Hotel San Agustin El Dorado

Amazing hotel

The San Augustin hotel across the street was a nicer hotel. This hotel was adequate

This place id great for relaxing after a hard day.

The hotel was conveniently located. The staff were a little aloof and breakfast was average . Some amenities were broken or unavailable.

location

Very clean and nice hotel. Not very quiet since we had a room facing the main road. Always honking and alarms going off.

Hotel bom mas não é 4 estrelas. Apenas 3 estrelas.

The hotel staff are friendly and it’s really convenient because it’s close to everything.. easy access to walk to places around the city

El personal es amable y el hotel limpio.

Hotel muito bem localizado, no centro de Cusco. Café da manhã delicioso, chá quente o tempo inteiro. Recomendo!

I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through Expedia. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from Expedia. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and Expedia. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.

Rooms are very outdated. I've stayed her twice and on both occasions, I specifically requested a double bed room because I have chronic pain and have found that a double bed allows me to get into a more comfortable position. However, on both occasions I got a twin room.

A great stay! Excellent location and excellent staff!

The property was fine but even though there were no guests the staff refused a late check-in.

Excelente ubicación / precio calidad

The only negative was stating in rooms on the street. We were kept up to due cars driving over a grate in the street

NO HE RECIBIDO EL COMPROBANTE DE PAGO POREL HOSPEDAJE DEL 25.10.2022 AL 29.10.2022, NO PUEDO RECLAMAR EL REINTEGRO A MI INSTITUCION.

At Political Crisis In Peru This Hotel Do The Best To Protect All Also The American Consulate Is Less Than 4 Minute Walk Safe Area

no ayudaron con los equipajes, dias estuve sin cable tv a pesar que les dije que vean la falla el segundo dia de estancia.

This property was a great, comfortable place to stay. It was clean and beautiful with a very nice complementary breakfast that extended a wide range of hours. The room service was also delicious and convenient.