Sheraton Riyadh Hotel & Towers

So far best hotel in Riyadh on this category Nice gym and good breakfast

Yes

Room was spacious and staff was friendly.

Property conditions wasn’t that good

Renovations are required hotel room condition is poor ,, however, the hotel reception staff are friendly and cooperative

Very friendly and very calm and clean as always

Althıugh I have mistakenly selected smoking room, I asked for a non-smoking room while at the reception check-in. The gentleman said ok and told me that he have changed my room to a non-smoking room. However when I entered my room I realized it was a smoking room. My stay and sleep was awful and I asked for a refund during the check-out. However the reception could not manage this request. Also, cold water was not working and both sides of shower water was hot. I also informed the hotel about this and asked for a discount and refund.

Insgesamt gut bis sehr gut.

Location not good

Overall was good, the Italian restaurant a little be expensive and not many options. Breakfast was ok

The staff were very nice, we enjoyed our time there

The workers don't help you. We reserved taxi on 5 AM, Taxi was not there! We were about to miss our flight so We took an unofficial taxi from the garden of the hotel! We made a breakfast, They couldnt add the breakfast amount to the room price. They said We had to pay the breakfast amount with credit card at tht moment! I asked for the invoce, wrote them via hotels.com. But They wanted me to send email to them for this!! VERY UNOFFICIAL

Excellent service and great staff.

Could of been better

Decent property in the center of Riyadh. Might need some refreshing to keep up with the requested price.

Facility dated and not up to standard.

Amazing property, very good staff . The gym has the necessary equipment and is 24hrs

This stay was booked for a business associate of mine and I filled the paperwork for taking care of the charges, the accommodation was already paid for, I filled a form with my details for the incidentals and reiterated that the guest was not charged for incidentals on checkout, disappointingly the guest was charged on check out. To add further insult to the matter, when the guest was checking out, she advised reception that this was paid for and showed a copy of the form and the staff member did not knew anything about it and said this form means nothing and the charges have not been paid for. The guest was in rush as she had to catch an early flight and this was at 2am in the morning, so did not bother to contact myself or argue with rather uninformed night receptionist and paid leaving embarrassed about the entire situation. I emailed my concerns to the reservations manager to no avail. Needless to say is that I was embarrassed about the whole situation despite all the efforts to get this organised. I am hoping that something will get done about it and someone will actually bother to look into this, as this what I would have expected from a reputable hotel as this.

جيدة

pleasant staff and stay