Union Hotel Cusco

No hot water in the shower, blow dry

Very friendly and helpful staff

Very kind friendly staff. The special events advertised at the hotel were not available which was disappointing and not what we paid for. They need to have Do not disturb signs available for the rooms because our room was entered two times while we're were inside

Good service

Close to every thing San Pedro market , good complimentary breakfast, very friendly and accommodating staff , friendly alpaca called kiki and her weaving class. It made a pleasant stay.

Only two complaints was there was a large gap under the door so I was cold. And the lack of heat not helping my coldness. The shower is phenomenal hot water forever and amazing water pressure. A baby alpaca live at the hotel and she is my new best friend. Every employee there went above and beyond to help us. I would let any of them use me as a reference on their resume. Normally I would want to gate-keep a place this good.

H

The hotel manager knew that I am in the ICU for acute respiratory failure. from Nov. 25-Dec-1, yet they did not cancel my reservation and charged me fully while was in ICU. They bought my belongings to the ICU but charged me for the stay anyway. They are cruel, inhuman, and a blot on humanity

Excellent hotel avec de nombreuses prestations intéressantes. Nous avons adoré l’atelier sur le tissage et la visite de Kiki l’alpaga. Seul point négatif: les matelas des lits étaient vieux et inconfortables (on s’enfonce dans le centre du lit donnant l’impression d’être couché dans un hamac).

We loved Kiki the alpaca! That was the highlight of our stay. Hotel was clean, nice and good breakfast.

The staff was very helpful. Breakfast was good. Our room was just ok. There were windows in it that were covered with something very thin. You could hear other guests all night and into the morning. I found a hair in the bed (not my color) and the bottom of the tub was not very clean. There was a hairdryer which was a plus. The courtyard was a nice area to sit in while we waited.

Nice, clean, good atmosphere, friendly and very helpful staff - and they have a rescue alpaca!

The Union Cuzco hotel is a hidden gem close to the market(s) and the historical districts. Easy walking and I felt very safe. This hotel also has Ki Ki - a baby alpaca who is adorable & greets you throughout your visit. Staff are helpful and friendly.

Great stay

Small rooms but was very clean. They offer many free activities such as ceviche, and pisco sour preparation. The staff are very friendly

Staff at check in was rude and there were no towels in the room when we arrived, they didn’t make up the room everyday, WiFi is terrible no connection most of the time, breakfast buffet was diverse but ran out of food quickly so every time we go there’s no food and took them forever to bring a small plate of something for the buffet which runs out quickly so it was almost like people fighting over food, electric plugs are loose in the rooms and u have to hold it to use anything that needs electricity, very loud and people were sitting outside our door smoking and talking loud until late, the night staff at the desk was annoyed every time we asked her about something, but day staff were very nice and helpful and location is a short walk from historic city center. Resident llama Kiki is very cute. Nice courtyard where they have music in evenings. Overall a run-down hotel, with a lot of inconveniences (although not cheap in general), seems not very well managed and the staff are left to deal with all the issues on their own so they’re frustrated and not very friendly at first

Breakfast and kiki

Not available

Absolutely amazing time. Rooms are fresh and clean. The hotel is close to everything with San Pedro market being the closest. Staff was extraordinary. Much love to Kiki and Veronica!!! We will stay here again on our next trip to Cusco.

Increíble, de los mejores hoteles que me he hospedado, el personal del hotel es súper amable, súper cordial y atentos. Me quedé encantado, la comida, el hotel en general está súper limpio, excelente. Las habitaciones, increíble, limpio, espacioso, 10 veces más de lo que esperaba, adicional a eso, el check in de bienvenida INCREÍBLE. Si van a Cusco por favor quédense en Unión Cusco Hotel.