Lava Hotel Apia

Staff were great, room was great

The staff were every courteous

Staff and room were great. Elevator and door to our room was stained, nearing paint or cleaning.

The staff were very pleasant and friendly. Clean room and comfortable bed. Love the buffet breakfast and great location, close to town and market I would stay there again.

Hotel location very good. Rooms very cramped same as bathroom, towels were so small and looked very old and stained. Food was good BUT service was so bad always waiting for someone to take our order, when they did will be waiting for so long only to find out no order was placed. Staff need alot more training in customer service.

Place is very clean and the staff is very friendly.I will definitely stay here for my next visit.

Room and facility was great breakfast options could be a bit better

Good bed

Late check option was great, it does cost but half of the full room rate up to 7pm - good for late check out. Served purpose of being there for business, space to conduct meetings, good flow indoor with outdoor freshness, good staff, only issue was arriving to room not fully serviced however they quickly remedied

The food was amazing, and the staff were incredibly friendly!

Great establishment, friendly staff, and well-maintained. Highly recommended to families and friends. We'll see you again soon. Thank you and Faafetai Tele

I really like staying at the Lava Hotel. I really like the feel of the whole place. Staff are really friendly and helpful. The rooms are comfortable although a little small for me. I highly recommend the Lava. I try to stay there every time I visit Samoa.

Fantastic stay at Lava! Great location and pool. Super friendly staff and nice breakfast. Would def stay again!

Zuerst einmal die guten Sachen, auch wenn es wenige sind: Die Lobby und der Poolbereich sind wunderschön und die meisten Mitarbeiter sehr freundlich. Das Frühstück ist in Ordnung. Jetzt zu den negativen Erlebnissen, die der Hauptgrund für diese Bewertung sind: Die Zimmer sind zwar in Ordnung eingerichtet aber sehr abgenutzt und bei unserem ersten Zimmer waren Türklinke und Wasserhahn locker. Der Fernseher hat wenn er benutzt wurde Pixelfehler und flackern im Bild gehabt. Das Betttuch war zu kurz und reichte nicht ganz am Fußende über die Matratze. Nach der ersten Nacht stellten wir an unseren Händen und Füßen blasenartige und juckende Flecken fest. Als wir uns auf die Suche nach der Ursache machten, fanden wir eine lebendige Bettwanze im Bett. Wir benachrichtigten sofort das Personal, die uns anboten einen „Deepclean“ des Zimmers vorzunehmen aber wir verlangten einen Zimmerwechsel und bekamen diesen auch. Uns wurde deshalb außerdem angeboten die Wäsche kostenlos waschen zu lassen. Dies nahmen wir auch in Anspruch. Wir ließen uns an der Rezeption am dritten Abend einen Tisch im Restaurant reservieren, als wir ankamen wusste niemand Bescheid und wir wurden von der Kellnerin relativ unfreundlich behandelt als ob wir einen Fehler gemacht hätten. Bei der Abreise wollte die Rezeptionistin uns dann auf einmal noch die Wäsche berechnen, die wir wegen der Bettwanzen kostenlos gewaschen bekommen sollten. Leider die schlechteste Erfahrung unserer ganzen Reise und dafür viel zu teuer!

Clean rooms

The place needs cosmetic maintenance, especially in the rooms. The bathroom requires a good scrub.

Overall very nice. Friendly staff but front desk at times was unmanned. Other than the towel rack there was no place in bathroom to hang anything. Unable to lower A/C temperature below a set level.

Ok, breakfast was disappointing, rooms small, towels small and not always available 😑

Open and airy

My sister and I enjoyed our 9 day stay here. Would highly recommend to those who want to be close to town. Friendly and helpful staff. They make the perfect Blue Lagoon. They need a Beyond the Reef cocktail as well. 😂 Overall, I’d give it a 9 out of 10