trouble we experienced. Practically, we felt that they were indirectly saying we were lying as they were backing up their staff and not its guests and this is no correct as we believe management should look after its staff but also after its guests.

Excesivo ruido del bar en las habitaciones.

Nice hotel, bright, our bellman very friendly. Most of the time fine. Little things: In the restaurant the food was great, but the service of the waiters should improve. Our room was spacious although with several uneven floors. cámara Niceness: ¡There is a hair dryer!

Unlike a large chain hotel it prioritizes it's own unique style. When you enter the hotel it has an open courtyard with rooms that surround this courtyard and a small well looked after tiny garden

I'm pleased with all

Very nice property and staff was amazing. We also eat lunch at the restaurant. The food was delicious.

La atención y el servicio muy bueno, el personal bastante amable y con disposición de ayuda