โรงแรม วินชี ปอนเต เด เฟร์โร

Stunning Views - we had an absolutely fabulous time at the Vincii Ponte Ferro Hotel in Porto. It is an exquisite, fine hotel. The hotel is nestled in a great location, close to all all there is to do in Porto. The decor is amazing and the staff's attention to detail cannot be faulted. Breakfast was delicious with a variety of choices including cereals, toast with selection of preserves and breads, hot drinks, fresh juices, wide selection of pastries, cooked breakfast aswell as section of cheeses and meats, range of fresh fruits including melons and oranges. Items made to order were also available, for example, omelettes and pancakes. Dinner was consistently excellent. Rafael and his team were fully attentive to our needs. The meat dishes and fish dishes were particularly flavoursome. Dessert was absolutely delicious, we could not resist the chocolate fondant with tangerine sorbet. A big thank you to Fernanda, Ester and Milina at breakfast, Flavia in Reception and again to Rafael and his team for making our stay even more memorable. Unfortunately I feel it is important to mention that this review could have been very different if it was based solely on our initial interaction with the reception staff on arrival, in particular two female desk staff who were neither engaging, attentive or friendly. For example, rather than welcoming us to the hotel, they pursued to sell us an upgrade before we even saw our booked room. We felt it was unnecessary and lacked class.

The hotel is incredible, rooms great, view, location… couldn’t be any better. Service at the sky bar, wine bar and lobby are very slow. To the point we left the hotel and went somewhere else for a drink when they ignored us and then after going to the bar a few times, they didn’t bring our order. For the price, the service should be better. Saying all that, I will still definitely go back!

Front desk staff very helpful I had lost my luggage and they assisted to call the airport I have recommended this hotel to colleagues and friends