กิฟฟอร์ด เฮาส์

Great small hotel and friendly staff. Quiet.

Room was good, and I appreciated the small touches. However, the self check-in was a horrible experience. I was unable to check in because my room hadn’t been marked as ready in the system, and I couldn’t contact anyone on WhatsApp or Expedia. I could only resolve the issue and check in after forty minutes when another guest had the same issue, but could contact the host via a competing provider (rhymes with “looking bot from”).

dont know

The staff don’t exist. I paid in full at time of booking and when I checked in I had to pay another 225 pounds. I have emailed, messaged through Travelocity and call but have yet to receive a single response. They are crooks.

Watch out for huge fees that doubled the price of our stay.

Room was great and clean. Pre check-in wasn't working so that bit was confusing. Would come back though!

The staff was so kind and helpful, and my friends and I loved the room!

We booked what was described as the deluxe apartment, that slept four. The sofa bed was only suitable for one adult. Above the sofa bed was a sky light with no blind. The advert in Expedia referred to a shower and separate bathtub and the advert for amenities led us to believe there were two bathrooms. Neither was the case, there was a shower room only. There was no instruction for the heating system- when we arrived at 6.30pm the heating was on. Then the following morning there was no heating and we were unable to find out why? Two hours after we left we got a Whatapp message to say it was being looked into. At the self service check in we needed a room number which we did not have in our booking confirmation. We were able to ring the number provided and speak to someone to obtain this. Whilst it was clean and well decorated we found several screws found on the floor. The apartment is in a nice area with good transport links to the city. Disappointing experience

Very clean and comfortable nice staff very helpful

Room was clean & spacious, comfortable bed, easy check in process, will definitely use again when next in Edinburgh

Good location with an enjoyable walk into the centre. Staff answered my many questions beforehand and were very courteous. We stayed in a family room, which was big enough and very clean. Would recommend highly. Thanks

Terrible communication - couldn’t get into our room and called for an hour the number to reach someone - other people also struggled

Lovely staff, very welcoming. room was perfect and very clean. Thanks again

La habitación estaba muy cómoda, el colchón rico, de buena calidad y se calentaba, así q no pasas frío… bien ubicado, están haciendo reparaciones pero en general muy bien… fue complicado el check in pero todo lo demás muy bien…

The room was absolutely adorable and perfect!