Inkaterra Reserva Amazonica

World class!

Lovely property, gorgeous living spaces, excellent excusions included. Only issue was the generator for the limited electricity kept going out while we were there

Amazing experience, great activities, great waiters/waitresses, and wonderful guides throughout the stay there. Be wary of 15 cent spread on USD exchange rate and receptionists are not helpful in resolution for elements not in your control and are also deceiving. When they say “complimentary” it means you’ve either paid for it or will pay for it.

This was one of the most incredible experiences of our lifetimes. Everything was perfect. A special shout out to Hugo who made our 8 year old daughter feel included and spent so much time answering all of her questions. She wants to be like him one day. The staff were also passionate about their surroundings and the service was the best we have had in the many places we have traveled. Going here will be one of the best decisions you have ever made. Only one con, the spa is pricey and my massage wasn’t that great. Others I spoke to said they felt the same way. Also, the soaking tub is more like a cold plunge and slimy. Which was refreshing minus the slime and being rushed in and out wasn’t relaxing. I before I was scheduled as was recommended and was still rushed. Still the best place ever though.

This was one of the most incredible experiences of our lifetimes. Everything was perfect. A special shout out to Hugo who made our 8 year old daughter feel included and spent so much time answering all of her questions. She wants to be like him one day. The staff were also passionate about their surroundings and the service was the best we have had in the many places we have traveled. Going here will be one of the best decisions you have ever made. Only one con, the spa is about the same price as the US or EU and my massage wasn’t that great. Others I spoke to said they felt the same way. Also, the soaking tub is more like a cold plunge and slimy. Which was refreshing minus the slime and being rushed in and out wasn’t relaxing. I before I was scheduled as was recommended and was still rushed. Still the best place ever though.

Reserva Amazonica is a beautiful property located 40mins by bost from Puerto Maldonado. We spent 2 nights there and generally had a good experience. The lodges are beautiful, clean and well equipped and staff is really nice and attentive. The nature surrounding the hotel is beautiful and there are some small animals / birds that can be found on property. The included excursions are interesting (we mostly enjoyed the canopy walk and lake Sandoval). Unfortunately, we were there during a cold spell and we only had limited animal sightings. A few points for improvement: 1) We didn't have hot water at any point during our stay. Probably ok when it's super hot outside, but not good when the weather is cold 2) Our flight was slightly delayed and we arrived at 15:30 the first day. Lunch was extended to accommodate us, which was great, but there was no communication/ discussion about the details of the excursions, which we only found out during the night boat ride. Would have been good to be able to choose what excursions we wanted, or at least have the schedule upfront so we know what we're doing 3) The SPA is not equipped for cold weather (it's an open building like the lodges) and the massage was not enjoyable due to the room being too cold.

Treat yourself and stay here, it will not disappoint. Excellent food and plenty of activities. If I had to dig deep for something to complain about it would be that the beautiful cabins don’t have AC so nights can be a little warm for sleeping. But it’s the Jungle, and warm that not the fault of the resort.

Need a major overhaul since it was built in 1975. Rooms and dining areas were not water proof from tropical storms. We slept on a wet bed! Most of the staff were very nice people but they will do well from some training to expect requests that are not formula. Food was ok for 3 stars. The excursions were good but some times tiring. For the cost, we had expected more.

Very nice environment. Friendly staff. Need to improve food

Friendly staff

We loved the service and the tours!

We had an amazing time at the hotel. The food and the daily excursions were excellent. The staff is very friendly and the property is magical.

amazing service, tours, and dining services. The host and guide (Alma and Hugo) respectively were amazing. However, I felt strong food poisoning (nausea and threw up) within 10 hours after check-out. IDK if I was unlucky or something in the food. However, I enjoyed all the meals in the moment. They even did a surprise birthday welcome sign and cake for my partner because it was his birthday trip. The boat trips to access the lodge were so surreal.

We had the most magical and memorable experience! We were picked up by Tony who was great and our tour guide Paulo was amazing and very knowledgeable! We will be returning.

Staff was great. Food was excellent. Our guide, Javier, was amazing. Beautiful location

Luxury cabin in the jungle. Beautiful property features very nice clubhouse and dining area, great staff, excellent tours. Truly keeping with the nature of the jungle while offering some modern comfort.

Excellent service, lovely property. Excursions weren’t great - we saw very little wild life, although perhaps that was due to rain, and many of the offered excursions seemed to be on inkaterra property. Perhaps the lodge is not well-located for seeing wildlife - the best excursions incurred extra cost because they were far away. We didn’t have water in our cabin one night - couldn’t even wash our hands - which is not great at this price point. Other than that, cabin was very comfortable and staff very helpful. Food was good and plentiful.

Lovely lodge on the river bank, especially in the evening when all the kerosene lamps are lit. Knowledgeable guides and friendly staff. But unfortunately also a case of food poisoning the last night.

Absolutely incredible trip! The staff at Inkaterra makes all the difference. I sent them our flight arrival and departure times and they took care of the rest! We were picked up at the airport, took a bus for 10 min, then a boat for 30 min and landed in paradise. Freddy recommended a perfect itinerary for us. We were given a schedule of meals and didn’t have to think about a thing. Extra thanks to Freddy (our amazing and knowledgeable guide) and Ruth (a brilliant masseuse who helped eased my muscles after Machu Picchu). I would come again and recommend this to my family and friends.

Great Location, Poor service/communication/organizational skill The lodge is located ~1 hour boat ride from Puerto Maldonado. You will get picked up at airport and transported to the lodge which is on the banks of the Madre de dios river. The property and the lodge is pristine, but the communication of staff was very poor. You get assigned a guide and a concierge to look after you for the trip. This is what defines your trip. If you get a good guide you have a good trip. We got a really bad guide who was totally disinterested and did not explain anything. Our concierge guy took off for his holiday for 2 days and there was no one looking after us. After one excursion, we asked (3 different people) to change our guide. Finally we were assigned a new guide (by asking us to tag along with other groups). The new guide was great and we tipped him well. However the managers of the property are not well placed to handle situations where guides/concierge are not good. Some of the restaurant staff are friendly, and some are really rude. If you ask something like hot water, the staff might ask you to go get it yourself. IMPORTANT TIP: If you don't like your guide, change it. It will define your experience. This reserve could be great if only they focus on hiring only the best staff and having zero tolerance for disinterested staff. Most people come here for 3-4 days.