Feelathome Casa Bertrand

We stayed at this hotel for three days and, unfortunately, had a disappointing experience. The check-in process was overly complicated and took far too long, which set a frustrating tone right from the start. Once we got to our room, things didn’t improve. The air conditioner didn’t work, and the room was extremely small and humid—uncomfortably so. I called the back office for assistance, but they were unable to help and didn’t seem to know how to operate the air conditioning system at all. Even more frustrating was the lack of staff availability. There’s no front desk or hotel personnel on-site after 4:30 PM, so if you run into any issues in the evening or night, you're completely on your own. Overall, I would not recommend this hotel. Poor service, uncomfortable accommodations, and minimal support made for a disappointing stay.

Perfect location to stay. Nice restaurant around the area. Very easy to access everywhere

It was just ok

Rooms were spacious, clean and in a good location.

Good place to stay if you are looking for nice basic accomodation. Just a room for the night but clean and quiet and nicely situated.

部屋でお湯が沸かせないのが残念でした。

아주 좋은 위치

Excellent all round.

Es ist eine sehr schöne unterkunft. das personal ist sehr freundlich und vorkommend. Standort ist super weil man sehr viel zu Fuss erreichen kann.

Good communication and treat during our entire stay.

Great location. Beautiful area. Everything was close by. The staff were so friendly. I would recommend this place to anyone. Loved it.

It was greater than I expected! Location was the best! Very convenient to go everywhere. The room is quite small but you have a shared lounge area you can have some coffee or teas outside the room. It is very quiet and balcony was great addition! The staff was kind enough to share the information how to get to the hotel before arrival. We had only one issue with the AC on our first day but it was because we had our windows open. I wish there was an instruction or an explanation on that in advance for the people who did self check-in. Other than that, we enjoyed our stay and highly recommend!

The property was clean, warm, and welcoming. We especially appreciated Natalia for all her help!

Staff helpful and friendly.

Staff was not helpful.

Loved this hotel! Amazing area near Passeig de Gràcia and Playa Catalunya, where lots of good food and stores are. Hotel was clean, front desk was very accommodating, and the balcony was a beautiful touch. Would definitely come back next time i’m in Barcelona!

Although the size of the room is too small specially the shower and toilet area but it’s manageable. If you are a person that needs bigger space than this location might not be the right fit for you otherwise it’s a great place.

Great location, clean, tidy rooms though small. There is a central space with tables, coffe, tea etc.that is useful. Decent airconditioning kept everything cool despite hot days. Very helpful staff.

The staff is so professional and friendly. The property is amazing with its location and cleanliness. We also enjoyed the area around the property with great dining options. Thank you so much!

프런트 분들도 친절하고 층고가 높아서 방이 커보여요. 실제로도 작지 않구요. 위치도 유명 레스토랑이랑 가깝고 카사바트요랑도 걸어서 10분안으로 다닐 수 있습니다. 주변에 큰 마트가 없는게 조금 아쉽긴 한데 룸 컨디션이나 주변 소음이나 이런게 크게 없어서 좋았어요. 아 물론 유로파 결승전이나 이럴 때엔 바로 앞에 바가 있어서 좀 시끄럽긴 한데 그날 이외에는 밤에도 크게 시끄럽지 않았어요. 다음에 또 스페인에 가도 여기에서 지내고 싶어요.