MANILA GALLERIA by IHG, an IHG Hotel

Ok business hotel but nothing special. The gym was well equipped but overcrowded early in the morning.

We always stay at this property in Manila for the shopping and proximity to the medical facilities and airport.

Excellent overall.

Very friendly, respectful & responsive staff.

The hotel's location is very central to Metro Manila. 10 mins walk to MRT station and easy accesible to taxi/cab. Robinsons Galleria Mall shopping centre is just below the hotel. The property is maintained well, clean, and all staff are courteous and helpful.

This is the second time I have stayed here and will likely not be the last. Mike as the Breakfast Ambassador is AWESOME!!! The housekeeping staff, the restaurant staff are amazing. I was always greeted with a big smile. I feel very much at home here and consider it a wonderful choice.

"This is a fantastic hotel. Our rooms were very comfortable. The hotel is convenient to the mall as well as transportation. I only wish we could have stayed longer than just one night.

The hotel sits on top ofa mall. Pretty convenient.

Good

Accessibility to mall, Staff friendliness

Beautiful place, spendy and early check-in was excessive. Not sure if company get money or the front desk??

Home away from home in the Philippines. Amazing breakfast just sad pool was closed though they provided shuttles to a nearby place

Proximity

Staffs are professional. Rooms are spacious, clean and quiet. Lobby is not crowded. Location is convenient as it’s near a mall with lots of option where to eat and shop. Edsa Shrine (church) is walkable. Will definitely recommend to friends and family.

Convenience

location

Great place to stay when in Manila. The mall is connected to the hotel. Great place to shop and eat. My family have stayed there many times . I highly recommend this hotel. Great value and service.

My wife and I recently had the opportunity to stay at the Crowne Plaza Manila, and unfortunately, our experience was marred by a few issues. While the hotel's location is convenient and the rooms are comfortable, there were several aspects that fell short of our expectations. The room we received was average, with a notable exception - a large cockroach in the bathroom. This was a major turn-off and made us question the hotel's cleanliness standards. The sink in the bathroom also had a significant leak when in use, which was not only inconvenient but also a safety concern. We were also disappointed with the dinner options at the hotel's restaurant, which was marketed as a buffet. The prices were steeper than we had anticipated, especially considering there were four of us in total. The child's meal was particularly expensive, at PHP 11,000 total which was a surprise Despite these issues, the hotel's staff were friendly and helpful, and the room's amenities were modern and clean. The hotel's location is also convenient, with many dining and shopping options within walking distance. I was also upset that the pool closer was not told at time of booking

Great staff and comfortable room after a long day if work. Will for sure stay the next time I'm in for work.

Customer service especially in the food are. (Breakfast morning). Cleanliness although there are days that there was no service room attendant. I didn’t like there’s one day, I had been waiting in customer service but they are not paying attention to the Guest. Until one down attendant noticed me and assisted me to the other side of the service desk (concierge) to help me out. But overall, it’s still a great Hotel where I can see myself to stay in the near future.