DoubleTree by Hilton Cape Town - Upper Eastside

The staff were great but the condition of the rooms could be improved because one of the two rooms we booked smelled damp and mouldy and had an extractor fan that would not switch off (which was really noisy at night). The other room was fine but there should be consistency.

Easy parking underneath, welcoming staff, quiet room, modern and fresh

Staff was great. Kind! Everything felt clean. Water and coffee set up in the room was great. Not far from everything you’d want to see

Room so clean and hotel staff excellent and welcoming We really enjoyed the breakfast

Breakfast was really good with many options. Near by shops and reauranta within the hotel . Friendly staff and clean rooms . Everything was perfect

Staff was amazing, room was very spacious but lacked amenities like blowdryer. Location of the hotel was perfect for everything we wanted to do (we were in the pick up radius for many tours). Would stay there again

For business, I had to checkout of the hotel, but I checked back in a few days later. My only issue with my second stay was the AC wasn't running cold so I was a little hot at night. Nothing too bad though. The cleaning staff was great too. My second stay was just as enjoyable as the first. I needed an airport transfer so I settled on a time, when I went to check with the transfer company, the told me it would be better to leave earlier due to intense traffic. I'm so glad they informed me so I could change the leave time.

Checking in was super easy and the front desk staff was very friendly. I got my warm cookie and went to my room. The room was decent. I wish there was an outlet besides the bed, but bring a USB-A if you want to charge your devices bedside. The room was cold and the shower was hot. Which made for a pleasant stay. The breakfast had a large variety of items, made to order eggs and pancakes. The staff, I can't say how much I loved the staff. Very professional, they remembered me from day to day, even my coffee order overall adding to the great stay i had at the hotel. The hotel is located inside of another building with some restaurants and shops. It's also located in what appeared to be an industrial area. So access to anything outside of catching a rideshare/taxi/Uber is necessary. The airport transfer needs to be scheduled before hand which they seem to be pretty flexible and accommodating. Overall I enjoyed my stay at this hotel.

Had a lovely stay - staff were excellent and helped in every way they good. Food was spot on and room with a view and a half !! Table top mountain. A little out of the main area but Woodstock is cool and the in house transport company were excellent

RAS

What a pleasant, peaceful and wonderful experience. Breakfast buffet was incredible. Loved it

An ideal location from which to greet other members on my tour and depart from in the morning. Economical, despite the brand expectation, with a good restaurant and attentive staff. A great base from which to look around.

Nice staff clean hotel

We had a comfortable stay at this hotel. The shuttle service was good. Restaurant staff were very helpful to cater to our needs.

The hotel is in a great location personal intro from managers

The property is okay. Late check-in time of 2pm is not okay. We arrived in Capetown with an early morning flight

Best team supporting and best atmosphere

Room was standard looking. Floor was not swept on first day, then realized a dirty towel was on the rack. When I talked to the front desk they said sorry but no solution to rectify it. I then had to phone down to get my towel replaced. Next day, the floor was still not swept with debris like cereal on the floor. Window howled for the wind as wouldn’t seal, we had to put a bag around the seal to stop it. Service at the restaurant in the evening was very slow, had to keep asking for things like condiments or cutlery. They forgot one person’s meal completely. Morning breakfast was good and so was the service. No real common area to play games with friends. Location was good with a small convenience store nearby. Shuttle service was good. Room was not to standard for the price. Would not stay here again.

Friendly staff, helpful. Nice quiet rooms!

They had complimentary shuttle to the V&A waterfront. Also a Concierge who could arrange transportation on your behalf.